Lexus of Watertown - Service Center

The best My Es350 runs and looks brand new, the service is always done right the first time, I’m always getting my free car wash &!no other dealer does that, , My Es350 runs and looks brand new, the service is always done right the first time, I’m always getting my free car wash &!no other dealer does that, , More

Excellent service and staff The staff is very knowledgeable and helpful. The service dept is top notch. All issues , if any are explained in detail and resolved efficiently. I The staff is very knowledgeable and helpful. The service dept is top notch. All issues , if any are explained in detail and resolved efficiently. I would strongly recommend Lexus of Watertown to all perspective buyers. More

Routine service I gave them a 5 star because they deliver that quality of service , every one of them that I interacted with. My appointment setup was seamless. Th I gave them a 5 star because they deliver that quality of service , every one of them that I interacted with. My appointment setup was seamless. There was a clean loaner waiting for me and the service adviser who prepared the booking was quite courteous and super nice. My service advisor completed the excellence as she reviewed the service that done and provided reccomendations for future service. More

Service work Work done and in timely manner as I waited for my car at dealership. My Choice. Amanda Carr came into Area that I was in with Bryan to say Hello. Work done and in timely manner as I waited for my car at dealership. My Choice. Amanda Carr came into Area that I was in with Bryan to say Hello. I have been working with Amanda For 8 Years and it is always a pkeasure. More

Superior response to travel Interruption! This was the most extraordinary auto service experience I have ever had! The people at this dealership could not have been more helpful, cosiderate an This was the most extraordinary auto service experience I have ever had! The people at this dealership could not have been more helpful, cosiderate and efficient in resolving the interruption to my travel from VT to MD. I wish they could be my local dealership but I do not live in this area. I wish them much success and send my heartfelt thanks to Brian Lee and the others who were so helpful. More

LUIS GONZALEZ Always knows The answers to every question I have. E suggests what is important to do on the vehicle and does not waste my time Always knows The answers to every question I have. E suggests what is important to do on the vehicle and does not waste my time More

Car service Great customer service and friendly environment. Highly recommend the dealership for both sales and service. Bought my car from the dealership and Great customer service and friendly environment. Highly recommend the dealership for both sales and service. Bought my car from the dealership and have been a prior customer and the positive experience has been consistent through the years. More

Great People Really Do Make the Difference There are a LOT of very nice luxury automobiles made these days. So what truly makes the difference I've learned are the people at the dealership. Lex There are a LOT of very nice luxury automobiles made these days. So what truly makes the difference I've learned are the people at the dealership. Lexus of Watertown has to rank among the best in that department! More

Exceptional accommodation provide for service customers. While waiting at the dealership for service, the service advisor arranged for one of their drivers to drive me to a hospital in Boston to return a blo While waiting at the dealership for service, the service advisor arranged for one of their drivers to drive me to a hospital in Boston to return a blood ptessure monitor. The driver waited for me at the hospital and drove me back to the dealership. Because I wasn’t feel well, saving me the trip into Boston after the car was serviced was an unexpected and greatly appreciated parsomal service. In 50 years of automile ownership, Watertown Lexus has consistently provided the best service of any of the many deslerships with which I have done business. More

great cars..terrific service! We've had a Lexus for over 15 years (all bought in Watertown) and the car is terrific and the service is fantastic! Free car washes whenever you wan We've had a Lexus for over 15 years (all bought in Watertown) and the car is terrific and the service is fantastic! Free car washes whenever you want, breakfast or lunch while you wait and the people there are terrific! More