Lexus of Watertown

We just purchased a Lexus 450h and could not be happier with our new car and the dealer we bought from. The process was wonderfully smooth. On our first visit, we were really just educating ourselves about with our new car and the dealer we bought from. The process was wonderfully smooth. On our first visit, we were really just educating ourselves about the Lexus lineup. John patiently described the hybrids we were interested in. He knew all the ins and outs. He was helpful, but not pushy. We went back a couple of times before purchasing. Once we made our decision, we were able to negotiate a price we were happy with, and we are thrilled with all of the dealer perks that come with our Lexus of Watertown purchase. I have never seen such a friendly dealership. If you have to service your car, you can eat breakfast of lunch there, work in their fully equipped business center, have your kids play in a toddler playroom. It's amazing. A selling point for us was their willingness to pick up our car from our house, at no charge, if we need service. You can't beat that!! Anyway, our dealings with John and his team were very pleasant. If you are considering a Lexus, visit John at Lexus of Watertown. We can wholeheartedly recommend his service. More

My wife and I had the best car buying experience. Jim Yu and his team were all professionals and truly were customer friendly. They catered to us as car buyers and understood what customer service means. I and his team were all professionals and truly were customer friendly. They catered to us as car buyers and understood what customer service means. I applaud Lexus of Watertown for they earned our business now and in the future... More

Having purchased two pre-owned vehicles at Lexus of Watertown within the past 17 months, I can recommend this dealersip with confidence. I have also had my vehicles serviced at this dealership for over Watertown within the past 17 months, I can recommend this dealersip with confidence. I have also had my vehicles serviced at this dealership for over ten years. Prior to purchase I've agressively priced similar vehicles with other dealerships and have found this dealership to offer the most attractive pricing. As well, from sales to service, the representatives of Lexus of Watertown are consistent, informed and have a genuine sense of concern for quality customer service. This is a top shelf outfit offering exceptional service, I would not have any negative feed back to convey. More

Ed was outstanding from day 1, this was by far the most pleasurable car buying experience I've ever had. There were a few issues, but every one was dealt with in a professional and flexible manner.When I h pleasurable car buying experience I've ever had. There were a few issues, but every one was dealt with in a professional and flexible manner.When I had to have some service, a loaner was brought to mey place of work and I never had to take time out to go the service center, that impressed me. More

I need to say that I have had two Toyota vehicles from Watertown Toyota prior to deciding to shop for a Lexus. Out of curiosity I stopped by Lexus of Watertown. I ended up buying a new Lexus RX 400H. Watertown Toyota prior to deciding to shop for a Lexus. Out of curiosity I stopped by Lexus of Watertown. I ended up buying a new Lexus RX 400H. I need to tell you that my wife and I had fun buying this car. Adam and the rest of the staff from the owner to the maintenance crew have been GREAT to deal with. They have been so helpful that at one time I sopped by with a question for which they needed to drive my car but I had my two 50lb dogs with me and I was standing outside when the owner insisted I could bring the dogs inside. That is an example how user friendly Lexus of Watertown is. Price is not everything , you need to know your dealer is honest and user friendly. That is what I found at Watertown. Thank you Adam and all of the people at Lexus of Watertown Peter Seminara More

I was in desperate need of a car and one of my friends mentioned Lexus of Watertown. I cannot believe all the attention I received. No detail was overlooked - the entire transaction went quickly and smoo mentioned Lexus of Watertown. I cannot believe all the attention I received. No detail was overlooked - the entire transaction went quickly and smoothly. I did not have to bother with my insurance or the DMV - everything was taken care of. (they even returned my rental car for me) This was the best car-buying experience ever! More

Jerry Sudalter was superb. One of the best salespeople I have had the pleasure to do business with. He loves his work and takes great pride in the cars. He is old school, focused on customer service, peop have had the pleasure to do business with. He loves his work and takes great pride in the cars. He is old school, focused on customer service, people and relationships. Nice guy too! Considerate and wants to build long term relationships. I have bought two cars from him, my brother one and my mother one. Manny Ferreira, director of finance was a pleasure to work with. Asked me what my price points were, worked closely with. He did all the work for me. Got me in and out of the office as fast as possible, was extraordinarily respectful of my time. Tried to look up my history, everything I needed to get this transaction done fast and uneventfully. I would recommend both of very highly. Manny even took the time to teach me how leases really work out, very interesting for sure and helped me find a package that worked best for my financial situation. Hard to find a more pleasant experience in an area that some people dread. Everyone was honest and I felt up front and fair. Could not think of a complaint! More

I was surprisingly impressed with Lexus of Watertown. I purchased an SUV hybrid from IRA Lexus of Manchester as well as an LS for my mother and the dealership there lied about the gas mileage on the hybrid purchased an SUV hybrid from IRA Lexus of Manchester as well as an LS for my mother and the dealership there lied about the gas mileage on the hybrid. The EPA sticker read 30 mpg and I got 18mpg when I bought the car. I went through months of aggravation and after I purchased the car one of the owner manuals specifically discussed actual mileage being below the EPA. I filed a complaint with the NH Attorney General's office and while it's a great car and I would have bought it anyhow I was upset that I spent $150,000 on two cars and was told the EPA numbers were correct when they knew they weren't. After 3 years of driving the car on back roads to get better mileage by using the brake more often I got the mpg up to 24 but still shy of 30. My lease was about to end and I went to Watertown and said I can separate a bad IRA salesperson from a great car company and was willing to give them another chance. I also acknowledged that I was asking them to make up for the bad of another dealer but assured them I'd rebuy and refer clients. They put me into the HS, small 4 door hybrid and were very good about price. If you're friendly and respectful you'll do better with them. It is unreasonable to go in with an attitude and demand a good price. Be nice and you'll do well. They gave me a loaner HS for 3 days to test drive and I made an un-pressured, thorough decision. They really pulled a rabbit out of a hat and the service area is incredibly clean and well arranged and they also have a nice kitchen and waiting area...I'd suggest dropping by. More

In ten years I have purchased, or been involved in the purchase, of seven vehicles from Lexus of Watertown. I have also had several of these vehicles serviced by the service department at Lexus of Watert purchase, of seven vehicles from Lexus of Watertown. I have also had several of these vehicles serviced by the service department at Lexus of Watertown. I was extremely satisfied with the service provided by this dealer. I was also very pleased with the sales department, particularly with Tom Majeski who facilitated the sales of at least four vehicles to myself, a family member, and the owner of my company. I can say, with confidence, that Tom has guaranteed that my son and his wife will be Lexus Of Watertown customers from now on. More

I traded in my 2008 ES for a 2010 model with GPS. I've purchased my previous Lexus at Norwood but decided to try Watertown after having a great experience buying a Camry from their Toyota dealership. Emm purchased my previous Lexus at Norwood but decided to try Watertown after having a great experience buying a Camry from their Toyota dealership. Emma is an asset to their dealership, she was extremely helpful and had my pricing worked out prior to my arrival. Bert went over the car and even delivered it home to my wife in the pouring rain last weekend. The whole process was very friendly and low key. I hate the car buying process but Watertown made it relatively painless. More