Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Watertown
Watertown, MA
1,764 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,764 reviews
August 30, 2007
My wife and I visited the pre-owned center just a few days ago after shopping IRA and Norwood for a good used ES 330 at a reasonable price. When we arrived at the lot we were greeted by "Khan", (no last days ago after shopping IRA and Norwood for a good used ES 330 at a reasonable price. When we arrived at the lot we were greeted by "Khan", (no last name given), he wanted to know if we were buying today, and would not explain the different models pricing to us without are saying yes to him. He reminded us of a high pressure used car lot.We asked to speak to manager at which he replied it did not matter. I think he thought we might not be aable to purchase a Lexus, we were driving my Daughter's Honda Accord after picking it up at Cambridge Honda for service, (NICE PLAE) we WILL NEVER DEAL WITH LEXUS OF WATERTOWN!!!! More
by william pipes
Employees Worked With
khan
April 25, 2007
Lexus of Watertown is one of the worst sales experience I have ever had, high pressure and shady sales tactics. The sales man gave us a quote that was reasonable so we committed to buying the car and when we have ever had, high pressure and shady sales tactics. The sales man gave us a quote that was reasonable so we committed to buying the car and when we got to signing the financial papers it was a completely different deal. They then tried to convince my wife and me that we misunderstood. Finally we accepted the deal once the General Sales Manager gave us a compromise. Upon receiving the car it has scratches from someone wiping it down with a dirty cloth. They promised to buff them out and we accepted the car, since then we have been to the dealer three times and each time the results were not satisfactory for a any new car of this caliper. I have had other issues that are still on going More
by Zeke
January 21, 2007
We went around to a lot of dealerships and got several offers (Ira and Northborough). Lexus of Watertown had by far the best offer beating the other dealerships by over $1000 dollars. Alex our salesrep offers (Ira and Northborough). Lexus of Watertown had by far the best offer beating the other dealerships by over $1000 dollars. Alex our salesrep was extremely courteous and knowledgable about the vehicles. The negotiations were fairly straight forward. There was no "manager" coming over to close the deal with the extra pressure as I've seen in other dealerships. The business manager tried to pressure us into the extra options, but dropped it after we thanked him and said definitely not. My only complaints were two: 1) they made us wait for about 30 minutes when paying off the care and then again picking it up even though we had made appointments. Seems that once they have you, you are definitely not a priority. 2) The complexity of the car really warrants more time and some information to read before you come in. At the end of a 2 hour review of all the features, they say there are many more options that can be customized, but only by a mechanic at an extra cost if you don't do it right there. More
by russoc01532
Employees Worked With
Alex
January 17, 2007
Recent used cars selling experience at Lexus of Watertown was very substandard. High pressure sales tactics, poor trade-in allowance, and not very knowledgeable sales people. I expected better from a luxur was very substandard. High pressure sales tactics, poor trade-in allowance, and not very knowledgeable sales people. I expected better from a luxury car dealer than this! More
by lm481
