Lexus of Wayzata

Natasha was an excellent adviser, but I’m not happy with the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. More

As always great communication and quality service. I really enjoy and appreciate the level of professionalism from virtually everyone I interface with! I really enjoy and appreciate the level of professionalism from virtually everyone I interface with! More

The service is always done quickly and well. The people are friendly and courteous!and it’s a pleasant place to wait. The people are friendly and courteous!and it’s a pleasant place to wait. More

Recent 5000 mile standard service appointment with service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service cam service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service campaign on appointment notes, even though it was requested at the time of the call as we live 75 miles from dealership. Was told by staff that a loaner is not generally allowed for 5000 service work, even though that was offered by staff at the time of the call to schedule. Told me the appointment would be 60-90 minutes, but then stated we should not come back until 1 pm, three hours after appointment time. Before leaving service rep said actually, we will call you, it could be after 1 pm. It was ready at 1:30 when we went back to the dealership to check without a call/text. Car wash not working. More

Everything went smoothly, friendly people, great lounge, car clean in and out, found some things that need to be done in the spring. car clean in and out, found some things that need to be done in the spring. More

Excellent service staff. Work was done efficiently. Our vehicle was ready as promised. The lounge was a comfortable place to wait. Work was done efficiently. Our vehicle was ready as promised. The lounge was a comfortable place to wait. More

Very good communication from the service advisors and efficient use of my time when I bring my vehicle for service. efficient use of my time when I bring my vehicle for service. More

Friendly, informative, and an excellent product. From the moment you step into the showroom, to buying a car, to using the service department for maintenance, it is a really nice experience. From the moment you step into the showroom, to buying a car, to using the service department for maintenance, it is a really nice experience. More

Wayzata took on a problem another dealership failed to address. Communication during wait was slow address. Communication during wait was slow More

Love the attentive service from everyone at Lexus of Wayzata. Love my new Lexus - #7 or 8. The cars are beautiful, so well built, so fun to drive! Love the service from John Mac and team. Wayzata. Love my new Lexus - #7 or 8. The cars are beautiful, so well built, so fun to drive! Love the service from John Mac and team. More