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Lexus of Wayzata

Wayzata, MN

Overview
Employees
Reviews
Vehicles
4.8
2,183 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,183 reviews

January 25, 2024

Excellent service from Service representative Celeste! They provide a loaner for a service requiring several hours. I appreciate very much. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Lexus of Wayzata responded

Hi Glenn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2024

Excellent facilities , and the ability to view the vehicle we were interested in , inside a warm facility was a plus for us as Senior citizens with health issues! The staff was polite and our sales More

by Harlan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Lexus of Wayzata responded

Hi Harlan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2024

Excellent service. Tom was great service manager. My vehicle was done on time. This is a first class dealership. More

by Cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lexus of Wayzata responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 19, 2024

I have not been happy with my treatment starting with the vehicle purchase, service purchase, rudeness in phone calls ... More

by Edna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabby
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Jan 21, 2024 -

Lexus of Wayzata responded

Hi Edna, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to us at (952) 476-6111 and we will work with you to rectify the issues you experienced.

January 18, 2024

Our sales person Val was great. He gave us the information we needed to make our decision. More

by Aholzer22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Nathanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Lexus of Wayzata responded

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2024

This was our first service visit. The check- in was quick even though it was busy. Bob was efficient and listened to our concern. We received our first service free which we apprecia More

by ssstickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Jan 19, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 18, 2024

The only reason for 4 instead of 5 stars is your price which is exceptionally high. I also wish they would identify critical issues for my old (2009) car as I’m not going to spend $11,000 for the laundry More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Lexus of Wayzata responded

Hi Alice, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. Please reach out at (952) 476-6111 and we will do our best to make this better. We hope to hear from you soon.

January 17, 2024

Fabulous dealership and service department - have purchased and leased several vehicles from here. They are the best! More

by Tracy & Greg Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service - 5 star review!
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Jan 18, 2024 -

Lexus of Wayzata responded

Hello Tracy, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

January 16, 2024

I recently purchased a used 2019 Nissan Armada. I really enjoyed working with Russel. He made what has been a difficult process in the past fast, easy, and actually kind of enjoyable. I will def More

by Richard.jurchisin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Lexus of Wayzata responded

Hi Richard, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 12, 2024

Very conveniences, fast services and very clean waiting area. Service advisor are very knowledgeable about Lexus More

by brian.chhom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaley
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Jan 14, 2024 -

Lexus of Wayzata responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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