Lexus of Watertown - Service Center

Feels like family and friends I have been using the Watertown Lexus dealership since I purchased the RX300 in 2001. Moved to Virginia and used two different dealerships down here. I have been using the Watertown Lexus dealership since I purchased the RX300 in 2001. Moved to Virginia and used two different dealerships down here. I now time my visits to Massachusetts for when I need service so I can continue to use the Watertown Lexus Dealership. They make me feel like I am a family member and a friend. Love the way I am treated at this service center! More

Service Brining in my nx200t and as usual everything is going fine with friendly service and excellent waiting area. They give you time frame if you wait and Brining in my nx200t and as usual everything is going fine with friendly service and excellent waiting area. They give you time frame if you wait and they bring back a nice clean vehicle 🚗 with a smile. Who could ask for. No one but they top that my giving you refreshments as well!!😉 More

Problem with check coming on. The dealer worked on the car, said it was fixed, but it was not. They kept it almost two weeks to fully find and fix the issue; I had a loaner car in The dealer worked on the car, said it was fixed, but it was not. They kept it almost two weeks to fully find and fix the issue; I had a loaner car in the meantime. Eventually, they kept looking and replaced a defective sensor and cleaned wires which had caused the problem. The car is running fine and the dealer helped minimize the dissatisfaction I had with the quality of my Lexus vehicle. More

I had bad experiences They installed the airbag in the passenger and right after my car started with a noise where they installed the airbag and didnt take responsability f They installed the airbag in the passenger and right after my car started with a noise where they installed the airbag and didnt take responsability for that and make me pay for that More

Multiple Issues Very professional in getting the 10K service coordinated with the technology and a recall issue. Got it all done and a sticker in record time. Very professional in getting the 10K service coordinated with the technology and a recall issue. Got it all done and a sticker in record time. More

Excellent Service and personnel I was extremely delighted the way this service facility handle their customers. I was kept informed of the process and was appraised of my vehicle sta I was extremely delighted the way this service facility handle their customers. I was kept informed of the process and was appraised of my vehicle stats and health. I was not up for any surprises and the personnel here were thorough professional. Recommend for a good service. Would check out their sales next time around. More

Courtesy Oil Change I have leased about five or six cars from this Lexus dealership in Watertown, MA, so that pretty much says it all. I have had excellent sales and serv I have leased about five or six cars from this Lexus dealership in Watertown, MA, so that pretty much says it all. I have had excellent sales and service experiences at this dealership. More

battery and charging checked. Fast. complete and informative My Phan was extremely helpful and additionally set me up with the extended warranty person . She explained everything to me and my options etc. etc. t My Phan was extremely helpful and additionally set me up with the extended warranty person . She explained everything to me and my options etc. etc. this 25 word minimum is ridiculous More

Needed new car sticker I always use This dealer for service and sales. John Barstow is my salesman and Chad Tinti is my go to guy in serviceI am always treated exceptional I always use This dealer for service and sales. John Barstow is my salesman and Chad Tinti is my go to guy in serviceI am always treated exceptionally well . More

Excellent Customer Service Customer Service., sales and Support Is the reason I continue to return to LEXUS of Watertown the stag goes out of their way to make sure my experienc Customer Service., sales and Support Is the reason I continue to return to LEXUS of Watertown the stag goes out of their way to make sure my experience is flawless making sure that any issue I might have is taken care of expeditiously, professionally and quickly More