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Lexus of Wayzata

Wayzata, MN

4.8
2,114 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,114 reviews

October 31, 2018

Good price, great service The sales staff was very knowledgeable about the vehicle. I did not feel pressured to buy at any point in the negotiation. Everyone was very responsiv More

by BRANDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio Garrigos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Grotte, Brian Itman
Nov 26, 2018 -

Lexus of Wayzata responded

Brandon, thank you for leaving us 5 stars! Our team understands purchasing a vehicle can be intimidating so we wouldn't want to put any more pressure on you. Instead, we're happy to give you details about any vehicle so you can make an informed decision. We appreciate your business and hope to see you again soon! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 29, 2018

Disappointing visit so far, I had been very pleased with this dealership. My most recent visit, to test drive a used car, was very disappointing. The car, a 2016 GS35 More

by Herplaw
Recommend Dealer
Yes
Employees Worked With
Used Car Sales Manager, Lauren Johnson
Nov 02, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your concerns regarding our pricing strategies. We apologize if you were disappointed in the pricing of the 2016 GS 350 we currently have in our inventory. This particular vehicle has a luxury package with a very specific group of options including: semi-aniline leather, 18-way power front seat, rear seat climate and audio controls, adaptive variable suspension, radar cruise control, Mark Levinson sound system and various other features that account for the pricing structure of the vehicle. In addition, this vehicle went through a 161 point inspection in order to be labeled as “L/Certified, also giving it a higher price tag with additional warranty and complimentary service appointments included. It, therefore, demands a higher price tag than other vehicles in the region that are not L/Certified. In terms of your trade-in vehicle, we apologize if we insulted you with the offer that was given. As a result of your vehicle’s salvage title, we are not able to offer as much for it as we would for a car that has a clean title. If you would like to discuss this further, please reach out to me directly at 952-404-5157. Sincerely, Mark Pelant | Pre-Owned Sales Manager.

October 29, 2018

Professional Everyone was friendly and respectful. They let us know our continuing loyalty was valued. We have recommended this dealership to friends and will do i More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Loop, Eric Baumann
Nov 26, 2018 -

Lexus of Wayzata responded

Jack, thank you for leaving us a review and letting us know about your experience! Our team strives to create genuine yet long-lasting relationships with our customers. Your loyalty is very important to us, so we highly appreciate your business! If there's anything else we can assist with, please reach out! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 28, 2018

Joe was Friendly and listened to my situation. All people that where involved in the sales process were friendly and extremely thorough. Also when the sales manager got involved and understood my More

by Pathon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nathanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your most recent experience with Lexus of Wayzata. Our team strives to provide an exceptional experience for all of our guests. We want to ensure you're always taken care of, regardless of where you are at in the sales process. If there's anything else we can do for you, please let us know! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 26, 2018

Best place for car lovers like me. Best staffs tonns of inventory. Good deals on every type of vehicles either certified pre owned or brand new or any you want. Good place to be More

by Suraj321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Barfknecht, Brian Itman, Joshua Carpenter
Nov 26, 2018 -

Lexus of Wayzata responded

Thank you so much for your 5 star rating and comments! We're so happy you've always been able to find something in our inventory that perfectly aligns with what you're looking for. If there's anything else we can do for you, please let us know! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 26, 2018

Exceptional Very helpful, let us know the best car for the money, that would fit our budget.let us take as much time as needed. Very good follow up with us More

by RADENTHEFRIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave love, Josh essig
Nov 26, 2018 -

Lexus of Wayzata responded

Thank you for leaving us 5 stars and your feedback! Our team loves to learn more about our customers, including your budget, so we can help you find the perfect vehicle right away. If there's anything else we can assist with, please reach out! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 26, 2018

Deer John Letter to my 2006 Lexus RX330 My vehicle search was catalyzed by a "deer john" letter - literally, a deer broke up my 10yr relationship with my Lexus RX330 via total loss collision More

by CJNELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shteyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guettler
Nov 26, 2018 -

Lexus of Wayzata responded

Thank you so much for your thoughtful review and 5-star rating! We're sorry to hear you collided with a deer, however we are thrilled Michael was able to fully take care of you. Our team strives to create genuine, long-lasting relationships with our customers. We are more concerned with finding you the perfect vehicle, rather than suggesting vehicles that don't fit your requirements. If there's anything else we can do for you, please let us know! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 26, 2018

Very professional Had a great experience with the Lexus of Wayzata team. Everyone that worked with me personally were really awesome to work with. Looking forward to wo More

by MUNSEE883HD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Shteyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Grotte, Jim Guettler
Nov 26, 2018 -

Lexus of Wayzata responded

Thank you for leaving us a positive review! Our team strives to provide an excellent experience for all of our customers every single time. We're happy to go to almost any length to make sure you are fully satisfied when you leave. We appreciate your business and can't wait to see you the next time you stop in! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 25, 2018

Great Dealership The entire experience of purchasing a certified car at Lexus of Wayzata was fantastic. We can’t recommend them enough. We will definitely use them aga More

by prrjnr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Grotte
Nov 26, 2018 -

Lexus of Wayzata responded

Thank you so much for leaving us feedback! Our team strives to make every customer's experience a fantastic one. We understand purchasing a new vehicle can be stressful or intimidating so we aim to make the process as easy as possible. Thank you for your recommendations, and we can't wait to see you again! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 25, 2018

Very helpful Very knowledgeable about the car we purchased. We purchased two the same day. Welcome us when entering the dealership. They were very helpful when we More

by SANDYI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Barfknecht, Greg Ziton, Eric Baumann, Doug Evans, Brian Itman
Nov 26, 2018 -

Lexus of Wayzata responded

Sandy, thank you for leaving us a 5 star rating! Our team strives to make sure all of our customers have a fantastic experience. We take pride in fully knowing the vehicles on our lot so we can best help you find the perfect one. We appreciate your business and can't wait to see you again! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

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