Lexus of Watertown

I purchased a new Lexus IS 250 from Lexus of Watertown. The entire process from beginning to end was "hassle free". Adam Skolnick, General Sales Manager, thoroughly explained the IS 250 features as well a The entire process from beginning to end was "hassle free". Adam Skolnick, General Sales Manager, thoroughly explained the IS 250 features as well as available options, and answered all my questions. Adam was very helpful, courteous and professional; a pleasure to do business with. The financial part of my transaction was handled by Alex Abutaleb, Business Manager. Alex had all the paperwork in order and completed efficiently and quickly. He explained the different payment options I could use. I contacted Chuck Shaw, Service Consultant, to set up an appointment for an oil change. Chuck went out of his way to accommodate my schedule. He offered transportation if I wanted it. The work was completed when promised; and my vehicle had even been washed. The waiting area is very comfortable and customer oriented. I will definitely continue to do business with Lexus of Watertown. I have recommended Lexus of Watertown to several people and will continue to do so. The salesmen and service employees go above and beyond to assure complete customer satisfaction. More

First, let me start by saying how wonderful, caring, honest, and professional Lexus of Watertown is. I have had many dealings with Adam Skolnick and he has proven time and time again his loyalty towards honest, and professional Lexus of Watertown is. I have had many dealings with Adam Skolnick and he has proven time and time again his loyalty towards me and of course his customer base. Adam knows all there is to know about each and every vehicle. His knowledge base is incredible. HIs sales staff are all wonderful. When you walk in to the showroom, everyone greets you with a hello or/and a smile. You feel important and feel good at this facility. Adam is a very honest man. No gimmicks. In regards to the service department, they too are terrific. No hassels. When you come in for service, it is told that your issue will be taken care of and when returned, the car is always washed and looks brand new again. I could go on and on but no need. Lexus of Watertown is the right dealership for anyone. Your experience there will be over the top. More

Mr. Schloss was very helpful and very patient. He did not want us to leave the dealership until we were satisfied! He knew the car inside out and showed us everything bit by bit-very knowledgeable. He also c want us to leave the dealership until we were satisfied! He knew the car inside out and showed us everything bit by bit-very knowledgeable. He also called to check up on us and the car after the purchase and vehicle delivery to make sure we did/did not have any questions or comments. Overall, Mr. Schloss was great to work with. definitely will recommend to others for purchase..thank you. More

Excellent service. We have been going there for years to purchase vehicles and have them serviced. Maria is a pleasure to deal with. She estimates ahead of time what the cost will be, and when our car will purchase vehicles and have them serviced. Maria is a pleasure to deal with. She estimates ahead of time what the cost will be, and when our car will be ready. If there are any changes once our car is in she calls right away to tell us of the change and ask whether we approve of it. The sales staff is also a pleasure to deal with. More

I bought a 2010 Lexus LX 570 and I had a wonderful experience with the dealership and Jimmy. They have top notch service and the vehicles are premium quality not to be beat. I am thrilled with the Lex experience with the dealership and Jimmy. They have top notch service and the vehicles are premium quality not to be beat. I am thrilled with the Lexus LX570 and encourage anyone even considering a Lexus to stop by Lexus of Watertown. More

This is my 2nd lease car from Lexus of Watertown. I am very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I conta very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I contacted the dealership and they told me not to worry and that they will replace the tire for me right away. They have always been very sincere, professional and helpful with all the questions I had with the car. I had the roadside assistant replace the temporary tire for me and went to Lexus of Watertown to get my regular size tire replaced. I was greeted by Eric and another guy at the service area. Both were super nice. Cindy was the service person I was assigned to. She was very nice and professional. She explained to me what would be done to my tire with the diagnostics. I waited in the waiting area for about 40 mins. During that time I had a nice cup of coffee and pastries. By the time I was done, Cindy came to the room to tell me what they did with the tire and that my car was all set. She shook my hand to thank me for the business. I got my car back and it was nicely washed, vacuumed, and the tire was repaired. The service, friendliness, and professionalism were seemless. I'm always glad to brag about my Lexus dealership in Watertown to my friends who drive other brand cars. They definitely envy my dealership experiences. This type of service is rare and this is the reason why I continued my 2nd lease with Lexus of Watertown. My previous dealership with Acura didn't come close to my exceptional experience at Lexus. Thank you Lexus for making me feel like an important customer! More

Maria Laskaris, my service rep was able to give me a quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well and are very attentive. Highly recommend them to anyone . More

My satisfaction with Lexus Of Watertown is the result of working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduli working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduling service. More importantly, she is knowledgeable about the repairs being performed, and I trust her answers as to what work needs to be done. Maria always maintains a plesant and professional attitude in her work. More

I live in NH however I travel to Lexus of Watertown in Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I find Lexus provide a extraordinary product and the services they provide is outstanding. Maria listen to the problem, keep me up to date of the findings and cost for me to make appropriate decision, as well as, time I could pick up the car. The loaner car Lexus provided was a new hybrid. She walked me to the car and educated on the procedures of shifting, starting etc to ensure I was comfortable. Bottom line they treat each person with top quality customer service. Because of this I will continue to buy Lexus automobiles and recommend them to my friends. More

In every organization there are a few special individuals who because of their professionalism and consistently outstanding performance become well know. Andrew Forman is one of these individuals. From the who because of their professionalism and consistently outstanding performance become well know. Andrew Forman is one of these individuals. From the first time my wife and I met Mr Forman he never failed to totally impress us with his job expertise, enthusiasm, attitude, motivation and dedication to accomplishing the tasks at hand in a first-class fashion. That was to make us feel comfortable and provide us with the expertise we needed in making a decision on what car we should purchase. Mr Forman was the reason why we purchased our vehicle at Lexus of Watertown. He is a true professional. More