Lexus of Watertown

I purchased a new Lexus ES350 in August 2009 and found the process completely hassle free. There were no high pressure sales tactics or making me wait while the sales person "checked with his manager". the process completely hassle free. There were no high pressure sales tactics or making me wait while the sales person "checked with his manager". After discussing the differences between the various models and options available, I simply chose the car I wanted and in a matter of 10 minutes agreed on a price for the car and a trade in price for my car. The next day dropped off my old car, picked up the new car and drove away. I have begun scheduled maintenance and found that process equally painless. I would recommend Lexus of Watertown and Phillipe Chantial in particular. More

This dealership provides excellent service. Chad Tinti is by far the most professional, friendly, focused, and efficient service rep that I have ever seen. I can always count on him to go the extra mile t is by far the most professional, friendly, focused, and efficient service rep that I have ever seen. I can always count on him to go the extra mile to solve a problem. He also stands behind any work that has been done. Chad makes sure that I leave the dealership with my car fixed properly and with a clear understanding of what has been done and why. He calls promptly with any questions when my car is in for service and has my car ready for me when I arrive to pick it up. It is always a great experience when I bring my car into this dealership because of him. More

I inquired through their website about a vehicle as I did with other Lexus dealers in the region. They were the first to get back to me. Another dealer offered me what I though was a better deal until I we with other Lexus dealers in the region. They were the first to get back to me. Another dealer offered me what I though was a better deal until I went there and realized they were not being truthful. Emma was up front with what they could offer me and when I came in and worked with Bert there were no surprises and everything was handled professionally. While the car purchasing process is not my favorite thing to go through; they made it extremely comfortable. More

Chad Tinti has been our "go-to" person at Watertown Lexus for many years now, and we hope he plans on staying there. Chad is always ready with a personable smile. He makes sure he understands what we are bri for many years now, and we hope he plans on staying there. Chad is always ready with a personable smile. He makes sure he understands what we are bringing the vehicle in for, makes sure he gets us an RX to use if we have to leave the vehicle, and follows up on all questions and concerns we have. My husband and I truly enjoy the short time we spend together with Chad. We have been coming to the Watertown Lexus dealership since we bought the RX 300 in March of 2001. We have returned to Watertown Lexus for almost all of our service. I tried the one in Norwood but returned to Watertown because of the way I am treated. I feel like a million bucks when I go in there! All of the staff there really go out of their way to make a customer feel welcome. As far as pricing goes, well, it is a Lexus, and they do run well for a very long time. Quality of work has been fine, and when there has been a problem, Chad makes sure it gets resolved completely, correctly, and always to our complete satisfaction. I would definitely recommend Watertown Lexus - and specifically I would HIGHLY recommend Chad Tinti! Nance and John Foreman More

I love my car and I love my service person Chad Tinti- he is responsive, he has great follow-up, goes way beyond what I would consider to be good service. His service is dazzling and he is the #1 reason that is responsive, he has great follow-up, goes way beyond what I would consider to be good service. His service is dazzling and he is the #1 reason that I get my car serviced at Lexus 9of Watertown. More

I am always very pleased with the wonderful service that I receive at the Lexus dealership of Watertown. Chad Tinti does his job exceptionally well, he always takes care of the problem no matter what. I r I receive at the Lexus dealership of Watertown. Chad Tinti does his job exceptionally well, he always takes care of the problem no matter what. I receive excellent service, and never leave with a problem. More

I recently purchased a new car from Watertown Lexus for the first time and was blown away by the level of personal attention I received-- the people I worked with were extremly friendly but not pushy, answ the first time and was blown away by the level of personal attention I received-- the people I worked with were extremly friendly but not pushy, answered all of my questions and really went out of their way to make me feel like my business was valued. I would highly recommend this dealer to anyone in the market for a new car. More

The service here is superior. I feel like a VIP everytime I take my car in. Prices are comparable and reasonable. I woudn't take my car anywhere else for service. I trust them which means a lot in car servic I take my car in. Prices are comparable and reasonable. I woudn't take my car anywhere else for service. I trust them which means a lot in car service. I have shopped the service I need for my car to other providers and always take it back to Lexus of Watertown. More

Leased two IS250 AWDs with nav from this dealership. Had planned to buy from the dealership in Sharon, MA which is located just a few minutes away. But we felt they pulled an "old school" sales technique on planned to buy from the dealership in Sharon, MA which is located just a few minutes away. But we felt they pulled an "old school" sales technique on us, prompting us to look elsewhere. At Lexus of Watertown we started the process through the Internet with Emma and Bert, who got my attention immediately with their first price quote. Tony sweetened the deal and the rest of the transaction couldn't have gone better. Alex handled the paperwork efficiently and Harold spent time ensuring a smooth delivery. If you want a great price, honesty and no games, I highly recommend Lexus of Watertown. More

My Wife and I went to the Watertown Lexus for the first time and was very surprised at the care all the personel we talked to were so friendly, there was no pressure to buy, everthing was explained very c time and was very surprised at the care all the personel we talked to were so friendly, there was no pressure to buy, everthing was explained very carefully to us about the car and all options,We feel that we got a good deal and a great car,since the purchase we brought the car for service,great attention to our requests,and corrected all of our concerns, since this time our saleman called and asked if we were satisfied and could he do anything for us.i will not buy any car unless it was at Watertown Lexus dealership my wife and I could not be happier with our purchase. Richard S. Herman 13 Wheelhouse Lane Mashpee, Mass. More