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Lexus of Wayzata

Wayzata, MN

4.8
2,195 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,195 reviews

July 22, 2014

Ignacio Garrigos I've bought 2 certified pre-owned vehicles from Ignacio over the last 8 years. There's a reason that I came back after the first purchase. He's extrem More

by mgreener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Dalton, Cort Jamison
Jul 23, 2014 -

Lexus of Wayzata responded

Thank you for taking the time to share your feedback! I am very pleased to hear that Ignacio’s consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

July 01, 2014

Jan Engel and Mike Dalton What a team! I Worked with both Jan an Mike on a recent purchase of a Lexus 450 h. They are all you could hope for when going through the car buying More

by Chuckn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dalton, Jan Engel
Jul 02, 2014 -

Lexus of Wayzata responded

Thank you for taking the time to submit this amazing feedback! Our team takes pride in their fair, professional, and efficient customer service and will be ecstatic to hear that you left satisfied. We’re glad Jan and Mike did well in assisting you! We are very appreciative of your 5-star review and recommendation. We hope you enjoy your new vehicle and we look forward to working with you again! Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

June 05, 2014

Best Customer Service of any Car Dealership Ever! We come since close to 10 years to Lexus Wayzata to service our cars, the main reason is Doug Evans. We relay on his expertise and dedication to custo More

by MarcelSchwendimann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Jun 06, 2014 -

Lexus of Wayzata responded

Thank you Marcel for the awesome feedback! You're right, Doug is an excellent service advisor and we appreciate all he does for us! It is great to know that our staff's excellent customer service has earned your continued patronage. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Warm regards, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

May 27, 2014

Great purchase experience with Russell Lawrentz As an addendum to our previous review, we wanted to acklowledge Russell Lawrentz. Although we had worked extensively through prior phone calls and em More

by vickigoebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2014 -

Lexus of Wayzata responded

Providing a quality car-shopping experience is one of our top priorities, and we do everything we can to support our customers while they search for the perfect vehicle. I am glad to hear that we were able to help you with your car purchase. We are committed to making sure our sales team does everything they can to treat our customers respectfully and fairly when they are on our lot. If you need any further assistance with your vehicle, let us know. All best, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

April 14, 2014

Great experience Overall a great experience with all the folks at Lexus. In particular, Gerald was so helpful and knowledgeable about the various cars/options/etc. W More

by cbigda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Broin
Apr 15, 2014 -

Lexus of Wayzata responded

Thanks for your awesome review! I'm very happy to hear that Gerald and Christopher was of such great help to you. We takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

April 08, 2014

My first experience with Lexus of Wayzata was with Jolie Frederickson at the Mpls Car Show in March, she went through all features on both the IS & GS thoroughly, we then went in for a test drive 2 weeks la More

by geieb01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionists at Front Desk very Friendly, Eric Baumann, Scott Houghland
Apr 09, 2014 -

Lexus of Wayzata responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Lexus of Wayzata, we are determined to deliver detail-oriented, honest, and personalized customer service. We are very glad to hear that Scott, Eric especially Jolie were able to provide you the outstanding service that you deserve. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Im so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Warm regards, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

April 02, 2014

I had driven a 2005 Lexus 330 for 6 years and I was ready for a new car. Gary had contacted me previously and I reached out to him when I was ready to purchase a new car. I am a busy professional and he coor More

by nikimoeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Anderson , Gary Anderson, Jim Guettler
Apr 09, 2014 -

Lexus of Wayzata responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to offer each and every customer with exceptional service, and I am extremely happy to hear that Gary was able to satisfy that. Congratulations on your new 350! Don't hesitate if you have any further questions or needs. Best, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

February 27, 2014

We just purchased our third used vehicle from Lexus of Wayzata. Each time we worked with Jim Kirchner. He listens carefully, and treats us as family. We heartily recommend doing business with Jim and More

by barbm9240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Kirchner
Feb 28, 2014 -

Lexus of Wayzata responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Jim is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely Best, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

February 27, 2014

Jim Kirchner was absolutely AMAZING to work with!!! He was patient, a man of integrity and character! Definitely the reason I will go back to Lexus of Wayzata again!! I felt so great about my purchase b More

by TeamodomBarbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Kirchner
Feb 28, 2014 -

Lexus of Wayzata responded

Thank you for taking the time to share your feedback! I am very pleased to hear that Jim's consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Lexus of Wayzata. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Sincerely, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

February 25, 2014

I recently purchased a 2008 ES350 CPO vehicle from Ignacio. My experience with Ignacio as well as Lexus of Wayzata was first class. Ignacio is a professional and a gentleman and made the entire experi More

by C&J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 25, 2014 -

Lexus of Wayzata responded

What an enjoyable review to read!  It is reassuring to know that Ignacio provided you with a hassle-free and welcoming shopping experience.  Lexus of Wayzata’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve.  I’m happy to hear that you left our dealership feeling confident about your purchase.  Don’t hesitate to call or stop in if you should have any additional questions or concerns.  Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Rich Barfknecht, eCommerce Manager 952-697-2300 | rbarfknecht@lexusofwayzata.com

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