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Lexus of Wayzata

Wayzata, MN

4.8
2,227 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,227 reviews

February 22, 2021

Started our search in Wayzata and ended up with a GX that Maplewood had in stock. Jon Phelps and Matt ended up helping us in Maplewood. What an awesome experience! More

by Mike and Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pelant, Sergio Pena
February 20, 2021

Easy to book appointment on line. Fast easy check in. Excellent communication. Happy with service! Good vibe in the work area. Employees appear to like working there. More

by Colleen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Feb 23, 2021 -

Lexus of Wayzata responded

We're glad to hear that everything was completed to your satisfaction, Colleen! Please let us know if there is ever anything else we can assist you with.

February 19, 2021

Always friendly, competent, and helpful. Good communication. Advise appropriately for additional services. Always follow up. Brand new loaner car. Always clean and full of gas More

by th4sbwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Feb 20, 2021 -

Lexus of Wayzata responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Lexus of Wayzata as your first choice for service!

February 19, 2021

My rating is based on their (lack of) COVID protocols, not on the service to my vehicle. Service Consultants were interacting with each other in the service bay with their masks down. When paying for my s More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
February 18, 2021

Good attention to detail. Friendly staff and pleasant, well kept cared for facility. They work hard at making sure their customers are happy. The service department is top notch. A very complimentary wait More

by cjwolfe53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Baumann
Feb 20, 2021 -

Lexus of Wayzata responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership! Thank you so much for choosing Lexus of Wayzata as your first choice for service!

February 17, 2021

Prompt, professional and friendly service as usual. Performed service I brought car in for; multi-point inspection identified other recommended maintenance work, Detailed information and cost break-dow More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Madson
Feb 19, 2021 -

Lexus of Wayzata responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs.

February 17, 2021

Bob H is a 5 star car salesman! He is very knowledgeable about the cars he sells and was able to answer all of our questions. He listened to what we were looking for and stayed within our budget. He is gen More

by PS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Horwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Lexus of Wayzata responded

Congratulations on your new car! It is great to hear Bob was knowledgeable and pleasant to work with. We hope to see you again!

February 17, 2021

Great Service - Mike Peters is always spot on, on time and knows my car better then me. Car always runs great and very happy with his service and friendship. Always and only use MIKE. 👍 More

by Jonhill72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Peters
Feb 19, 2021 -

Lexus of Wayzata responded

Hello, thank you so much for your feedback! Mike will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us!

February 13, 2021

It is difficult to judge dealerships as potential buyers are always looking for the same thing. In our case, my husband was unable to go to the dealership because he is handicapped. But numerous Morries dea More

by msdevney41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Horwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric in the technology dept, Danny in tech
Feb 16, 2021 -

Lexus of Wayzata responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Feb 19, 2021 -

msdevney41 responded

When I have questions about the car and Bob is not available, I speak with Eric in the technology department. There is always an extremely knowledge person to help and very patient!

February 13, 2021

Great group to work with, from sales dept (Jake) to service dept (Tom B). A shout out to Anne as well. Second vehicle purchased. Thanks! KO More

by Kevin.ohme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Suedbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Lexus of Wayzata responded

Kevin, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

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