Lexus of Wayzata

On time courteous knowledgeable premises comfortable clean inviting refreshments offered while waiting. Up dates given if taking a long time clean inviting refreshments offered while waiting. Up dates given if taking a long time More

Excellent job for customer services will give the lady 100 stars and the lady who has been helping us with our car was very helpful and she was very nice lady 👏👏👏 100 stars and the lady who has been helping us with our car was very helpful and she was very nice lady 👏👏👏 More

There was a great service during my visit at the dealer, and the sales man who worked with us was very nice and helpful and the sales man who worked with us was very nice and helpful More

We are a very long time Customer of Lexus of Wayzata. Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received fro Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received from the former ownership. Staff turnover, decreased service staff plus a serious failure of follow thru on communications to the customer is nowhere near the level that a Lexus customer expects and deserves. On a scale of 1 (unacceptable) to 10 (best) this new dealership gets a 4. Which well below passing. Many promises made, even by the new GM, are promises not kept. Very disappointing! We really like all the RX 300 thru RX 350s we have purchased. Some of the failures are inexcusable and the GM agreed. Then our last visit a few days ago another failed interaction lead by the failure to communicate. This is not Lexus quality service. Disappointed. I hope they fix the problems and soon because we have liked and enjoyed our Lexus vehicles. I have relayed this to management several times this year. Promises made and not kept. More

The service at Lexus that use to be excellent has declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. More

A simply phenomenal experience. Lexus of Wayzata treated us like family and put us in our beautiful new car, a 2025 ES 300H. Impossible to overstate how highly we recommend our sale Lexus of Wayzata treated us like family and put us in our beautiful new car, a 2025 ES 300H. Impossible to overstate how highly we recommend our salesman, Helton, who we’ve purchased our cars through exclusively for 6+ years. We were also extremely well treated by our finance specialist, Becky. More

Nice and clean waiting lounge. My service advisor Jon J is patience and very helpful. My service advisor Jon J is patience and very helpful. More

Helton was fantastic to work with. A perfect balance of meeting my wants and needs within my budget. No high-pressure sales pitch. I would definitely work with him again. I’m thrilled A perfect balance of meeting my wants and needs within my budget. No high-pressure sales pitch. I would definitely work with him again. I’m thrilled with my vehicle and the service that was provided at Lexus of Wayzata. More

This dealership was amazing! My sales rep Helton Cerqueira was so kind and helpful when I was looking for a car. He was very personable and he made the process move so smoothly. My sales rep Helton Cerqueira was so kind and helpful when I was looking for a car. He was very personable and he made the process move so smoothly. I would recommend him to anyone who is car shopping. More

Very pleasant and professional to work with. Was quick to set things up for me. Was quick to set things up for me. More