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Lexus of Wayzata
Wayzata, MN
2,165 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 2,165 reviews
January 17, 2010
Ordered a Lexus at an agreed upon price in writing with managers handshake and signature. 2 days later was called to say a mistake was made and it would cost $1635 more! We offered to go up $500 and they managers handshake and signature. 2 days later was called to say a mistake was made and it would cost $1635 more! We offered to go up $500 and they refused to do the deal at that price. The manager was offensive and rude considering they made the mistake. They have a monopoly in the Twin Cities and don't feel they need to honor their contracts in a fair way. I definitely would not purchase a car from their sales department. More
by No Lexus
Employees Worked With
Manager
July 01, 2009
Purchased new IS250. Had the car exactly 1 month. Still no calls or contact from the dealership other than a computer generated postcard. I expect a personal thank you or some type of contact from the sal no calls or contact from the dealership other than a computer generated postcard. I expect a personal thank you or some type of contact from the sales person or dealership, but nothing...It's been 30 days and no calls that the plates are in. Driving around with expired registration as of 6/21....So much for the Lexus experience.... Finally called sales mgr today, he called back 10 min before closing and "was going to have someone come out and put them on, but since we're closing they wouldn't make it"... I got an apology and he suggested the he switch me to a different sales rep...can't wait.... More
by carbuyer99
Employees Worked With
Russell, Mark
June 14, 2008
They are a well run dealership with friendly, helpful staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price! staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price! More
by bpz777
October 25, 2005
Bought the car from here. Had some issues a few months back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for parts/labor. I come in and talk to the tech. I decline the service after calling some people for advice. Waited 45mins to have my car washed (I think they tried to make my car worse) I get my car back and its worse than when I brought it in. I was charged an hour of shop labor (reasonable price) but I don't think they even looked at my car. I brought it home and ended up doing a fluid flush with a buddy in his garage and the car has been working fine since. Its been 2 months now. So all in all i paid about $130 for a loaner and car wash. I want to add that the sales experience initially was good. The service during the warranty period was ok. I had to bring the car in multiple times for an issue where they kepts "resetting" it until I finally spoke up about it then they replaced the item. I don't think I'd purchase another luxary auto any time soon. They are a nightmare to deal with esp when there are only 2 dealerships in town. More
by chuckers
Employees Worked With
2 service advisor and tech
