Lexus of Watertown

I wanted to take the opportunity to share with you the excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific. He goes out of his way to provide A+ level service and beyond. I have been a loyal Lexus customer for several years now and will continue to drive my current RX300 and will repurchase another Lexus (from the Watertown location) in the coming years. Chad is a detail oriented professional, and is consistently well mannered, polite and courteous. I have had several larger priced car maintenance expenses over the past few months and Chad has helped me understand and prioritize each item that my car needed. I appreciate being able to drive to the Lexus location - just minutes from my home, receive a fabulous (clean and non-smoke smelling) loaner car and be treated with respect and hospitality by not only Chad but your entire team. In a time when finances are tight and luxuries are limited, I want to personally thank you for employing such a great team in Watertown. Your staff and specifically Chad are fantastic. Brand loyalty is a big issue in today's market and you continue to win me over at Lexus. More

The first person to greet me when I went to this dealership was Adam Skolnick. Extremely friendly and personable. As sales manager he assigned Harold Schloss to assist me in shopping for the right c dealership was Adam Skolnick. Extremely friendly and personable. As sales manager he assigned Harold Schloss to assist me in shopping for the right car. Harold did his job very well and I bought the ES350. Pricing of this vehicle was very fair, but for me, Adam & Harold performed excellent customer service. Forgetting about the sale, I truly felt the human side of these two human beings. I will tell all my friends and relatives, if they are interested in a Lexus to see Adam Skolnick and /or Harold Schloss. More

We bought our second Lexus RX at this dealership and were pleased with the buying experience. Unfortunately, their service continues to fall short. When discussing the service (40,000-mile) to be done on my pleased with the buying experience. Unfortunately, their service continues to fall short. When discussing the service (40,000-mile) to be done on my last visit with Chad, I explained that my main concern was a problem with the Blue Tooth telephone system, which recognize my cell phone, but prevented me from making calls from its memory. We agreed that he would tackle this problem after the other service items had been addressed. I asked that they check the engine air filter (It had been replaced less than a year before.), drain and replaced the brake fluid, skip the tire rotation (I replaced the tires and that vendor services the tires at no cost.), and do the rest of what's normally done @ 40,000 miles. When the regular service had been completed, Chad wasn't available. Eddie, who did his best, wasn't able to shed any light on the problems with my cell phone. When I reviewed the record of this service visit, I'm really annoyed ("pissed") that it says I denied service to the engine's air filter and the front brakes. I was never informed by Chad or anyone else that either the air filter or the front brakes needed to be serviced or replaced. Now the record for my car says I "denied" service. This strikes me as some kind of a game, which I'm not willing to play. And, the main problem I have with the car has not been resolved. In brief, the attitude of the staff doesn't recognize the value of my - or other customers' time. The fact that my most troubling problem wasn't resolved means - from their perspective - that I'll be back. I, of course, will find an alternative. More

Very courteous and helpful personnel. Bob Gelin is a wonderful person to work with. He is very thorough and considerate when you are working with him and extremely helpful when delivering a new car to wonderful person to work with. He is very thorough and considerate when you are working with him and extremely helpful when delivering a new car to help you learn all about the wonderful features. I just bought a RX350 2010. If is a beautiful and wonderful car. More

Bobby Chung was very friendly, and very helpful. As a result, I bought 2 cars in 1 month. Price was good. The ride is comfortable. The quality of the paint is excellent. The car has lots of room. result, I bought 2 cars in 1 month. Price was good. The ride is comfortable. The quality of the paint is excellent. The car has lots of room. Body design is good. Bobby took care of everything including setting car service. - Kimberly He More

I have given Lexus of Watertown the highest rating possible because I had an absolutely outstanding experience with them today. Truly the most professional, consultative, and hassle-free buying proces possible because I had an absolutely outstanding experience with them today. Truly the most professional, consultative, and hassle-free buying process I have ever been a part of. Tony Bruno and his team (John Barstow; Tanju; Al) could not have treated me any better. Tony especially treated me like I was a family member. John, Tanju, and Al were just as nice. I feel great about my purchase because of their efforts. This includes pricing, customer service, attention to detail, and their gracious and pleasant dispositions. As long as they remain at Lexus of Watertown, I will remain a loyal customer. Best regards, Jim Chase, Northbridge, MA More

Lexus Watertown approaches the business with an intent to assist you with your purchase---The salespersons know product,features and benefits---realize the competitiveness and respect the nature of the "dea assist you with your purchase---The salespersons know product,features and benefits---realize the competitiveness and respect the nature of the "deal" so its not painful ----they make it "easy" to purchase!Additionally, the Lexus Brand is a "best in class product" with resales that provide higher trade in values---This was our 5th purchase of a Lexus within our family. More

I was referred to Watertown Lexus and specifically to work with Tony Bruno. After my experience in dealing with Tony I can see why he received such a strong recommendation. Tony was excellent from beginn work with Tony Bruno. After my experience in dealing with Tony I can see why he received such a strong recommendation. Tony was excellent from beginning to end in helping assist me with leasing my new vehicle. He was professional and more importantly wanted to be sure I was happy with my decision and comfortable with the entire transaction. The follow up and sincere customer appreciation I felt from Tony was refreshing. I can honestly say that I walked in and had thought I had made a deal on the same model at a competitor but shortly realized I no longer wished to move forward with that dealer. I was happy to be giving my business to Lexus of Watertown as it was a pleasure to work with Tony and his staff. I do not say this lightly and being in sales and understanding the customer and service one should provide, I was able to truly appreciate his efforts. I look forward to referring others to Tony as my experience was the most positive I have had thus far in all of my years leasing a vehicle. More

I had a part ordered through my mechanic from Lexus of Watertown for my 1998 Lexus ES300 and not only did they drop the ball on not order the part that day, but they didn't own up to their mistake until 2 Watertown for my 1998 Lexus ES300 and not only did they drop the ball on not order the part that day, but they didn't own up to their mistake until 24 hours after it had been made, despite multiple phone call follow ups. All this resulted in being without a vehicle for 3 days. More

I had been shopping for a new car for 4 long painful months; I had test driven 9 cars, all in the family sedan and entry level luxury market. I was very impressed with the Lexus line-up and could not d months; I had test driven 9 cars, all in the family sedan and entry level luxury market. I was very impressed with the Lexus line-up and could not decide between 3 models. In the back of my mind, I had always liked the Lexus ES 350 and especially impressed with how Michael handled his approach with me and presentation of the advantages of leasing with Lexus of Watertown. Michael was very accomadating when I requested a 2 hour test drive of the ES 350 by myself; not many other dealers allowed me to do this. All in all, a great car leasing experience for me. I love my car! More