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Lexus of Watertown - Service Center

Watertown, MA

4.7
225 Reviews

225 Reviews of Lexus of Watertown - Service Center

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November 29, 2016

All about the service department For 6 years Nick D'Agostino has looked after my 2 Lexus' as though they were his own. I have complete and total trust in Nick and what he tells me I n More

by artanis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick D'Agostino
November 29, 2016

Very efficient i am extremely satisfied with the service department of Lexus of Watertown It's very efficient and the staff is friendly and professional Thank y More

by Cdelpapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Blake
November 29, 2016

excellent This visit was what I am used to, my last visit I was not too happy with, but happy to say this was more of what I expect. More

by ATk3624718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick D'Agostino
November 29, 2016

rodent rampage We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. More

by rhs
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Maria Laskaras
November 29, 2016

Great. They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . More

by Jamma26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad tinti
November 29, 2016

EXCELLENT EXCELLENT ALL THE TIME!!! I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and More

by darcydancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim trott
November 29, 2016

Excellent Service While driving on the Mass Pike I had a large piece of metal get lodged into my undercarriage. I took my vehicle to Watertown Lexus where I was well r More

by rbg1118cbp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick D'Agostino
November 29, 2016

Mariel B. was once again extremely competent . Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A ver More

by trude kleinschmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariel B.
November 29, 2016

Great Service Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. More

by rtrial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2016

Excellent Experience As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older More

by Maggie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
My Phan
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