Lexus of Watertown

We always have a great experience at Lexus of Watertown. They treat their customers like royalty and our recent experience in purchasing a new RX 450 was no exception. Ussa (Ujwal Pradhananga) allowed us They treat their customers like royalty and our recent experience in purchasing a new RX 450 was no exception. Ussa (Ujwal Pradhananga) allowed us to take all the time we needed to think about buying this new vehicle with no pressure whatsoever. He found us the car we wanted in the time desired. We had some special accommodations and he graciously met every one of them. To me, there is no second choice - Lexus of Watertown is THE Boston area dealer from whom you should buy your vehicle and be sure to ask for Ussa. More

Lexus Watertown is an experience with a dealership that will set it apart from all others. They are fair, honest and truly concerned with your overall experience. No games, just honest vehicle sales of a will set it apart from all others. They are fair, honest and truly concerned with your overall experience. No games, just honest vehicle sales of a high quality car. As a product specialist, Ussa is like no other. He was truly concerned and engaged to ensure that I drove my vehicle with full understanding of all of the many technologies. Alex in financing was refreshingly candid, focused on finalizing financing rather than pressuring for add on costs. If you're shopping for a Lexus, skip the rest and go straight to Lexus Watertown. When buying a car, it is much more than the vehicle that you drive off with and more about establishing a long term relationship with the dealer. I look forward to working with Lexus Watertown for the life that I own my new vehicle. More

What a terrific team, after a disappointing experience at another dealership went to Lexus of Watertown late Saturday afternoon looking for a car. I was greeted by Walid Saad who was courteous, professional, another dealership went to Lexus of Watertown late Saturday afternoon looking for a car. I was greeted by Walid Saad who was courteous, professional, and attentive to my inquiries. Ultimately became my sales rep. He answered every question, was very patient and responsive, described in detail the new features of the Lexus IS350 and let’s not forget his sense of humor made me forget the previous experience. Thanks Walid! I briefly met John the manager, it was clear he was knowledgeable and very professional. My last stop was Alex's office, the financial manager. I could listen to him for hours and would make an awesome teacher. He described step by step the financial aspect and much more finding the best deal for my pocket. While waiting, I accidentally spilled a can of juice on the floor, even the maintenance staff (did not get his name) was diligent and super courteous. The showroom is spotless. By the time I left the dealership to my surprise it was well past closing time. At no time I felt rushed or pushed. The car buying process went flawless. Goodbye IS250, hello IS350 love the car, 5-star rating for dependability. Together with the buying experience made it that much more worth it. Highly recommend the Watertown Lexus team, I know where I’m going for my future car purchases. Thank you Lexus of Watertown!! More

I have a great experience at Lexus of Watertown, Ussa and Alex are the best , they are very honest and I was really happy with my new car RX350. The had done a fantastic job selling me the car and the proce Alex are the best , they are very honest and I was really happy with my new car RX350. The had done a fantastic job selling me the car and the process was very simple. THANK YOU !! More

ussa was great to work with, i got my nice car rx350 for a fair price.ussa was attentive and followed up on some questions I had after the sale for a fair price.ussa was attentive and followed up on some questions I had after the sale More

I recently bought a Lexus RX 350 with the luxury package. When I went in met with the sales agent Sussa. He was absolutely fantastic. He went over all the details and there was no pressure to buy. After I ma When I went in met with the sales agent Sussa. He was absolutely fantastic. He went over all the details and there was no pressure to buy. After I made the decision to purchase the vehicle the entire process was incredibly smooth. After the purchase Sussa personally ensured the registration as well as glass coat was taken care of. Since then he has answered all the questions I have. I have another Lexus we bought some years back for my wife. This is a really special dealership and what makes it truly special is how responsive they are and their commitment to customer service More

Ussa was really helpful and friendly. This is my first new car and I am more than satisfied. Highly recommend you to find Ussa. good new car and I am more than satisfied. Highly recommend you to find Ussa. good More

I recently purchased a new 2021 Lexus ES350 and the car is awesome. Ussa Pradhananga was my sales agent, and he was fantastic throughout the whole process. He was very professional (well spoken, dressed we is awesome. Ussa Pradhananga was my sales agent, and he was fantastic throughout the whole process. He was very professional (well spoken, dressed well), had a sense of humor, and took more time than I expected showing me all the amazing features of the car. Ussa is extremely knowledgeable and not the pushy sales type. Vin runs a great operation there! More

I bought my new IS 350 and I had a great service with Ujwal Pradhananga (Ussa) at Lexus Watertown. I am crazy about my new car, I just love it!! It's our second experience with this dearlership and they' Ujwal Pradhananga (Ussa) at Lexus Watertown. I am crazy about my new car, I just love it!! It's our second experience with this dearlership and they're the best! More

Great serviceTony was very helpful Profesional, quick, Great service Tony was very helpful Profesional, quick, knowledgeable Showed what I was looking for, patiently explained all features of the car Great service Tony was very helpful Profesional, quick, knowledgeable Showed what I was looking for, patiently explained all features of the car Very friendly , great experience More