Lexus of Wayzata

I am in my first week of owning my IS 250 and LOVING IT! Ignacio is an outstanding individual. He IS the reason I came back to your location in order to ensure there was another opportunity to gain my busin Ignacio is an outstanding individual. He IS the reason I came back to your location in order to ensure there was another opportunity to gain my business. I had been looking on and off for 8 months whereas seeing him last fall. I was not ready to buy at that time, but knew if it were to happen it would. He kept in touch with me on and off with no expectations nor pressure (I am not one for someone who is pushy nor demanding).I reached out to him this last week and talked wtih him about opportunities at which time the cars available did not fit within my realm of options. With that said he was still a great support and open to discuss other possibilities even if not at his location. I appreciate the time, care and quality taken by him when it came to MY purchase. This was a huge purchase for me just in the grand scheme of life. It is that big purchase beyond a house and you want to make sure it is RIGHT. Well enough said..it was, is and will continue to impress me for years to come. As I told Ignacio when I traded my VW in..I hugged it and cried. They are part of me as my IS already is and will continue to be down the road. Please ensure that as a person in the customer service business and a customer myself that Ignacio G. knows it was HIM and some of his magic:) that kept me coming back. More

I met Ignacio in the fall of 2010 and bought a 2005 Lexus from him. After the snow storms in Dec. I got stuck 4 times in one day. I didn't realize it had rear wheel drive - I was probably told but it didn' from him. After the snow storms in Dec. I got stuck 4 times in one day. I didn't realize it had rear wheel drive - I was probably told but it didn't "register." He knew I wasn't happy with it so they worked with me to trade it for a 2007 front wheel drive. I've been very happy with it and pleased with the service. Ignacio is a guy who puts his customers first and makes sure all their concerns are met - and he's "funny" More

No pressure sales,Gary Anderson has been extremly helpful even after we purchased our 2011 lexus RX 350. Gary was very professional always patiently answering my many questions, his knowledge of the car and even after we purchased our 2011 lexus RX 350. Gary was very professional always patiently answering my many questions, his knowledge of the car and it's many features was impressive. The service department has also been very helpful and patient with our various questions. We are very happy with our Lexus RX 350. Over the years i have driven and owned many vehicles, nothing i have driven before can come close to the performance of the RX 350 on snow and ice. I would recomend the Lexus RX 350 and Lexus of Wayzata to any one interested in an excellent vehicle and a no pressure professional dealership. Thanks, Roger Brown More

Ignacio Garrigos was a tremendous help in finding us the car that we wanted at a price that we were comfortable with! The management staff was very helpful in presenting options that would make our purchase car that we wanted at a price that we were comfortable with! The management staff was very helpful in presenting options that would make our purchase the best it could be. I can honestly say that I now know what the "Lexus Experience" is, and it is worth every penny! The service team was also great in getting our car details, certified, and ready to go. We were also able to arrange fantastic financing right at the dealership (better than the best credit union rate in town). A qucik trip to the parts department got us the few accessories that we needed such as custom floor mats, etc, and we were on our way. I can't say enough good things about this dealership and the sales team that they employee. A very low pressure and service oriented experience. Highly recommended! More

From start to finish, this dealership has made me a loyal Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followe Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followed up with me consistently for a few months after the sale, making sure i am enjoying the car. The last time I was in for an oil change, i was in the waiting room, and Mike Dalton (sales manager) came over and asked how i am enjoying my IS 350. Very impressive. The most value i have taken to heart though came from this last week's experience. I had my car broken into through the driver's side window unfortunately, and called in to get my car scheduled for repair. As this whole event was extremely overwhelming with identity theft, on top of my stolen items, and vandalized car, Michael took the time to find out the detail of damage done to the car so that he could offer some solutions in dealing with insurance companies and claims. Without getting into the specifics, he went above and beyond service. He made me feel like he really cared my situation--and candidly, the route I took with my insurance company was different because of his advice. Furthermore, the following day of the break-in, my boyfriend took my car in for me to the dealership....I later received a text from him that said "Wow, it's amazing the way the treat you as a customer here. Lexus definitely has my business in the future." More

Had an issue with the brakes. They said they would replace the pads. All they did was spray something on them to get rids of the noise; but just for a while. I went to my Toyota dealership for the r replace the pads. All they did was spray something on them to get rids of the noise; but just for a while. I went to my Toyota dealership for the rest of the work on them. Generally, the cost of repair work here is twice what it costs me at Toyota. More

Ordered a Lexus at an agreed upon price in writing with managers handshake and signature. 2 days later was called to say a mistake was made and it would cost $1635 more! We offered to go up $500 and they managers handshake and signature. 2 days later was called to say a mistake was made and it would cost $1635 more! We offered to go up $500 and they refused to do the deal at that price. The manager was offensive and rude considering they made the mistake. They have a monopoly in the Twin Cities and don't feel they need to honor their contracts in a fair way. I definitely would not purchase a car from their sales department. More

Purchased new IS250. Had the car exactly 1 month. Still no calls or contact from the dealership other than a computer generated postcard. I expect a personal thank you or some type of contact from the sal no calls or contact from the dealership other than a computer generated postcard. I expect a personal thank you or some type of contact from the sales person or dealership, but nothing...It's been 30 days and no calls that the plates are in. Driving around with expired registration as of 6/21....So much for the Lexus experience.... Finally called sales mgr today, he called back 10 min before closing and "was going to have someone come out and put them on, but since we're closing they wouldn't make it"... I got an apology and he suggested the he switch me to a different sales rep...can't wait.... More

They are a well run dealership with friendly, helpful staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price! staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price! More

Bought the car from here. Had some issues a few months back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for parts/labor. I come in and talk to the tech. I decline the service after calling some people for advice. Waited 45mins to have my car washed (I think they tried to make my car worse) I get my car back and its worse than when I brought it in. I was charged an hour of shop labor (reasonable price) but I don't think they even looked at my car. I brought it home and ended up doing a fluid flush with a buddy in his garage and the car has been working fine since. Its been 2 months now. So all in all i paid about $130 for a loaner and car wash. I want to add that the sales experience initially was good. The service during the warranty period was ok. I had to bring the car in multiple times for an issue where they kepts "resetting" it until I finally spoke up about it then they replaced the item. I don't think I'd purchase another luxary auto any time soon. They are a nightmare to deal with esp when there are only 2 dealerships in town. More