Lexus of Watertown

This is my 2nd lease car from Lexus of Watertown. I am very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I conta very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I contacted the dealership and they told me not to worry and that they will replace the tire for me right away. They have always been very sincere, professional and helpful with all the questions I had with the car. I had the roadside assistant replace the temporary tire for me and went to Lexus of Watertown to get my regular size tire replaced. I was greeted by Eric and another guy at the service area. Both were super nice. Cindy was the service person I was assigned to. She was very nice and professional. She explained to me what would be done to my tire with the diagnostics. I waited in the waiting area for about 40 mins. During that time I had a nice cup of coffee and pastries. By the time I was done, Cindy came to the room to tell me what they did with the tire and that my car was all set. She shook my hand to thank me for the business. I got my car back and it was nicely washed, vacuumed, and the tire was repaired. The service, friendliness, and professionalism were seemless. I'm always glad to brag about my Lexus dealership in Watertown to my friends who drive other brand cars. They definitely envy my dealership experiences. This type of service is rare and this is the reason why I continued my 2nd lease with Lexus of Watertown. My previous dealership with Acura didn't come close to my exceptional experience at Lexus. Thank you Lexus for making me feel like an important customer! More

My satisfaction with Lexus Of Watertown is the result of working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduli working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduling service. More importantly, she is knowledgeable about the repairs being performed, and I trust her answers as to what work needs to be done. Maria always maintains a plesant and professional attitude in her work. More

I live in NH however I travel to Lexus of Watertown in Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I find Lexus provide a extraordinary product and the services they provide is outstanding. Maria listen to the problem, keep me up to date of the findings and cost for me to make appropriate decision, as well as, time I could pick up the car. The loaner car Lexus provided was a new hybrid. She walked me to the car and educated on the procedures of shifting, starting etc to ensure I was comfortable. Bottom line they treat each person with top quality customer service. Because of this I will continue to buy Lexus automobiles and recommend them to my friends. More

Maria Laskaris, my service rep was able to give me a quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well and are very attentive. Highly recommend them to anyone . More

In every organization there are a few special individuals who because of their professionalism and consistently outstanding performance become well know. Andrew Forman is one of these individuals. From the who because of their professionalism and consistently outstanding performance become well know. Andrew Forman is one of these individuals. From the first time my wife and I met Mr Forman he never failed to totally impress us with his job expertise, enthusiasm, attitude, motivation and dedication to accomplishing the tasks at hand in a first-class fashion. That was to make us feel comfortable and provide us with the expertise we needed in making a decision on what car we should purchase. Mr Forman was the reason why we purchased our vehicle at Lexus of Watertown. He is a true professional. More

We just bought our first Lexus and the level of service and friendliness was outstanding. I highly recommend this dealership and will absolutely return in 4-5 years to trade in for a new one! Highly reco and friendliness was outstanding. I highly recommend this dealership and will absolutely return in 4-5 years to trade in for a new one! Highly recommend Adam Skolnick - he's the General Sales Manager - you won't find anyone better than Adam. More

I drove all the way up from the south shore to see Adam at Lexus of Watertown. I got the car of my dreams at a great price and the service was outstanding. They are extremely accomidating and friendly - my at Lexus of Watertown. I got the car of my dreams at a great price and the service was outstanding. They are extremely accomidating and friendly - my car was ready and spotless when I picked it up and when I brought it back for a sticker 5 days later, they cleaned it again for me. You can beat service like this and I would recommend this dealership to everyone! Go see Adam or Paul! More

Being 66 years old I've dealt with many new & used car dealerships and some were not the best relationships. However my dealings at Lexus of Watertown was one of the BEST car buying experience I've eve dealerships and some were not the best relationships. However my dealings at Lexus of Watertown was one of the BEST car buying experience I've ever had. But buying the RX-450h only strengthened by belief that THEY were the Best of the BEST. Their follow-up after the sale, courtesy, and attention to detail, makes dealing with them a true pleasure. Small details like Adam Skolnick coming over to say hello when I was in for service, an moreover his remembering my name and that of my wife, takes on a more important personal touch that far too many dealerships lack. I was extremely satisfied with the price I paid but price alone, does not make a good dealership. It's all the little things they do that are not required, but are done with the customer in mind, that makes Lexus of Watertown a great choice for my wife and me. I could have purchased from a Lexus dealership located many miles closer to me but I didn't get that same warm fuzzy feeling when I went there, that I got in Watertown. More

After checking out other brand, i know the is250 is what I want. Did my research online. Send e-mail to 3 dealership. Tenju was the first guy to answer my e-mail. He gave me information on the car I want I want. Did my research online. Send e-mail to 3 dealership. Tenju was the first guy to answer my e-mail. He gave me information on the car I want and an outstanding price. Went to Watertown, met with tenju and Jimmy. Two hours later,I am driving home in my new car. It was easy and fun. Will send all my friends there More

This is the first time I have ever bought the same vehicle twice. I am sure this took place only because of Lexus of Watertown and Mike Espey. It is not often you can get out of a lease early and get vehicle twice. I am sure this took place only because of Lexus of Watertown and Mike Espey. It is not often you can get out of a lease early and get into a 3 model year newer car without a lot of hassle and cost. The dealership worked with me to get a great result. I am extremely happy with my new 2010 GS350, the price and the sales process. More