Lexus of Wayzata

We met Tom several years ago when my husband stopped in to Lexus of Wayzata to meet him. Tom had come highly recommended by a friend, and we thought the best time to meet a car salesman and see what he's to Lexus of Wayzata to meet him. Tom had come highly recommended by a friend, and we thought the best time to meet a car salesman and see what he's really like was before we were in the market for a car. My husband told him up front that he just wanted to look around and get some ideas for when we would be looking for something different. Tom offered him the opportunity to test drive, and he did. Within a few weeks, the two of us went back and purchased one of the cars he test drove. A couple years later I needed a car. I looked at several dealerships to find something that would fit my needs and budget. My husband took me to see Tom. He was finishing up with another client, so he handed us keys for a 350RX to test drive. When we returned he had the list of available cars to choose from. We ended up taking the one we drove. Last year, due to unexpected medical bills, I needed to trade down so we could either reduce or eliminate my payments. I tried to sell my car by myself, but wasn't able to. I went back to Tom and explained our situation. He said he would take my 350RX back and give us as much as he could so I didn't have to worry about selling it. My husband and I came back to see he had that would work for us. The few that would fit our new budget were either cars I wasn't interested in, or cars Tom told us to shy away from. We left without finding a car and continued to look elsewhere. I thought I had found one elsewhere, but we just weren't sure, and the salesman was no help. We decided to think about it for a couple days. Tom called the next afternoon to see if we'd found anything yet because a car had just been traded in and he thought it would be perfect for me. We went in, drove it, and now it's mine. Tom told us from the beginning that his reputation is equal to the satisfaction of his customers. As far as we are concerned, he is a man of integrity and we are proud to be clients of Tom's. More

Tom Herman tried very hard to find just the used car I was looking for. He is very knowledgable about cars and everything related to them. He also went "above and beyond" by bringing in a good potential was looking for. He is very knowledgable about cars and everything related to them. He also went "above and beyond" by bringing in a good potential buyer for a collector car that I wanted to sell. Would recommend both Tom Herman and this dealership for automotive needs. More

I have bought four cars from Tom Herman. All four sales went smoothly. Tom was very helpful. He was very persomable and has a good sense of humor. I have recommended him to my friends and if the ocassio went smoothly. Tom was very helpful. He was very persomable and has a good sense of humor. I have recommended him to my friends and if the ocassion arises, would recommend him again. More

The people I have worked with at Lexus during the past 19 years have been terrific. I have never been treated so well by a car dealership. In both sales and service, the treatment both my wife and I have hav years have been terrific. I have never been treated so well by a car dealership. In both sales and service, the treatment both my wife and I have have received has been absolutely fantastic! Other than the past HS250 I had, I have really liked their products. These are the two main reasons that I have purchased numerous vehicles from them. I realize that I have paid a premium for their product in that discounts on new vehicles are hard to come by until just recently and service work such as rotating tires and oil changes have been high. The market is becoming more competitive with new product offerings readily available and other manufacturers offering attractive options such as free maintenance and free car washes. Lexus still has a great product but being able to afford to drive one doesn't mean my wife and I aren't careful with what we spend our money on! More

Before I visited this dealer, I was a very unhappy owner of a Chevy Tahoe. By the end of the visit, I was on the road with a fantastic used Lexus GX. It was amazing to me how well I was treated while I wa of a Chevy Tahoe. By the end of the visit, I was on the road with a fantastic used Lexus GX. It was amazing to me how well I was treated while I was there. The sales staff I worked with bent over backwards to ensure I was completely satisfied. The attention I received was such a positive change from my previous experience with the dealer I leased the Tahoe from. I would HIGHLY recommend Ignacio Garrigos to anyone who is looking for the experience to restore their faith in car sales staff. More

Tom was easy to work with - naturally friendly, interested in knowing what we wanted, and knowledgeable about the inventory. We bought a red Lexus ES 350, which we love as do most people who see it interested in knowing what we wanted, and knowledgeable about the inventory. We bought a red Lexus ES 350, which we love as do most people who see it in parking lots! I would, and do, recommend Tom Herman and Lexus of Wayzata. More

My friend, Tom Herman is the picture of professionalism. When I was thinking of purchasing a Lexus, he couldn't have been more helpful and informative. As a result, I did purchase a 2007 Lexus ES350 and I When I was thinking of purchasing a Lexus, he couldn't have been more helpful and informative. As a result, I did purchase a 2007 Lexus ES350 and I have been very happy with my decision. More

I purchased a used Toyota Highlander from Russell Lawrentz and was very pleased with the entire experience. He was very knowledgeable about all the vehicles we looked at, and even gave me some tips Lawrentz and was very pleased with the entire experience. He was very knowledgeable about all the vehicles we looked at, and even gave me some tips about the one I drove in! This dealership knows the true meaning of customer service and treats you with the same level of respect whether you're buying a used Toyota or a brand new Lexus. More

THE CUSTOMER SERVICE IS HANDS DOWN THE BEST I HAVE EVERY EXPERIENCED. THERE LOUNGE IS VERY CONVENIENT AND CATERS TO EVERYONE'S NEED. GREG LOOP IS AWESOME AND EVERYONE THERE WAS HELPFUL. I WILL BE PURCHASIN EXPERIENCED. THERE LOUNGE IS VERY CONVENIENT AND CATERS TO EVERYONE'S NEED. GREG LOOP IS AWESOME AND EVERYONE THERE WAS HELPFUL. I WILL BE PURCHASING ALL OF MY FAMILY VEHICLES FOR THERE AND WOULD RECOMMEND ANYONE LOOKING FOR A LEXUS TO CHECK THEM OUT! More

Lexus of Wayzata consistently exceeds my expectations for both customer service and communication. Regardless of sales or service I feel that our business is appreciated. Never have we been disappointed rega both customer service and communication. Regardless of sales or service I feel that our business is appreciated. Never have we been disappointed regardless of the reason for interaction. Whenever we have had a special request for the time service wrok needs to be completed the staff finds a way to meet our request. More