Lexus of Watertown - Service Center

Outstanding!!!! A car is a valuable asset that must be kept running in perfect condition. I was told what needed attention immediately and what could wait with a full A car is a valuable asset that must be kept running in perfect condition. I was told what needed attention immediately and what could wait with a full printout of what can be done in the near future without pressure. Customer service is obviously paramount at Lexus of Watertown and my ES350 will only be cared for at this dealership. More

Excellent each time. I have been there for 6 years. Everyone in Lexus of Watertown is friendly, experienced and efficient. I think I would keep going there unti each time. I have been there for 6 years. Everyone in Lexus of Watertown is friendly, experienced and efficient. I think I would keep going there until I change a new brand car. More

general maintenance visit Top notch customer service and attention to all the details they have repeatedly gone beyond my expectations firm first contact to final checkout al Top notch customer service and attention to all the details they have repeatedly gone beyond my expectations firm first contact to final checkout all exceedingly postive More

Very detailed and good customer service Antar was very patient in providing details about the issue i have with my car. I would definetly recommend lexus of watertown to my friends Antar was very patient in providing details about the issue i have with my car. I would definetly recommend lexus of watertown to my friends More

Great service My vehicle was not purchased from this dealership but when I requested for the service. They were so kindly to welcome me and did a good job. Later t My vehicle was not purchased from this dealership but when I requested for the service. They were so kindly to welcome me and did a good job. Later then I decide all my family's cars will return here for the future service. More

Service department very organized, and helpful. Every one in the service department was willing to help you get your car serviced and answer all your guestions. I have been to many auto service deal Every one in the service department was willing to help you get your car serviced and answer all your guestions. I have been to many auto service dealerships for the past 50 years and this dealership treats you the best. The following day I got an email with a detailed report that explained the mechanical condition of my car. More

Brake Replacement They were great. I came in for scheduled service and mentioned that my brakes were squeaking. Turns out my front brakes were missing a lot of pieces They were great. I came in for scheduled service and mentioned that my brakes were squeaking. Turns out my front brakes were missing a lot of pieces (they had not installed them originally, and my front bumper had recently ripped of in a hit and run by a truck). They let me know what the situation was and explained my options. I gave the OK and even though it was crazy busy and I hadn’t scheduled that kind of appointment, they got right to work on my car, trying to have it for me for end of day. As soon as they knew that some necessary parts weren’t going to make it in time, they found a like-new loaner for me to use on an out of state trip over the weekend. They did a great job, my brakes are the quietest they’ve ever been, and I couldn’t be happier. More

Service representative very competent and pleasant I have a 2007 Lexus...and Mariela halped me to prioritize the repairs I was going to get. I would return to Watertown Lexus because of her. I'm equidi I have a 2007 Lexus...and Mariela halped me to prioritize the repairs I was going to get. I would return to Watertown Lexus because of her. I'm equidistant to a couple of other dealerships from my work and/or home. I was given a loaner car and wasn't harassed about bringing it immediately back once the work was finished. I know nothing about cars...and have to rely on the advice of others...and she knows what she's doing. More

Last minute request for a service apointment So very responsive to my last minute request for a service appointment to replace my battery. Accomadated my schedule and happily fit me in into the d So very responsive to my last minute request for a service appointment to replace my battery. Accomadated my schedule and happily fit me in into the days schedule. Very much appreciated! More

Service experience Initial Customer Service contacts and Service reps were a pleasure to deal with. Making appointments to fit my schedule was made easy by Service rep w Initial Customer Service contacts and Service reps were a pleasure to deal with. Making appointments to fit my schedule was made easy by Service rep who would respond to my call within a reasonable time frame More