Lexus of Wayzata

Staff very professional and service minded. Receiving the Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Hon Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Honestly, for the 1st time in a long time, the recall experience was not bad! I’d like to thank the gm for finding the loaner car and Ali for his top notch service. Also I would like to see if you guys could start going paperless. Receiving vehicle service paperwork would be best served through the Lexus app or via email. More

Too much to fit in this space! But....Tom Lofquist was so ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow. ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow. More

Jake was very professional, personable, and knowledgeable. It was raining out, so he went drove the vehicles we test drove up to the door for us. He explained the differences in the vehicles ve knowledgeable. It was raining out, so he went drove the vehicles we test drove up to the door for us. He explained the differences in the vehicles very well also. He was not pushy, and he actually listened to what we had in in mind. Hopefully Jake is still there, when it's time for our next Lexus. More

Lexus of Wayzata is very professional I appreciated the professionalism of every person in your dealership. My auto shopping was made much more simpler by Lisa. She is very professional, I appreciated the professionalism of every person in your dealership. My auto shopping was made much more simpler by Lisa. She is very professional, understanding, and can anticipate needs and provide answers. More

First Lexus We had a 13 year old Toyota and even though it had no issues we decided to upgrade. We looked at many different vehicles and dealt with many different We had a 13 year old Toyota and even though it had no issues we decided to upgrade. We looked at many different vehicles and dealt with many different dealerships. From the moment we walked into Lexus of Wayzata we felt calm and relaxed. It wasn’t just how nice the dealership was decorated but it was the employees and the way they made us feel. We were lucky to get Ignacio as our sales rep. His professionalism and attention to detail was unbelievable and it was easy to see why he has been there for over 14 years. He wasn’t pushy as we told him we were just test driving to see what we like as we weren’t planning on purchasing until spring. Over weekend we decided to purchase early and Ignatio made the entire experience to be our best auto purchase experience ever. We are so happy we decided to buy our first Lexus and got the experience of purchasing through Ignatio! More

As passionate about customer service as about the Lexus. Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the de Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the details, being sure we both full understood the capability of our phones in both cars. He also listened well to our questions and explained his answers. I had owned my UX for almost a year and never knew the difference in the “ping” between Enform and Siri. He had us listen for it and most importantly, practice using it. He also understands the various cars. He is an A+ teacher. More

Making buying a car easy Overall a good experience. Expert handling of financing Very helpful showing how to use car technology and getting things set up. Really like that Overall a good experience. Expert handling of financing Very helpful showing how to use car technology and getting things set up. Really like that if we have future questions there is a specific person to contact. More

Fantastic Service! Iggy sold me a 2018 Jeep Grand Cherokee Limited. His service and follow up were 2nd to none. He is the epitome of a great Saleman and when I am looki Iggy sold me a 2018 Jeep Grand Cherokee Limited. His service and follow up were 2nd to none. He is the epitome of a great Saleman and when I am looking for my next car; my first call will be to Iggy. Thanks again. More

Smooth Purchase The experience of buying a new car was-for once-actually an enjoyable experienced. No sales pressure, just a lot of good info to help make a decision The experience of buying a new car was-for once-actually an enjoyable experienced. No sales pressure, just a lot of good info to help make a decision. The numbers didn't change (go up) during the process and everything was delivered on time and as agreed. I thought our salesperson, Bob Horwitz, did a wonderful job. I liked the time they took to help familiarize me with the new car and do some of the initial setup, like pairing my phone, before I left the dealership. More

Best Car Buying Experience- Hands Down Greg Loop is amazing to work with at Lexus of Wayzata. He goes above and beyond for his customers and wants to ensure that you leave the dealership no Greg Loop is amazing to work with at Lexus of Wayzata. He goes above and beyond for his customers and wants to ensure that you leave the dealership not just happy, but thrilled. We have purchased from other Metro dealers and Lexus of Wayzata has definitely been our best experience. Questions are answered, you are not rushed into a vehicle, the care they take in assisting the customers and these are just a few of the reasons we will continue to go back. I can't recommend Greg enough. More