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Lexus of Watertown
Watertown, MA
1,793 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,793 reviews
September 08, 2023
Kevin was amazing Helpful and very fun to work with. Ask for Kevin when you arrive and we brought him some noodles. His awesome!! We love KEVIN!!! Ask for Kevin when you arrive and we brought him some noodles. His awesome!! We love KEVIN!!! More
by chuon_simhai
Employees Worked With
August 31, 2023
I recently purchased a Lexus GX 460 from Kevin, and I couldn’t be happier with the experience. Kevin went above and beyond to assist me in connecting with the insurance agency, ensuring that everything w couldn’t be happier with the experience. Kevin went above and beyond to assist me in connecting with the insurance agency, ensuring that everything went smoothly. He’s not just a salesperson; he felt more like a friend, guiding and helping us every step of the way. His dedication and genuine care truly set him apart. I highly recommend Kevin to anyone in search of not only a great vehicle but also a trustworthy and supportive partner in the process. Five stars all the way! More
by 409409aa
Employees Worked With
August 28, 2023
Kevin provided amazing service. He was super nice and kind and take care/reassured us on any concerns we had and went the next mile for us. We appreciate kevin so much. He was super nice and kind and take care/reassured us on any concerns we had and went the next mile for us. We appreciate kevin so much. More
by kaysha412
Employees Worked With
August 28, 2023
Reyna was the absolute best! Very seemless transaction and she was dedicated you our satisfaction 100% Very seemless transaction and she was dedicated you our satisfaction 100% More
by Goldenfab1
Employees Worked With
August 27, 2023
Ussa out sales person was amazing during the sale as well as after the sale. He went above and beyond when I couldn’t figure out some of the technology. He was patient, worked with me for over 30 minutes. Ne as after the sale. He went above and beyond when I couldn’t figure out some of the technology. He was patient, worked with me for over 30 minutes. Never got frustrated, and treated me with respect. More
by dwarwick888
August 24, 2023
Courteous and knowledgeable. .and patient staff. We enjoyed our time in the beautiful showroom. Worth the ride from the North Shore. Great explanation of the new technology. .and patient staff. We enjoyed our time in the beautiful showroom. Worth the ride from the North Shore. Great explanation of the new technology. More
by pj
Employees Worked With
August 18, 2023
Great place to buy a car. . my service was great, but the only thing I didn’t like was They stare like you can't buy a car, I think because of the way we dressed, I fell uncomf . my service was great, but the only thing I didn’t like was They stare like you can't buy a car, I think because of the way we dressed, I fell uncomfortable they have to be careful how to judge the person… thanks!! More
by Anthony brioso
Employees Worked With
August 17, 2023
Friendly Staff. Made it easy for me to buy my car and took away the hassle from paperwork. Made it easy for me to buy my car and took away the hassle from paperwork. More
by Alex
Employees Worked With
August 17, 2023
Herb was terrific. He knew what we wanted to buy and didn’t try to increase our purchase. This is the 4th Lexus we have bought from Watertown and have been totally sat He knew what we wanted to buy and didn’t try to increase our purchase. This is the 4th Lexus we have bought from Watertown and have been totally satisfied with every step of the process. Herb treated us as if we were family and made sure that all went smoothly. We couldn’t be more pleased with Lexus and Herb. He made the process so easy and made sure we were set with all the new “bells and whistles” before we left. I would recommend him to everyone that’s interested in a Lexus. We thank him for his time and making sure all was complete before we left the dealership. KUDOS to Herb More
by lindy
August 16, 2023
We worked with Ussa and he was amazing. He was knowledgeable, patient, respectful, and soft-spoken. There were none of the “airs“ that I was worried about walking into a luxury car dealersh He was knowledgeable, patient, respectful, and soft-spoken. There were none of the “airs“ that I was worried about walking into a luxury car dealership. From test driving through the purchasing and pick up process, as well dealing with my trade-in, this was a top-notch experience. More
by leilarip
Employees Worked With
