Lexus of Wayzata

Excellent and very professional customer service, Greg Loop (sales associate) was his best to satisfy us. We needed a used Lexus car that matches our specified exterior and interior colors with navigation Loop (sales associate) was his best to satisfy us. We needed a used Lexus car that matches our specified exterior and interior colors with navigation, parking sensors, back camera etc., and this dealership was able to find it for us. Greg Loop was very efficient with communications and following up things. After buying the car, he spent a great deal of time to go through all the features. He also called us to follow up how the car is driving, and send us a very nice thank you card. I would recommend buying car from this dealer. More

This was my first experience purchasing a vehicle online, obviously I was very skeptical and nervous because you are going strictly by the word of the sales associates. Right from the start Chris made me fe obviously I was very skeptical and nervous because you are going strictly by the word of the sales associates. Right from the start Chris made me feel very comfortable about my transaction and was not interested in making any kind of high pressure sale but more concerned with ensuring that I was completely confident with the vehicle I was purchasing. Over a period of about two weeks Chris and I communicated via email/phone where he spent a great deal of time sending me detailed photographs, vehicle specs, and information on the car. It is hard to find sales associates so dedicated to customer satisfaction. Chris has surely gained my trust over the process and I will definitely consider working with him again when I am ready to purchase another vehicle. After the dealership accepted my offer, I flew to MN and was greeted by a courtesy driver. The experience the minute I landed was well planned and extremely pleasant. Once at the dealership the car was exactly as described by Chris and awaiting my test drive. I test drove the vehicle and 15 minutes later I was walking through the purchasing process. The dealership was one of the best I have ever dealt with customer service and amenities were nicer than most hotels. I am proud to say the whole process took about one hour and I was a new owner of an amazing vehicle. Lexus of Wayzata is a top notch facility with an excellent and trustworthy staff. Thanks again Chris for all your help! More

We had a very good experience buying a used car from Greg Loop at Lexus of Wayzata. He was readily available and very easy to work with. He helped us find the right vehicle, and we worked out a decent price Loop at Lexus of Wayzata. He was readily available and very easy to work with. He helped us find the right vehicle, and we worked out a decent price and trade-in. He is taking care of all the loose ends. The whole transaction has been handled very professionally. This is a very good dealership to work with both for sales and service. Although Lexus service is certainly not inexpensive, they also do a very good and thorough job. These are the reasons we are a return customer trading a Lexus for another Lexus. More

Mr. Strusse I found to be easy to work with. I saw him to be professional, trustworthy and worked to secure me the best price. I would highly recommend Jon as a sales associate at Lexus of Wayzata. to be professional, trustworthy and worked to secure me the best price. I would highly recommend Jon as a sales associate at Lexus of Wayzata. More

Lexus of Wayzata is the best of the best! The dealership itself is perfection! We bought both a new and used car there this week. If I could choose "excellent" as a rating I would have. They're the best in itself is perfection! We bought both a new and used car there this week. If I could choose "excellent" as a rating I would have. They're the best in every area! I can't wait for my first oil change so I can go back there. More

Greg Loop, our salesman, was excellent.(Friendly, courteous, professional, knowledgeable, non-aggressive, well-dressed) Jim Guettler, the financial manager, was excellent. (Thorough, informative) courteous, professional, knowledgeable, non-aggressive, well-dressed) Jim Guettler, the financial manager, was excellent. (Thorough, informative) The receptionist was excellent.(Courteous, terrific smile) The coffee was excellent. (Dark Roast Caribou) The cookies were excellent. (yummm) Everything about the dealership is first-class, top-notch. More

When we decided that we would like an a midsize SUV we came to Wayzata Lexus to help us decide (fall 2010). We were extremely impressed with the dealership, clean, spacious, cozy... Sales rep patiently e came to Wayzata Lexus to help us decide (fall 2010). We were extremely impressed with the dealership, clean, spacious, cozy... Sales rep patiently explained the differences between cars we are comparing and let us test drive RX350 and honestly described pros and cones (5 stars so far) Then when we decided that we are going to buy RX350 - we started to talk about prices. When I mentioned that their prices are way higher then the competition - for some reason dealers decided that I will not be able to afford one - and am a lost cause. From that point on - when I walk in the dealership all sales reps magically disappear... When I told him that I am going to buy a car for 6K less then theirs - he almost laughed. Bottom line - it is a great dealership with wonderful customer service if you are going to buy a car from them or present yourself like you will. After I bought my RX350 (from different dealership) I brought it for service here and Service was great (I am going to leave a different review for service alone)! More

This dealership is great! When you bring your car for This dealership is great! When you bring your car for service you feel like a VIP (I guess it is expected if you are driving a Lexus - but still ver This dealership is great! When you bring your car for service you feel like a VIP (I guess it is expected if you are driving a Lexus - but still very pleasant). You are greeted by clean drive in with smiling, efficient people. Tom was very helpful today, listened to my questions/ problems. Service was overpriced (compared to competing dealerships) but fast and complete. Waiting room is great - TV, computers, tables - all to make wait efficient and seam short. Thank you Tom! More

HI, We would recommend this dealership based on the HI, We would recommend this dealership based on the professional treatment we were given by Ignacio. He was friendly, open and had a genuine concern HI, We would recommend this dealership based on the professional treatment we were given by Ignacio. He was friendly, open and had a genuine concern for what we wanted in a vehical. During the decision making process he had just the right touch of giving us information but not pressing us to buy on the spot. We appreciate the fact that he respected the time frame we needed to make a decision. Thanks, Bonnie and Jeff More

We are very satisfied so far with our used Lexus ES 350. Bryan and Jim gave us great service we felt very welcomed and thought they did an excellent job going over the features of the car. The car was very Bryan and Jim gave us great service we felt very welcomed and thought they did an excellent job going over the features of the car. The car was very clean and fulfilled our expectations. We look forward to being drivers of the Lexus product. Our overall rating of service from them was above great. Thank you More