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Lexus of Watertown

Watertown, MA

4.9
1,794 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,794 reviews

June 20, 2023

My fiancé and I recently had the pleasure of working with Kevin Silva at Lexus of Watertown and I cannot recommend him enough. It was our first new car purchase and he was so patient, knowledgeable, and pers More

by jillian080
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
Jun 20, 2023 -

Lexus of Watertown responded

Jillian, thank you so much for your kind words about Kevin at Lexus of Watertown! We're delighted to hear that he made your first new car purchase such a positive and enjoyable experience. We appreciate you taking the time to share your feedback, and we hope you're loving your new car!

June 20, 2023

Would like to thanks to Kevin Silva For my new car. You're the best More

by maradafennelly
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
Jun 21, 2023 -

Lexus of Watertown responded

Thanks for the shoutout! Kevin will be delighted to hear he made your car-buying experience top-notch. The team at Lexus of Watertown hopes to work with you again in the future. Enjoy the ride!

June 19, 2023

Lousy, lack of honesty is the issue. Questions were asked and they felt the need to lie in order to try to make a sale. Never will we ever purchase a vehicle or have are cars serviced by More

by susancpa
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
John Barstow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Lexus of Watertown responded

I'd like to extend my sincere apologies for any frustration that took place during this experience. This isn't the level of service we aim to provide, and I regret that we missed the mark. If you're open to discussing this feedback further, please consider contacting me directly when time permits. Thank you, Angela Kulbok - Sales & Service BDC Director - 617-393-1222

June 15, 2023

Herb Kunins treated me really well. He was communicative and not pushy at all which I appreciated. He helped speed up the process and helped me get a car I am very happy with. Highly re More

by Smith.c.dylansmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herb Kunins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Lexus of Watertown responded

Thank you for the review! We are so glad to hear that Herb delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Watertown!

June 15, 2023

Mu husband and I had the pleasure of working with Tony Viveiros when buying our new Lexus RX F Sport 500h. He brought our new car up to our town hall in NH which made everything so easy for us. He was so More

by sunapee2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Lexus of Watertown responded

Thank you for the great review! We're so glad that Tony could make your car-buying experience smooth and convenient. Enjoy your new Lexus RX 500h F Sport and all its amazing features! Drive safely, and we hope to see you again in the future. - The Lexus of Watertown Team

June 05, 2023

Herb Kunnis took great care of us. He was honest, friendly and we felt that he had our best interests at heart. Five stars all around! More

by Katie.b.willoughby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herb Kunnis
Jun 05, 2023 -

Lexus of Watertown responded

Katie, thank you for the review! We appreciate the kind feedback about Herb and hope to see you back again at Lexus of Watertown. Safe travels!

June 04, 2023

I had the pleasure of working with Tony Viveiros at Lexus of Watertown. My husband and I visited other Lexus dealerships prior and none of them gave us the type of service we received from Tony. He made the More

by Ashley T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Lexus of Watertown responded

Ashley, we're so glad to hear that Tony provided you and your husband with a seamless and stress-free car-buying experience! We pride ourselves on providing exceptional customer service and we will be sure to pass on your appreciation. Safe travels in your new vehicle, and we hope to see you again at Lexus of Watertown!

June 04, 2023

The quickest possible buying experience ever! Thank you on the purchase of our very 1st Lexus! More

by Sombath Sun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Lexus of Watertown responded

Thank you for the review! We appreciate your business and hope to see you again at Lexus of Watertown. Safe travels!

June 03, 2023

They were straightforward and easy to work with. I would shop here again in the future. More

by Bck226
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Jun 05, 2023 -

Lexus of Watertown responded

Thanks for sharing this feedback with the Lexus of Watertown team! We look forward to working with you again in the future!

May 31, 2023

I recently had the pleasure of visiting Lexus Watertown, and I must say that my experience surpassed all expectations. From the moment I stepped into the showroom to the moment I drove away in my new Lexus, More

by qinghao
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gugino
Jun 01, 2023 -

Lexus of Watertown responded

We strive to deliver professional and accommodating service, and we're thrilled to hear that this was reflected in your time working with us. Thank you for choosing Lexus of Watertown for your purchase and for taking the time to leave a review. We are wishing you many safe and happy miles down the road!

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