Lexus of Watertown

A little surprised to read some of the subpar reviews about this dealer. Can't dismiss other experiences, ours was actually pretty good. This was our first luxury vehicle. Previously owned Accords and about this dealer. Can't dismiss other experiences, ours was actually pretty good. This was our first luxury vehicle. Previously owned Accords and Camrys. Not sure we could stomach the extra $$$ for a Lexus, but we went to check it out anyways. We did all our research online, knew the Edmunds invoice price, TMV, incentives, etc. It would be a stretch, but we wanted to see how close to our target price we could get...and based on our phone conversations with other dealers and what we've read on different forums, our number was very low. Ed and Tom sold us the car. Ed was patient with us as we considered three different vehicles over three separate visits. No pressure; no annoying phone calls in between visits. Tom worked with us during the negotiations. We were pretty upfront about our budget and asked how close he could come. Did the whole back and forth, "I can't be believe I'm doing this" bit to try to push our number up. You can't fault the guy. It's his job to make as much as he can. We didn't have to buy a car and weren't wedded to the Lexus so were prepared to go home to consider our options further. But in the end, Tom and Ed gave us phenomenal value on our old Camry (1997) and brought the price down to the figure we needed. Ed closed the deal and delivered the vehicle with panache, even returning our old plates for us. Overall, this was a great sales experience. The salesmanship was expected, but with Tom and Ed, we did not experience the lies and dishonesty others did. Did not rate "Customer Service" and "Quality of Work." While Tom and Ed's "service" was excellent, we reserve these categories for a future review of the Service department. More

An absolutely disgusting experience with this dealership. It has been nearly 8 years since I bought a car but I tried to keep an open mind going into my purchase. I approached them via the internet. To ma It has been nearly 8 years since I bought a car but I tried to keep an open mind going into my purchase. I approached them via the internet. To make a long story short, the internet sales person, Emma, asked me to come in for a second time to discuss pricing with Kip, the sales person. Emma had quoted me pricing over the phone that was very much in line with my price range. We actually spoke about a specific vehicle. When I came back in that second time, I was introduce to Kip. When I mentioned that Emma told me that he would be "able to work with me", he said, "I don't know what Emma was talking about. I'll sell you the car for this ($5,000 more than Emma had quoted over the phone). Ofcourse, he couldn't look me in the eye as he perused other car listings, eventually presenting me with a super high mileage car "within my price range." He did find it in his power to look me in the eye and say, "what makes you think you can get this car for what YOU say Emma quoted? I don't care what the economy is like." I just walked out. In the end, Emma did her job: get me back in there at all costs. Kip, unfortunately, couldn't close me. Stay away from these guys. Even the lot (despite the Lexus name) feels like a shady used car dealership. More

I chose this dealership because of convinient location. I I chose this dealership because of convinient location. I was looking for ES 09. I wasn't dissapointed, sales guys worked really hard to help me. I w I chose this dealership because of convinient location. I was looking for ES 09. I wasn't dissapointed, sales guys worked really hard to help me. I was a real pain in neck ( it took me an hour to make a choice) but they was really patient. I would say that my overall experience was A-. More

Perfect customer service and friendly sales clerks. It Perfect customer service and friendly sales clerks. It was hard to make final decision but sales person was patient. I didn't feel any pressure and Perfect customer service and friendly sales clerks. It was hard to make final decision but sales person was patient. I didn't feel any pressure and they let me to take 4 test drives on 3 different vehicles. When I came on scheduled time to pick my car they told me that I have to wait because some paper work wasn't done. I was just little frustrated. Anyway, my overall experience was B+. I would defiantly recommend Lexus dealership in Watertown. More

I have purchased five Lexus from Lexus of Watertown. Tom Majeski is the sales manager. Were more people throughout the industry like Tom, my sense is the industry would be in far better shape than it is. Ov Majeski is the sales manager. Were more people throughout the industry like Tom, my sense is the industry would be in far better shape than it is. Over the course of what must be some fifteen years, Tom has always been the same: prepared, informed, pro-active, fair, a pleasure to deal with, and above and beyond everything a man of high ethics and principles who can be counted on. The wonderful attributes of Lexus are well documented. It is time to go on the record and document Tom Majeski's attributes as well. More

