Lexus of Watertown

I had been shopping for a new car for 4 long painful months; I had test driven 9 cars, all in the family sedan and entry level luxury market. I was very impressed with the Lexus line-up and could not d months; I had test driven 9 cars, all in the family sedan and entry level luxury market. I was very impressed with the Lexus line-up and could not decide between 3 models. In the back of my mind, I had always liked the Lexus ES 350 and especially impressed with how Michael handled his approach with me and presentation of the advantages of leasing with Lexus of Watertown. Michael was very accomadating when I requested a 2 hour test drive of the ES 350 by myself; not many other dealers allowed me to do this. All in all, a great car leasing experience for me. I love my car! More

This is our fourth Lexus RX and we have always gone to Lexus of Watertown for our service. However, we have always received a significantly better deal at Ira Lexus of Danvers and have purchased all our v Lexus of Watertown for our service. However, we have always received a significantly better deal at Ira Lexus of Danvers and have purchased all our vehicles thus far from them. When I told Tanju this fact online he assured me that Watertown Lexus would give us the best deal. And when I arrived at the dealership on a Tuesday morning I was met by Robert who was helpful, knowledgeable and friendly. He also assured me of the best deal and he delivered in a very easy, simple and alomost enjoyable process. As good an experience one could hope for when buying a car. Three hours later I returned with my wife, whose car it is, to pick up her 2010 RX350. Robert introduced himself to my wife and then walked her through all of the new features of this car. He even set up her phone and put all her contacts into the voice activated bluetooth system. Watertown Lexus has always provided outstanding auto service and now they have our business for the forseeable future. More

After pricing the Lexus dealer nearesat our home we again chose Lexus Of Watertown for our third time as the best all around dealer to do business with. Our salesman Mike Graber could not have been more in chose Lexus Of Watertown for our third time as the best all around dealer to do business with. Our salesman Mike Graber could not have been more informed and patient in spending all the time we needed to be fully informed af all the upgrades and new changes in our new RX SUV over our last two bought from Watertown Lexus. As well as our new Lexus SC convertable. Our salesman Michael Graber could not have been more accommousing spending his day off to deliver and personally tutor us in the use and enjoyment of our new vehicles. His follow-up call with the offer to again visit our home if any further assistance was ever necessary. The above rating of great is the result of our Lexus of Watertown experiences. More

This is my 3rd lexus purchase experience with Lexus of Watertown. They stand by their word and do everything to make the customer experience positive and seamless. On all occasions their deal was better t Watertown. They stand by their word and do everything to make the customer experience positive and seamless. On all occasions their deal was better than other area dealers and cut right to the chase. I would highly recommend this dealership! More

I originially met with Mike to replace my 2007 ES350 to lease a new one. After a few days of conversation with Mike, then Greg, I came in and met with Tony Bruno who made the deal happen. They were all kin lease a new one. After a few days of conversation with Mike, then Greg, I came in and met with Tony Bruno who made the deal happen. They were all kind, courteous,and knew what I wanted. The whole sales experience was pleasant and easier than it has been at other dealers. More

My experience with this dealership was amazing. Coming from another large well known dealership where the process of purchasing a car was dragged out for weeks, I went in to Lexus of Watertown and was in from another large well known dealership where the process of purchasing a car was dragged out for weeks, I went in to Lexus of Watertown and was in and out with the exact car I wanted, in the exact amount I wanted to spend all in less than a few hours. Amazing. Never had such an efficient, effortless experience buying a car. Tony and Harold were both super friendly, gracious, understanding and EXTREMELY professional. They made me feel at ease, especially with such a big purchase. I WOULD DEFINITELY recommend Lexus of Watertown and especially Tony Bruno and Harold Schloss! If you go there GO SEE THEM! You will be just as satisfied as I am right now. I will be sending anyone I know buying a Lexus to them. Thank you!!! More

We leased a 2010 Lexus ES350 last night and it was the most pleasant car shopping experience we have ever had. We were repeat Lexus customers losing interest due to a poor experience at another dealershi most pleasant car shopping experience we have ever had. We were repeat Lexus customers losing interest due to a poor experience at another dealership. Before changing brands, we decided to give another dealership a chance to earn our business. Great decision! We started with internet sales which was a surprisingly easy and reliable way to do business contrary to our suspicions otherwise. The information was relayed by email and eventually phone calls and everything held true when we got to the dealership. They were very sensitive to our frustration with our prior attempt to purchase the car elsewhere and bent over backwards to make us feel comfortable. The final price was even less than expected and for the first time ever, we did not have to ask "Can you do better?". We just said thank you and walked out the door an hour and a half later with our new car. We are now driving a 2010 model, equipped exactly the way we wanted it, color of our choice and our payment is over $40 less that we were paying for our 2007. It is also considerably less than the other dealership was offering us. On our ride home, we were already contacting friends/family and encouraging them to give Lexus of Watertown a chance to earn their business! Even if you do not want to take the time to run around to another dealership, you can confidently work with them through internet sales to determine if they can do better for you. They will not waste your time - they will give you an honest answer. Price the car elsewhere, but if you have done your homework, I guarantee that they will be your last stop. More

so often in the auto industry,the process of buying wears the customer down, Instead of being a positive cut to the chase experience, it is back + forth with the price.Then once that is over, it becomes the the customer down, Instead of being a positive cut to the chase experience, it is back + forth with the price.Then once that is over, it becomes the interest rate or pressue to buy the extras items when signing... However,this purchase was perfect. Tony Bruno was great to deal with. He made it easy and was very accomodating and responsive. He got to the bottom line quickly,agreed to a great interest rate and no hard sales from finance! Arman, our salesman made delivery a breeze and Manny, the director of finance was great to deal with as well. This was one of the best car buying experienced yet! More

I saw a car on Boston.com and went to see it. The price was a bit higher than I wanted to pay so they found me a comparable vehicle at the price I could afford. The entire process was pleasant, unpress was a bit higher than I wanted to pay so they found me a comparable vehicle at the price I could afford. The entire process was pleasant, unpressured, professional, and I am enjoying my certified pre-owned Lexus immensely. More

I would highly recommend Watertown Lexus! I purchased a 2010 RX350 last November and the service that I have received has been above and beyond my expectations. From the 1st time I walked into this beauti 2010 RX350 last November and the service that I have received has been above and beyond my expectations. From the 1st time I walked into this beautiful dealership everyone was so friendly and professional. Whenever I return for a car wash or scheduled maintenance I am still treated the same way. My salesperson, Bobby Chung and sales manager, Adam Skolnick have helped to make this experience stressfree both pre and post sale. I am so happy with my new car purchase and will definitely buy a new car from them again. More