Lexus of Watertown - Service Center

my vehicle's service The service consultant Kim Trott was very courteous and friendly. She delivered my vehicle to me in less time than expected. She brought all the pap The service consultant Kim Trott was very courteous and friendly. She delivered my vehicle to me in less time than expected. She brought all the paperwork to me instead of me having to go back to her office. The whole process was excellent. She even removed the plastic from inside the vehicle. I was very comfortable with her service. She looks like she enjoys her job which let me with pleasant feeling towards the dealership. More

Pleasant and fast service experience Had my car serviced. Kim, my service advisor, came out and explained it would take about 90 minutes. I went into the business center and before I kn Had my car serviced. Kim, my service advisor, came out and explained it would take about 90 minutes. I went into the business center and before I knew it the car was ready...I believe it was less than 90 minutes. Kim did a great job of taking care of me and the car was delivered to me vacuumed inside and washed on the outside. More

Mariel Burgos, Service Representative As always, the service I received from Mariel was superior. She is a capable, knowledgeable, helpful and very pleasant. It is always a pleasure to h As always, the service I received from Mariel was superior. She is a capable, knowledgeable, helpful and very pleasant. It is always a pleasure to have her assistance, and I feel completely confident in her and her advice. She is wonderful public relations person for your Lexus dealership. More

Fast and Efficient I made my appointment online and it was easy, quick and efficient. Everyone at the Service department was very helpful. Kelly was busy but another ass I made my appointment online and it was easy, quick and efficient. Everyone at the Service department was very helpful. Kelly was busy but another associate jump in and assist me to make my loaner is all set and ready to go. Excellent team work. More

Great Service They are on time and treat you very professionally. When work has to be done they show a video of the work. I know I can trust them. If I have to wait They are on time and treat you very professionally. When work has to be done they show a video of the work. I know I can trust them. If I have to wait they have a great area to wait for your car with food and beverages. Chad was my customer service person and he is great. More

OUTSTANDING SERVICE Amanda Carr and her team are 2nd to none, and she is always readily available when i need service.. Amanda is great.. I highly recommend Lexus of Wate Amanda Carr and her team are 2nd to none, and she is always readily available when i need service.. Amanda is great.. I highly recommend Lexus of Watertown! More

Service Very responsive. Did not try to sell me anything I didn't need. Car was ready when promised. Will definitely return again. Why do I need 25 words? Very responsive. Did not try to sell me anything I didn't need. Car was ready when promised. Will definitely return again. Why do I need 25 words? More

Everything is perfect It was easy to sign up for an appointment on line. It was easy to get a loaner for the period of the service. The video was a fantastic idea and repr It was easy to sign up for an appointment on line. It was easy to get a loaner for the period of the service. The video was a fantastic idea and represents the emphasis on creative innovation that I have come to expect at Lexus of Watertown. More

Claude Bellot Kim Trott is always quite efficient, on top of things, and get it done right. I was in and out in quick time and the service of my car meet with all Kim Trott is always quite efficient, on top of things, and get it done right. I was in and out in quick time and the service of my car meet with all of my expectations. Claude Bellot More

Service Department I dealt with Service Manager Ms. Amanda Carr and Service Consultant Mr. Luis Gonzales over the last week. I am extremely happy with the quality of ser I dealt with Service Manager Ms. Amanda Carr and Service Consultant Mr. Luis Gonzales over the last week. I am extremely happy with the quality of service both of these individuals provided. They were attentive, courteous, considerate and above all very helpful in many ways. I am a persistent Lexus owner who is planning to buy another Lexus. Due to the great service I received, I am inclined to continue going to Watertown Lexus. More