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Lexus of Watertown

Watertown, MA

4.9
1,799 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,799 reviews

May 27, 2021

Sales representative Ujwal “Ussa” Pradhananga is exceptional! He went far beyond the norm to salvage a potential deal gone bad and to reverse my first impression of Lexus of Watertown. We left smili More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ujwal Pradhananga
May 28, 2021 -

Lexus of Watertown responded

Paul, thank you for taking the time to leave us a review! We couldn't be happier to hear that Ussa provided the exceptional service we pride ourselves on at Lexus of Watertown, and we will certainly pass along your kind words. We hope to see you again sometime!

May 26, 2021

Great buying experience from start to finish. I purchased a 2017 Lexus GS 350 F Sport but not before Mike (Sales Manager) and Ed (Sales Consultant) stayed after ours (by a couple of hours at least) More

by xjandgs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Simpson (Sales Consultant) Brian Kelly (Sales Manager)
May 26, 2021 -

Lexus of Watertown responded

Thanks for trusting us with your business. Here at Lexus of Watertown, it is our goal to find the perfect vehicle for shoppers and we're glad to see that Mike and Ed are doing their jobs right. We wish you safe travels in your 2017 Lexus GS 350 F Sport!

May 26, 2021 -

xjandgs responded

Thank you. I mentioned Mike (it was actually Brian Kelly)... Brian Kelly and Ed Simpson are the ones who truly representing your dealership in exemplary fashion. Please thank them both again for me - James Chiaravelotti - / Maine

May 26, 2021 -

Lexus of Watertown responded

James, thank you for the update! We will certainly let Brian know that you appreciate his help as well!

May 19, 2021

We had a great buying experience with Lexus of Watertown. Our sales representative Ujwal(aka Ussa) is every professional and helpful. He made the whole process very smooth and effiecient. We were not able t More

by Zhongyu Shi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ujwal Pradhananga
May 19, 2021 -

Lexus of Watertown responded

Thank you for leaving all of us at Lexus of Watertown a great review! Ujwal is exactly as you described. He is passionate about making sure our customers go home in a car that they are fully confident in. We are thrilled he welcomed you into our dealership and was able to assist you so well. We hope to see you next time. Have a great day and enjoy the ride!

May 11, 2021

I just purchased my second car from Lexus of Watertown. The process was easy and streamlined. Ussa was a great salesperson. He was friendly, helpful and knowledgeable, and patiently answered all my ques More

by rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
May 11, 2021 -

Lexus of Watertown responded

Rose, thank you for taking the time to leave us a review! We are proud that we earned your returning business here at Lexus of Watertown, and we will certainly let Ussa know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

May 09, 2021

Amazing services! It was a overall great experience to purchase my second vehicle at the Lexus of Watertown. Byron Kamande is so patient to answering all of our question and give advise of what type of ca More

by 635xubin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Kamande
May 10, 2021 -

Lexus of Watertown responded

We are delighted to have you as a returning customer! Thank you for your confidence in Byron and the Lexus of Watertown team. Enjoy the ride in your new car!

May 08, 2021

I had a terrific car buying experience with Ussa. All the staff were friendly, helpful, knowledgeable and no high pressure! Ussa was so patient and spent lots of time showing me how to use all the features a More

by penny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
May 10, 2021 -

Lexus of Watertown responded

Hi Penny - Congratulations on your new car! It is gratifying to hear that Ussa took such great care of you and made you a happy customer. Thank you for trusting Lexus of Watertown with your business!

May 07, 2021

As I am an hour and half away from Watertown I completed 90% of the transaction over email. Great dealer to deal with, seamless, effortless and enjoyable. Being the largest Lexus dealer in New England the More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Barnes
May 07, 2021 -

Lexus of Watertown responded

Bill - We are grateful to have your business. All of us at Lexus of Watertown are happy to hear we were able to help find a car right for you. Thanks for taking the time to leave us a review! We hope to work with you again in the future. Safe travels and enjoy your new ride!

May 06, 2021

Just bought my 3 rd Lexus car from Lexus of Watertown . Byron is very efficient, friendly always with a smile behind his mask. A pleasure to work with More

by mbshems
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Kamande
May 06, 2021 -

Lexus of Watertown responded

This review made our day! We're grateful to have earned your repeat business and we're thrilled that Byron has consistently delivered warm and friendly service. That's our goal! Enjoy the new ride and we hope to see you at Lexus of Watertown again soon!

May 06, 2021 -

Lexus of Watertown responded

This review made our day! We're grateful to have earned your repeat business and we're thrilled that Byron has consistently delivered warm and friendly service. That's our goal! Enjoy the new ride and we hope to see you at Lexus of Watertown again soon!

May 06, 2021

Ussa was the best. He stuck with me even as I test drove may other makes and models And when I came back to pull the trigger he helped close the deal. More

by Donald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ussa
May 06, 2021 -

Lexus of Watertown responded

Hi Donald - Thank you for taking the time to review us and shout out Ussa! We are proud to have earned your support and happy to hear that you found the right vehicle. Congratulations on your purchase, and we hope to see you back at Lexus of Watertown!

May 05, 2021

Lexus of Watertown provides the ultimate car buying process. Ussa my salesperson is professional and highly dedicated to customer's need. He is so accomadating at all levels. More

by Stackm3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ussa
May 05, 2021 -

Lexus of Watertown responded

Thank you for your business and your confidence in Ussa! We are grateful to have you as a Lexus of Watertown customer and we appreciate you taking the time to share your review. Safe travels ahead!

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