Back

Lexus of Watertown

Watertown, MA

4.9
1,807 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
Contact Dealership

330 Arsenal St

Watertown, MA

02472

Directions

By Type

Showing 1,807 reviews

November 18, 2020

I bought Lexus UX 250h from Lexus Watertown. It was great fun. Their services and information were very clear and timely . I enjoy the UX very much. More

by Koei Kuwahara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 19, 2020 -

Lexus of Watertown responded

Reviews like this one always make us smile, Koei! It's wonderful to hear that our team made your buying experience so enjoyable and rewarding. Welcome to the Lexus of Watertown family - we wish you many happy miles in your new Lexus UX 250h!

November 18, 2020

I bought a Lexus last week from Lexus of Watertown. Highly recommend Lexus of Watertown! They made my car buying process very easy. My salesperson was Ujwal Pradhananga "Ussa" . Ussa was Very knowledge More

by C Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ussa, Patrick Blake
Nov 18, 2020 -

Lexus of Watertown responded

Congratulations on your new vehicle! It is fantastic to hear that Ussa delivered such a seamless purchase experience. We appreciate your business and are wishing you many safe and happy miles down the road! - The Lexus of Watertown team

November 12, 2020

I recently leased my fourth car through Lexus of Watertown (a Lexus NX300!), this time with William Giron as my sales rep. William was professional and courteous throughout all stages of the leasing More

by Tyler M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Giron
Nov 12, 2020 -

Lexus of Watertown responded

Tyler, thank you for the review! We are grateful that we got the opportunity to work with you here at Lexus of Watertown, and it means a lot to know that William took good care of you. Congratulations on your new Lexus NX 300! We are proud to have earned your business and hope to work with you again sometime!

November 11, 2020

Leased a 2020 UX-250H recently from Lexus at Watertown. I only had two days to look around and make a final decision on a car, but luckily Tony Viveiros was extremely helpful and efficient throughout the pr More

by mars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Nov 11, 2020 -

Lexus of Watertown responded

Thank you for stopping by to share your feedback! It's fantastic to hear that Tony helped you into a 2020 Lexus UX 250h as we strive to find the best option for guests. On behalf of all of us at Lexus of Watertown, congrats, and safe travels!

October 31, 2020

I just purchased my new Lexus RX 350 from Lexus of Watertown and couldn't be happier with the overall experience. My salesman, Tony Viveiros, was fantastic to work with as well. He was so knowledgea More

by Richard Ohliger Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Nov 02, 2020 -

Lexus of Watertown responded

Thank you, Richard, for sharing this wonderful feedback! We're thrilled to hear that Tony took such good care of you here at Lexus of Watertown. We hope that you continue to enjoy your Lexus RX 350!

October 29, 2020

Purchased my Fourth Lexus from Lexus of Watertown! Jonathan Giron handled all aspects of the sale. Could not have done a better job, Thank You More

by R.G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Giron
Oct 29, 2020 -

Lexus of Watertown responded

We can't thank you enough for your repeat business! It's great to hear that your recent purchase with Jonathan was five-star worthy. We hope that your new vehicle is treating you well.

October 27, 2020

Great all around experience working with the dealership. Leon was a great help and followed up religiously. This is my dealership of choice and I look forward to having my car serviced there. More

by CharmCityLoyal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Barnes
Oct 27, 2020 -

Lexus of Watertown responded

Thank you for your confidence in the Lexus of Watertown team! We are proud to have earned your business and happy to hear that Leon earned your five-stars. We appreciate your support and hope to work with you again down the road!

October 27, 2020

I leased a 2000 UX-250h F Sport recently from Lexus of Watertown. I was lucky to have Ujwal as my sales rep. He did an excellent job introducing the car and he was very patient showing all the details. I More

by Minj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ujwal
Oct 27, 2020 -

Lexus of Watertown responded

Congratulations on your Lexus UX 350h F Sport! We are so happy to hear that you love it. Thank you for reviewing Lexus of Watertown and mentioning Ujwal. We are grateful for your business!

October 20, 2020

This is my 2nd vehicle i have leased thru lexus of Watertown. Leon is awesome and goes the xtra mile to satisfy us! Calls after a few days to make sure i am happy and if i have any concerns: That is i More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Barnes
Oct 20, 2020 -

Lexus of Watertown responded

Sue - thank you for your continued support. At Lexus of Watertown, we strive to find the best option for guests and it is fantastic to hear that Leon consistently hits the mark. We wish you safe travels in your new vehicle!

October 19, 2020

I have been going to this dealer since 1999, 12+ cars. Lately their service has fallen on hard times. Poor communication, paperwork didn't match the service, car was completed 2 days after it was estim More

by lexus_fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taisha Daniel
Oct 26, 2020 -

Lexus of Watertown responded

We are truly grateful to have you as a longtime customer and it's hard to hear that you've been disappointed in our service recently. I'm so sorry for the issues that occurred at your recent visit. We should have been more thorough and more communicative. I would be grateful for the chance to speak with you directly, but I won't be able to find your contact information from this review. Please consider giving me a call. Thank you, Amanda Carr - Service Manager - 617-393-1000 ext 2096

...
70
...