Lexus of Wayzata

My wife and I appreciated how there was not any pressure to buy the car we were looking at. Our salesman, Mike Gleason was very friendly,helpful, and he explained the inspection that all used cars receive i to buy the car we were looking at. Our salesman, Mike Gleason was very friendly,helpful, and he explained the inspection that all used cars receive including the car we were looking at.The dealership is very nice as well. Also once we decided to purchase the car Mr. Gleason made sure we were satisfied and he also got the car ready to leave very quickly.I would recommend both the dealership and our salesman Mr. Gleason to anyone. More

We probably will not purchase a car from anyone but Lance while we are living in Minnesota. He's trustworthy, knowledgeable, patient, and we really enjoyed working with him. Thanks Lance! (I am forced t while we are living in Minnesota. He's trustworthy, knowledgeable, patient, and we really enjoyed working with him. Thanks Lance! (I am forced to fill 250 characters) :( (I am forced to fill 250 characters) :( More

My wife and I recently purchased a 2008 ES350. Our overall experience was exceptional. Rarely have we experienced such first-class service in a beautiful building, with gracious people. Above all, w overall experience was exceptional. Rarely have we experienced such first-class service in a beautiful building, with gracious people. Above all, we appreciated Greg Loop, our salesman, the best car salesman I have experienced in my many years. (I will soon be 80.) He is personable, knowledgeable, experienced, flexible, encouraging, always pleasant, and determined to give us a deal we would be happy with. He succeeded. I would give him the highest rating possible and would encourage anyone looking for salesperson one can trust completely, give Greg Loop a call. You won't be disappointed. Carl (Chuck) Lofy Minneapolis, MN More

As always, very good sales experience with no unnecessary pressure. Mike Gleason is an excellent representative of Lexus and I enjoyed working with him on this purchase. He is the best salesperson I have d pressure. Mike Gleason is an excellent representative of Lexus and I enjoyed working with him on this purchase. He is the best salesperson I have dealt with at Lexus. This is my fourth Lexus. I believe the service on my cars is expensive but also very reliable. The loaner car is also a help when service takes more time. More

I am in my first week of owning my IS 250 and LOVING IT! Ignacio is an outstanding individual. He IS the reason I came back to your location in order to ensure there was another opportunity to gain my busin Ignacio is an outstanding individual. He IS the reason I came back to your location in order to ensure there was another opportunity to gain my business. I had been looking on and off for 8 months whereas seeing him last fall. I was not ready to buy at that time, but knew if it were to happen it would. He kept in touch with me on and off with no expectations nor pressure (I am not one for someone who is pushy nor demanding).I reached out to him this last week and talked wtih him about opportunities at which time the cars available did not fit within my realm of options. With that said he was still a great support and open to discuss other possibilities even if not at his location. I appreciate the time, care and quality taken by him when it came to MY purchase. This was a huge purchase for me just in the grand scheme of life. It is that big purchase beyond a house and you want to make sure it is RIGHT. Well enough said..it was, is and will continue to impress me for years to come. As I told Ignacio when I traded my VW in..I hugged it and cried. They are part of me as my IS already is and will continue to be down the road. Please ensure that as a person in the customer service business and a customer myself that Ignacio G. knows it was HIM and some of his magic:) that kept me coming back. More

I met Ignacio in the fall of 2010 and bought a 2005 Lexus from him. After the snow storms in Dec. I got stuck 4 times in one day. I didn't realize it had rear wheel drive - I was probably told but it didn' from him. After the snow storms in Dec. I got stuck 4 times in one day. I didn't realize it had rear wheel drive - I was probably told but it didn't "register." He knew I wasn't happy with it so they worked with me to trade it for a 2007 front wheel drive. I've been very happy with it and pleased with the service. Ignacio is a guy who puts his customers first and makes sure all their concerns are met - and he's "funny" More

No pressure sales,Gary Anderson has been extremly helpful even after we purchased our 2011 lexus RX 350. Gary was very professional always patiently answering my many questions, his knowledge of the car and even after we purchased our 2011 lexus RX 350. Gary was very professional always patiently answering my many questions, his knowledge of the car and it's many features was impressive. The service department has also been very helpful and patient with our various questions. We are very happy with our Lexus RX 350. Over the years i have driven and owned many vehicles, nothing i have driven before can come close to the performance of the RX 350 on snow and ice. I would recomend the Lexus RX 350 and Lexus of Wayzata to any one interested in an excellent vehicle and a no pressure professional dealership. Thanks, Roger Brown More

Ignacio Garrigos was a tremendous help in finding us the car that we wanted at a price that we were comfortable with! The management staff was very helpful in presenting options that would make our purchase car that we wanted at a price that we were comfortable with! The management staff was very helpful in presenting options that would make our purchase the best it could be. I can honestly say that I now know what the "Lexus Experience" is, and it is worth every penny! The service team was also great in getting our car details, certified, and ready to go. We were also able to arrange fantastic financing right at the dealership (better than the best credit union rate in town). A qucik trip to the parts department got us the few accessories that we needed such as custom floor mats, etc, and we were on our way. I can't say enough good things about this dealership and the sales team that they employee. A very low pressure and service oriented experience. Highly recommended! More

From start to finish, this dealership has made me a loyal Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followe Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followed up with me consistently for a few months after the sale, making sure i am enjoying the car. The last time I was in for an oil change, i was in the waiting room, and Mike Dalton (sales manager) came over and asked how i am enjoying my IS 350. Very impressive. The most value i have taken to heart though came from this last week's experience. I had my car broken into through the driver's side window unfortunately, and called in to get my car scheduled for repair. As this whole event was extremely overwhelming with identity theft, on top of my stolen items, and vandalized car, Michael took the time to find out the detail of damage done to the car so that he could offer some solutions in dealing with insurance companies and claims. Without getting into the specifics, he went above and beyond service. He made me feel like he really cared my situation--and candidly, the route I took with my insurance company was different because of his advice. Furthermore, the following day of the break-in, my boyfriend took my car in for me to the dealership....I later received a text from him that said "Wow, it's amazing the way the treat you as a customer here. Lexus definitely has my business in the future." More

Had an issue with the brakes. They said they would replace the pads. All they did was spray something on them to get rids of the noise; but just for a while. I went to my Toyota dealership for the r replace the pads. All they did was spray something on them to get rids of the noise; but just for a while. I went to my Toyota dealership for the rest of the work on them. Generally, the cost of repair work here is twice what it costs me at Toyota. More