Lexus of Watertown - Service Center

Last minute request for a service apointment So very responsive to my last minute request for a service appointment to replace my battery. Accomadated my schedule and happily fit me in into the d So very responsive to my last minute request for a service appointment to replace my battery. Accomadated my schedule and happily fit me in into the days schedule. Very much appreciated! More

Service experience Initial Customer Service contacts and Service reps were a pleasure to deal with. Making appointments to fit my schedule was made easy by Service rep w Initial Customer Service contacts and Service reps were a pleasure to deal with. Making appointments to fit my schedule was made easy by Service rep who would respond to my call within a reasonable time frame More

Exemplary service! Since ownership last year of my Lexus I’ve had it serviced through Lexus of Watertown. The service and turnaround of having the vehicle back is amazin Since ownership last year of my Lexus I’ve had it serviced through Lexus of Watertown. The service and turnaround of having the vehicle back is amazing. I’ve had the great pleasure of doing business with service manager Amanda Carr and I couldn’t be happier with her expertise, knowledge and positivity. More

caring service people The service folks are wonderful and truly try to help out. They notify you if it will take longer than estimated and they make sure they can do all t The service folks are wonderful and truly try to help out. They notify you if it will take longer than estimated and they make sure they can do all they can to assist you. More

Amanda to the rescue Twice in the past month Amanda has come through with great customer service. I brought my wife's RX 350 in last month for the 60,000 mile service. Lex Twice in the past month Amanda has come through with great customer service. I brought my wife's RX 350 in last month for the 60,000 mile service. Lexus recommended two new tires and brakes. They told me that I could have the car late in the day. I initially said no but called back a half hour later and left a message to go ahead with the work and my service manager should get back to me. It took a few hours for this to happen and by that time they told me that the car would not be ready that afternoon with that additional work. That would mess up my plans for the day (I was coming up from the cape) and I did get frustrated. Amanda stepped in and offered to drive the car to the cape the next day. I eventually figured out how to change my plans but I thought her offer was tremendous. I then purchased an ES 350. It needed a key programed (sales issue that I was not happy about), inspection sticker and license plate screw. I missed my appointment and showed up at 4:10 on a Saturday afternoon. She graciously took my car in, took care of the issues and got me on my way in 25 minutes. My salesman, William Brazil, was there also to keep the process going. They were a great team. More

Service 30,000 miles The service was exelent. The service is not far for my home. When I live my car for service I was driving home. The time that my car was on service w The service was exelent. The service is not far for my home. When I live my car for service I was driving home. The time that my car was on service was not to long. Maria Laskaris was very very much nice and her experience is high. So I come again when need new service. More

Poor customer service Wasted a wihole day waiting for a booked loaner car and travel to Lexus of Watertown this made me feel my time is worth nothing to Lexus Wasted a wihole day waiting for a booked loaner car and travel to Lexus of Watertown this made me feel my time is worth nothing to Lexus More

Lexus of Watertown I have been taking my car here for 15 years and it's nothing short of spectacular. Best service best people to deal with Thanks I have been taking my car here for 15 years and it's nothing short of spectacular. Best service best people to deal with Thanks More

Service department just horrible So disappointed in the service department more than once. First time chip paint on my car then tried to hide it. Second time car was leaking fluid wa So disappointed in the service department more than once. First time chip paint on my car then tried to hide it. Second time car was leaking fluid was not the least compassionate or try to help the situation More

GREAT honest service with Luis G. Our 03' Lexus SC 430 has almost 100K miles. We have always had LoW perform the service. Thry have always beeb honest. And in schedule. Our service r Our 03' Lexus SC 430 has almost 100K miles. We have always had LoW perform the service. Thry have always beeb honest. And in schedule. Our service rep Luis G is great. And Patrick thf service manager is always helpful. More