Lexus of Watertown - Service Center

All about the service department For 6 years Nick D'Agostino has looked after my 2 Lexus' as though they were his own. I have complete and total trust in Nick and what he tells me I n For 6 years Nick D'Agostino has looked after my 2 Lexus' as though they were his own. I have complete and total trust in Nick and what he tells me I need or don't need for my vehicles. He is the reason I travel from the south shore, bypassing 2 other, closer dealerships. As long as Nick is at Lexus of Watertown I'll keep making that trip!! More

Very efficient i am extremely satisfied with the service department of Lexus of Watertown It's very efficient and the staff is friendly and professional Thank y i am extremely satisfied with the service department of Lexus of Watertown It's very efficient and the staff is friendly and professional Thank you More

excellent This visit was what I am used to, my last visit I was not too happy with, but happy to say this was more of what I expect. This visit was what I am used to, my last visit I was not too happy with, but happy to say this was more of what I expect. More

rodent rampage We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. More

Great. They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . More

EXCELLENT EXCELLENT ALL THE TIME!!! I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and when I get the same wonderful service every time I need something- it speaks to your commitment that the customer comes first. Even when Kim is not available or out of the office no mater who helps me things get done efficiently and with a smile. I own my own business and we deal with the public every day, the people are what make the company and make the difference every time. Thank you for making my car experience easy and one thing I do not have to worry about ever! More

Excellent Service While driving on the Mass Pike I had a large piece of metal get lodged into my undercarriage. I took my vehicle to Watertown Lexus where I was well r While driving on the Mass Pike I had a large piece of metal get lodged into my undercarriage. I took my vehicle to Watertown Lexus where I was well received by the Service Dept. who promptly addressed and resolved the problem. The large metal piece was quickly removed and the car diagnosed for any safety issues. The Service Dept.'s sensitivity and attention to detail put my mind at ease and back on the road shortly thereafter. More

Mariel B. was once again extremely competent . Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A ver Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A very professional person who is a pleasure to work with. More

Great Service Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. More

Excellent Experience As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older and I appreciated the courtesy car home and back as the work took a good bit of time. Thank you!! I tell everyone about Lexus of Watertown. More