Sales department: I didn't feel any pressure, there was Sales department: I didn't feel any pressure, there was some price issue but it was solved after manager approved additional discount. Price: Ave Sales department: I didn't feel any pressure, there was some price issue but it was solved after manager approved additional discount. Price: Average price. I bet you can find better deal if you travel far from Boston. Customer service: Again, I didn't feel pressure. Sales person explained all financing opportunities. Quality of work: It took time to evaluate my trade-in. Dealership itself: Huge showroom and convinient location. I saw at least 7-8 vehicles before I made my choice. More

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The salesperson who greeted me was pleasant and highly professional. I wish I could remember his name, because I liked him. However, when we got into pricing discussions, the manager on duty entered the professional. I wish I could remember his name, because I liked him. However, when we got into pricing discussions, the manager on duty entered the picture, and it went downhill from there. His first name was Tony. I could hear him coming around the corner of the cubicle where I was sitting asking the salesperson "where is he?" in a somewhat abrupt tone. It was a subtle, but telling, signal of his approach to business. I felt like a I was in a Toyota dealership, not a Lexus showroom. [I don't mean to criticize Toyota as a brand, but let's face it, many Toyota dealerships are high-volume, high-pressure environments.] Tony was rough around the edges and borderline rude in his comments about my trade-in vehicle. I wondered if I had come across rudely myself, but I honestly don't think I was the slightest bit abrasive or confrontational. I wanted (or thought I wanted) a Lexus, but the experience left me wondering. Against my better judgement, I left a $1,000 deposit on a new 2009 ES 350, but when I arrived home later that day to compare my trade value to current KBB values, I realized they "recovered" money on the discounted price of the new car by low-balling me on my trade. it was only a few hundred dollars, but it was starting to feel all wrong. I called that night to cancel the sale, and it took two days for them to process a credit to my credit card. I probably could have re-negotiated the price a bit more, but at that point, I had a bad feeling about the post-sale customer experience, so I walked away. I ultimately (just) bought a 2009 BMW 535i, not because of this dealerhsip, but because I guess my heart was with BMW. Lexus is still a fine brand. Nevertheless, I have a low opinion of Lexus of Watertown primarly due to the manager on duty. More

Went in for a used Mini - no one there knew anything about the car. They played the salesman game and I told them the price I would pay. Back and forth for ages, and then the sales manager Tom comes o about the car. They played the salesman game and I told them the price I would pay. Back and forth for ages, and then the sales manager Tom comes out. He tells us that since this is an 05 car and the other one we were considering at another dealer was an 04, we were completely illogical to even consider the older one. He hammered this point home for a good 45 minutes, about how the car is worth thousands more because it is a year newer than the 04. Finally they agreed to our price and we go into the business manager to sign things. The business manager told us the car was an 02! No one mentioned that at all, thanks very much (they didn't bother to check the year etc or give us details of the car, other than what we asked about). We told him we were OK with that price if it was an 05, NOT an 02. The sales manager Tom was called in again, and we used his logic on him - saying that since it's so much older than what we thought, the price should go down thousands. He said no way, and smirked at us an sauntered out. Needless to say we canceled the deal, the original sales man Phillipe was at least nice and looked sorry that his impossibly rude sales manager ruined the deal for him. We would have negotiated a lower price based on the lie because we liked the car, but as the sales manager's ego was bruised he obviously wasn't going to admit defeat. Too bad. Avoid this place as they don't bother learning about the car before they make rather aggressive sales pitches based on inaccurate info. More

This dealership is dishonest. If enough people boycott them, hopefully they'll go out of business. We were shown numerous "new" cars with scratches in them, etc. and lied to about their condition. In th them, hopefully they'll go out of business. We were shown numerous "new" cars with scratches in them, etc. and lied to about their condition. In the Boston area, you have a choice, so choose another dealer. More