Lexus of Watertown - Service Center

Problem with check coming on. The dealer worked on the car, said it was fixed, but it was not. They kept it almost two weeks to fully find and fix the issue; I had a loaner car in The dealer worked on the car, said it was fixed, but it was not. They kept it almost two weeks to fully find and fix the issue; I had a loaner car in the meantime. Eventually, they kept looking and replaced a defective sensor and cleaned wires which had caused the problem. The car is running fine and the dealer helped minimize the dissatisfaction I had with the quality of my Lexus vehicle. More

I had bad experiences They installed the airbag in the passenger and right after my car started with a noise where they installed the airbag and didnt take responsability f They installed the airbag in the passenger and right after my car started with a noise where they installed the airbag and didnt take responsability for that and make me pay for that More

Multiple Issues Very professional in getting the 10K service coordinated with the technology and a recall issue. Got it all done and a sticker in record time. Very professional in getting the 10K service coordinated with the technology and a recall issue. Got it all done and a sticker in record time. More

Excellent Service and personnel I was extremely delighted the way this service facility handle their customers. I was kept informed of the process and was appraised of my vehicle sta I was extremely delighted the way this service facility handle their customers. I was kept informed of the process and was appraised of my vehicle stats and health. I was not up for any surprises and the personnel here were thorough professional. Recommend for a good service. Would check out their sales next time around. More

Courtesy Oil Change I have leased about five or six cars from this Lexus dealership in Watertown, MA, so that pretty much says it all. I have had excellent sales and serv I have leased about five or six cars from this Lexus dealership in Watertown, MA, so that pretty much says it all. I have had excellent sales and service experiences at this dealership. More

battery and charging checked. Fast. complete and informative My Phan was extremely helpful and additionally set me up with the extended warranty person . She explained everything to me and my options etc. etc. t My Phan was extremely helpful and additionally set me up with the extended warranty person . She explained everything to me and my options etc. etc. this 25 word minimum is ridiculous More

Needed new car sticker I always use This dealer for service and sales. John Barstow is my salesman and Chad Tinti is my go to guy in serviceI am always treated exceptional I always use This dealer for service and sales. John Barstow is my salesman and Chad Tinti is my go to guy in serviceI am always treated exceptionally well . More

Excellent Customer Service Customer Service., sales and Support Is the reason I continue to return to LEXUS of Watertown the stag goes out of their way to make sure my experienc Customer Service., sales and Support Is the reason I continue to return to LEXUS of Watertown the stag goes out of their way to make sure my experience is flawless making sure that any issue I might have is taken care of expeditiously, professionally and quickly More

Routine Service Routine 20,000 mile maintenance and an inspection sticker. Excellent service! Wait time was manageable with comfortable accommodations. Also, had time Routine 20,000 mile maintenance and an inspection sticker. Excellent service! Wait time was manageable with comfortable accommodations. Also, had time to view new cars in the showroom. More

Excellent service This was my first service (25K/6 months). You have an amazing dealership. Well, this survey does not fully apply. I did not deal with sales at all, al This was my first service (25K/6 months). You have an amazing dealership. Well, this survey does not fully apply. I did not deal with sales at all, although Andrew Forman had been my sales agent in May. My service was free, so no credit card was needed. The name of the service person is not on here, so nothing zi could check. More