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Lexus of Wayzata

Wayzata, MN

4.8
2,112 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,112 reviews

November 14, 2018

Attitude Bad, treated like I have no clue about my car,questioned if I drive on any dusty roads. Questioned my ability to change a simple filter. More

by CSMATHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Doyle, Nick Dansie
Nov 19, 2018 -

Lexus of Wayzata responded

Thank you for bringing your concerns to our attention. We're truly sorry if you felt you were mistreated by our team. Please understand that we strive to provide an exceptional experience for all of our guests. If you'd like to further discuss this, please reach out to me directly at 952-404-5137. Sincerely, Mike DeJong | Customer Service Manager

November 14, 2018

This Place is FANTASTIC!! These guys are great! Got exactly what I wanted and then some!! This is my 7th vehicle purchased with the help of Mr.Heimsness and I would never go More

by Treybiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Skeens, Eric Baumann, Eric Heimsness
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us your feedback! We are so thrilled you've continuously chosen Lexus for your vehicle purchases. We believe it is extremely critical to create genuine, long-lasting relationships with our customers. If there's anything else we can assist with, please reach out! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 14, 2018

Great new car purchase The dealership had an ample supply of vehicles and a very competent well spoken staff. You were made to feel important and not rushed. All staff worke More

by TOMNEUMANN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know he name but she is the cashier in service, Rich Barfknecht
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your experience with our team! We aim to keep a wide variety of vehicles on our lot so each of our customers can find the perfect one. We're so thrilled to hear you enjoyed working with our entire team, and we hope you'll come see us again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 13, 2018

Very Happy with my purchase Great service and overall fantastic experience! Jamie was easy to work with, no pressure sales, very knowledgeable with great enthusiastic attitude. More

by RITAMJANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Shapiro, Jim Guettler
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us a positive review and 5-star rating! Our team strives to provide a fantastic experience for all of our customers. We're happy to show you different options for vehicles, rather than push you into a decision you could regret later. Welcome to the Lexus family, and we hope to see you again! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 12, 2018

wonderful dealership Josh essig is a wonderful guy to work with and him getting the financing of the car. I would recommend him and the wonderful staffs at this dealership More

by PHNEAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh essig
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us a thoughtful review! Our team strives to provide an exceptional experience for all of our customers. Thank you so much for your recommendations, and we hope to see you again soon! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 12, 2018

Awesome car buying experience My husband and I worked with Joe and he was the perfect person to partner with to find a new vehicle. He walked us through all of our options, was sup More

by NatTim23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nathanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Houghland
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your most recent experience with Lexus of Wayzata. We strive to put our customers' needs first so we will gladly keep searching for the perfect vehicle for you until we find one. We're so glad to hear you enjoyed the time you spent with Joe, and we hope to see you again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 10, 2018

Excellent Very professional and service oriented. Nice people. Lots of attention to the customer. Made me feel like I was a priority. That is all I wish to writ More

by GTILSNERMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Riches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen. Wayzata store. Very knowledgeable. Sorry do not recall last name , Brian Itman
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us feedback about your most recent visit. You are absolutely correct when you state we pay lot of attention to the customer. We strive to ensure you're always taken care of. If there's anything else we can assist with, please let us know! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 10, 2018

Very great experience Greg was very great and helpful. We had a very great experience working with him. We got there asked to test drive a certain car and we were on it wit More

by Evaldo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Loop, Jim Guettler
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us comments about your experience with Greg! Our team understands how busy your schedule may be so we strive to accommodate to your time. We appreciate your business and recommendations. We can't wait to see you next time you're in! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 09, 2018

Excellent experience From the first call on Friday to closing the deal on Saturday it was a professional and respectful experience. Great vehicle at a fair price. Ignacio More

by HARTBGH
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio Garrigos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Grotte
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us a 5-star rating! Our team strives to provide an exceptional experience for our customers from the first phone call to signing the paperwork and beyond. We appreciate your high recommendations and hope to see you again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 08, 2018

Fast and to the point on getting the car we wanted. The dealership is beautiful with so many vehicles to choose and test drive. Staff very patient and willing to help and I never once felt pressured. I More

by Jackincoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Grotte, Greg Loop, Brian Itman
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us your thoughts! We take pride in offering a great variety of vehicles so each of our customers can find one that best suits them. We're happy to offer options and would never pressure you into a decision before you felt confident about it. If there's anything else we can assist with, please reach out! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

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