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Lexus of Watertown

Watertown, MA

4.9
1,800 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,800 reviews

December 22, 2020

My wife and I had another great experience with John Barstow at Lexus of Watertown. This is our second purchase with John and as always we had a wonderful experience. He takes the time to answer all our More

by Karma S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barstow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Lexus of Watertown responded

Karma - A big thanks to you and your wife for trusting us with this purchase! We are delighted to hear that you had another positive experience working with John, and we especially love that you found the right car for you. Congratulations on your 2021 Lexus GX 460! All of us at Lexus of Watertown appreciate your recommendation and support. Thanks so much!

December 19, 2020

AWESOME SERVICE!I've recently purchased my 3rd Lexus AWESOME SERVICE! I've recently purchased my 3rd Lexus being a loyal customer of Lexus of Watertown. Eliane Lisboa was very professional and knowledga More

by DennisK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliane Lisboa
Dec 21, 2020 -

Lexus of Watertown responded

Thank you for the review! We couldn't be happier to hear that Eliane provided the exceptional service we pride ourselves on here at Lexus of Watertown, and we will be sure to let her know that you appreciate her help. We are grateful for your returning business, and we look forward to your next visit!

December 07, 2020

BEST EXPERIENCE I just bought a new car from Watertown BEST EXPERIENCE I just bought a new car from Watertown Lexus. I met William at the door, he was very helpful and made the entire process easy from More

by rondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William
Dec 07, 2020 -

Lexus of Watertown responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Watertown, and we will be sure to let William know that you appreciate his help. Enjoy your new car!

December 05, 2020

Tony Viveiros is a wonderful to work with. He is very knowledge and willing to go the next step to help. I learned a lot of the car from him. More

by Ethan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Dec 07, 2020 -

Lexus of Watertown responded

Ethan - Thank you so much for shopping at Lexus of Watertown! We love to hear that Tony delivered a positive experience. Enjoy your week!

December 01, 2020

Ussa ( Ujiwa) shows his great professionalism and extra care to new customers like me who never use Lexus before. His excellent knowledge and patience really help me out. I would recommend him again defini More

by Tn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ussa
Dec 02, 2020 -

Lexus of Watertown responded

It was so kind of you to share your feedback! At Lexus of Watertown, we take pride in our brand and we want guests to as well. I'm thrilled to see that Ussa was so accommodating and we're grateful to have earned your trust!

December 01, 2020

Tony Viveiros was great to work with!! He was very patient and knowledgeable about the NX 300!! I hope to work with him again for my next lease in 3 years. Jessica was awesome too!! More

by dandgdrisc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiro
Dec 02, 2020 -

Lexus of Watertown responded

Thank you for trusting Lexus of Watertown with your business. We are committed to taking excellent care of guests and it is fantastic to see that Tony and Jessica were a pleasure to work with. The Lexus NX 300 is a great vehicle and we hope that you enjoy driving it!

November 30, 2020

I worked closed with Tony Viveiros and I was very happy my overall experience. Tony was helpful in finding the exact make and model that I was looking for, and was able to provide a better price than any More

by Scott Stein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Dec 01, 2020 -

Lexus of Watertown responded

Thank you, Scott, for reviewing Lexus of Watertown. It is our goal to find the best option for guests and I am glad to hear that Tony is doing his job right. We wish you safe travels in your new ride!

November 27, 2020

We had a great car-buying experience thanks to the excellent help of Ujwal P., who was highly professional as well as personally friendly throughout the process of helping us buy our new NX300h. He wa More

by JW1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ujwal P.
Nov 30, 2020 -

Lexus of Watertown responded

Thank you for shopping at Lexus of Watertown. Ujwal is an indispensable member of our sales team and it is fantastic to hear that he walked you through the purchase of your Lexus NX 300h. We wish you safe travels!

November 24, 2020

Had a really great experience working with Tony Viveiros on a new lease. He was really fantastic throughout the process and I hope to work with him again on the next one. More

by reric.winn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Nov 24, 2020 -

Lexus of Watertown responded

It makes us happy to hear that Tony guided you through the leasing process with five-star service. Thank you for trusting Lexus of Watertown with your business! We look forward to working together in the future.

November 24, 2020

William Giron was extremely patient during my car buying process. We were not only late to our appointment, but kept William there for the remainder of the day. We got to Lexus of Watertown around 10:45AM a More

by Bastketball Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Giron
Nov 25, 2020 -

Lexus of Watertown responded

We love to hear that William guided you through the car-buying process with patient service. It's especially wonderful that you were able to find the right vehicle for you. Congratulations on your 2021 Lexus GX 450! All of us at Lexus of Watertown appreciate your business.

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