Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Wayzata

Wayzata, MN

Overview
Employees
Reviews
Vehicles
4.8
2,190 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
Contact Dealership
View Awards

16100 Wayzata Blvd

Wayzata, MN

55391

Directions

By Type

Showing 2,190 reviews

December 21, 2024

Service was very definitely not up to my past experiences with Lexus. Having owned 25 or more Lexus over many years this service appointment was disappointing. More

by Larson Insurance Services Inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Lexus of Wayzata responded

Hi Larson, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (952) 476-6111 so we may identify ways to improve your experience.

December 20, 2024

They are always extremely professional, on time, and courteous. The best dealership I have ever worked with. More

by Jennifers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Lexus of Wayzata responded

Jennifers, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

Helton definitely made 2024 a Christmas to Remember for us. Many thanks for the care and time spent on our out of state purchase. Helton and. James made a remote purchase a breeze! Thanks Lexus of Wayzata More

by Nreunderground
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy Kritsas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the ladies assisting our questions and concerns
Report | Print
Dec 22, 2024 -

Lexus of Wayzata responded

Hi, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

They were wonderful! Would refer them to anyone!!!!! Great to work with on everything and I would buy another car from them. More

by julieliska
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Nicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Lexus of Wayzata responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

December 18, 2024

Very helpful and friendly. The best part is my car gets a good cleaning before being returned to me. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Lexus of Wayzata responded

Hi Danny, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 17, 2024

Great dealership with a big selection. I felt everyone treats you well and I was able to take my time during the whole process to ensure I got what I wanted! More

by samdowns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Nicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for your positive comments about Lexus of Wayzata! Feel free to reach out to us if you need anything. Have a wonderful day.

December 13, 2024

Very professional and courteous staff. . very meticulous service department which I appreciate greatly. Thank you very much. More

by Beasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Lexus of Wayzata responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Wayzata! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

Beautiful and comfortable dealership! Everything was very clean and organized, there was even snacks and multiple drinks you could choose from! More

by Videl R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Lexus of Wayzata responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

Service experience was not as expected. Sat waiting for 3 hours for an oil change - I went to ask what was taking so long and found out they did a number of things to my car that was not ap More

by Suesimonett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Dec 13, 2024 -

Lexus of Wayzata responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

December 08, 2024

Traded in my 2010 Toyota Camry for a 2016 Lexus ES 350. The sale rep, Mr. McKinney, provided the necessary info and paperwork to make it a no hassle transaction. The entire process, including the trade in; More

by mathisb51
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr McKinney
Report | Print
Dec 12, 2024 -

Lexus of Wayzata responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
3
...
219