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Lexus of Wayzata

Wayzata, MN

Overview
Employees
Reviews
Vehicles
4.8
2,186 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,186 reviews

March 31, 2023

I like all the customer service people. Very professional. Richard Stack was friendly. Today I was in and the mechanic didn’t update the maintenance sticker or on the Dashboard. I can’t More

by Dimorris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Stack.
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Apr 03, 2023 -

Lexus of Wayzata responded

Hello, we appreciate you taking the time to leave us this feedback and bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 31, 2023

All employees, especially Jake, Eric & Nik, are friendly, competent and went out of their way to accommodate us. More

by maryeweingart
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik and Eric
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Apr 03, 2023 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 25, 2023

Very clean comfortable friendly facility. Everyone had a smile and willing to help. Kept us informed. More

by christensen_bruceE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edward Thompson, Nikolai Holland, Nathan all receive 5 stars
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Mar 27, 2023 -

Lexus of Wayzata responded

Hello, thanks for sharing your recent service experience with us, we hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs.

March 25, 2023

Wonderful experience starting with our sales person Bob H to Nec and the incredible gentleman who showed us using the Lexus app to all the bells and whistles. Love our vehicle. Thanks. More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Horwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Lexus of Wayzata responded

Hello Ed, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

March 21, 2023

Service prices have gone up significantly since new ownership has taken over. I can’t afford major repairs here. More

by trosch1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Campbell- Excellent , Chris Doyle
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Mar 24, 2023 -

Lexus of Wayzata responded

Hi, thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (952) 476-6111.

March 18, 2023

Was quoted a price in an estimate and when I picked up the vehicle I paid that price. The next day they called me up and demanded that I pay more money. Very unprofessional. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Mar 20, 2023 -

Lexus of Wayzata responded

Hello, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (952) 476-6111 and we will do our best to make this better. We hope to hear from you soon.

March 18, 2023

The advisor is kind and helpful. Overall I enjoyed going there and the atmosphere is great More

by sunnyyaaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jergenson
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Mar 20, 2023 -

Lexus of Wayzata responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 15, 2023

Great service was able to fix my car like I wanted it done I love my Lexus More

by marklichten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
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Mar 17, 2023 -

Lexus of Wayzata responded

Hi, here at Lexus of Wayzata, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

March 12, 2023

I am satisfied of Lexus of Wayzata services. Thank You, keep up the good service. Mohamed Albert More

by Serenityhhcsi1
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick stak, service, Mike Gleason
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Mar 14, 2023 -

Lexus of Wayzata responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Our team is available should you require any extra help.

March 12, 2023

Had a great experience with Lexus of Wayzata from sale to technology intro! Thank you so much More

by Melissa Combs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa McNulty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Baumann
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Mar 14, 2023 -

Lexus of Wayzata responded

Hi Melissa, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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