Lexus of Watertown | Page 171

I can't say enough about how great it is to work with Chad. Like so many people out there, I am not very trusting of dealership service but Lexus of Watertown is different. Because of my hectic schedule, Chad. Like so many people out there, I am not very trusting of dealership service but Lexus of Watertown is different. Because of my hectic schedule, it’s difficult to manage my repairs and regular maintenance appointments and Chad takes care of all this for me via email. From the second I arrive in the service bay, Chad has a loaner car waiting for me. We have a quick discussion about repairs/maintenance and not 10 minutes later I am on my way to work. During the day, I received updates (questions and/or the car is ready) and finally when I arrive, the car has been cleaned. Working with Chad is like having “insider” making sure that I'm taken care of in price and quality! More

I had researched buying a New Lexus RX350 using a variety of sites, including Edmunds, and investigated various Edmunds conversation threads regarding most recent pricing and available dealer incentives curr of sites, including Edmunds, and investigated various Edmunds conversation threads regarding most recent pricing and available dealer incentives currently available for the model I was interested in. I checked on-line available Dealer inventory, as far as I was able to determine for the color and options of the model I was interested in. When I was ready to buy, I sent out e-mail requests from Yahoo Auto to the 4 dealerships in my area describing the model I was interested in, MSRP and invoice price on that model as I was able to best determine and requested a quote at invoice. My response from the Watertown Dealership was the most professional, courteous, and straightforward while the other dealerships response was more in line with the negative stereotype of car salesmen. I went in on a Friday night for one more test drive just to make certain this was the make and model vehicle I wanted, I had driven other comparable vehicles. I had indicated in my e-mail to all 4 dealerships I was intended to purchase in 14 days or less. After this final test drive I was ready to purchase an RX 350. I had not purchased a vehicle in many years, at least 15 or more; in my previous profession I was given a car to drive as a part of my compensation package. I anticipated a long time consuming process of negotiation, and it was predicted to start snowing and I wanted to beat the inevitable traffic snarl. My intention was to see all the dealerships on Saturday. When I thanked Mr. Foreman, for his time, immediately Mr Majeski came over to ask the classic closing question,"If I made you an offer today, is there any reason you would not purchase the vehicle today?" I said it was a big decision and I would not make a decision today I would have to think about it, but he could make an offer. Without hesitation he made me an offer I couldn't say no to and I agreed. I know from my research on Edmunds I got a good deal with zero headaches. I am still shocked it was such a simple and pleasant experience. ***I was not as well informed when I went in to discuss pricing and features on extended warrantee options, but ended up declining the package offered. In choosing an extended warranty use common sense, check both Edmunds and Club Lexus to make sure you are informed and understand your options. My experience at Watertown Lexus was amazing! Mr. Majeski and Mr. Forman were unfailingly straight forward, professional, knowledgable, courteous, helpful and respectful of my time. I can't imagine a better new car buying experience. More

I bought a car from Harold Scholss here, and I could not have been happier. He was professional, courteous, and couldn't have been more helpful in the process of buying my car. I will be sure to return to have been happier. He was professional, courteous, and couldn't have been more helpful in the process of buying my car. I will be sure to return to this dealership in the future for all of my Lexus needs. I highly recommend this dealer! More

I first came to the dealership to lease a IS250 (new) and dealt with Ed Grady who is in the used part of the dealership, which I was unaware of at the time. Ed took the time to take me on a test drive and ex dealt with Ed Grady who is in the used part of the dealership, which I was unaware of at the time. Ed took the time to take me on a test drive and explain certain technical items the auto had. It was an educating experience especially that the vehicle wasn't full time all wheel drive which was important to me. I returned a couple of weeks later to speak with Ed again thinking I must of misunderstood him because I saw commercials and information on the internet which didn't say that. I was in the wrong section of the dealership to begin with (my error), I also showed Ed some of the deals they were offering and wanted to go over that. He explained that those were the new vehicles and asked if I had been there, my response as stated above was no. So he took me there and we went over different dollar amounts, I told him I would think about it and shortly after that he injured himself and had been out for several days. Mr. Bruno got involved in the situation after he found out that I was trying to get a hold of Ed - obviously without success and told me what happened. There were some other items left unadressed and Tony Bruno got those issues addressed to my satisfaction and everything from there went very smoothly. I and my wife and daughter were treated extremeley well and Jimmy Yu explained all the operations of the car to my 17 year old daughter and wife and they told me he was very pleasant and helpful. I was never treated so well at any dealership and haven't been to one that other's working there were always asking if I needed any help with anything, they asked with a certain degree of concern and honesty. I would like to add that Tony Bruno was very instrumental with making this go so smoothly and since I dealt so much with him and feel I got to know him,I can make this statement without regret. He is a real asset to your dealership and a real loss to other dealerships. To extend on the last question, I have already recommeneded this dealership. More

I looked for a specific vehicle on Auto Trader. After visiting several dealerships I ended up with Lexus of Watertown.I've had some negative experiences at other dealerships so wanted to be sure to compl visiting several dealerships I ended up with Lexus of Watertown.I've had some negative experiences at other dealerships so wanted to be sure to compliment everyone who I dealt with at LoW. Chris Smith who sold me the vehicle was outstanding. He drove car down to RI so my mechanic could check it. Chris also took care of a dent in the car and had some recall work done down the street at a dealership authorized to perform the work since the vehicle was not a Lexus. Emma Gyulakian in finance was patient with me as I peppered her with various questions about warranties and other products. This involved numerous phone calls and emails. Documentation was sent promptly as promised by Emma. Joe delivered my vehicle to the RI DMV , assisted in the process and even caught a mistake by the DMV that would have held up my title. He also followed up a few days later to see how I liked the car. That's customer service ! I will definitely be back when I look for my next vehicle. Thank you to Chris, Joe, and Emma More

Watertown Lexus is by far the best dealership that i've ever dealt with. I'm on my third Lexus and have been impressed with the total professionalism and service each time. Tony Bruno has made each transac ever dealt with. I'm on my third Lexus and have been impressed with the total professionalism and service each time. Tony Bruno has made each transaction a pure delight, and has made me a lifetimeLexus customer! BRUCE COSTA More

Absolutely wonderful experience. The whole experience from the time I made initial contact with them to driving out the car was wonderful. Adam was not only very good in returning phone calls (even durin from the time I made initial contact with them to driving out the car was wonderful. Adam was not only very good in returning phone calls (even during the holidays) but also in returning emails. Harold spent so much time in explaining the car, the features, the lexus experience/ quality at one point I wondered if he was talking about my car or bragging about his car :). I would absolutely recommend a friend and will consider buying my next car from Lexus of watertown. If you are like I am, want to deal with one person from start to end rather than being handed off to someone else to be taken care of, then this should be your dealship. More

Can't say enough good about Lexus of Watertown. Had bought another car at my local dealer (car was insured, sat radio & plates on, phone synced, seat & mirror memory set -a DONE DEAL) & was getting re bought another car at my local dealer (car was insured, sat radio & plates on, phone synced, seat & mirror memory set -a DONE DEAL) & was getting ready to give them my certified bank check for a deal approved by their General Manager when they pulled the classic "we can't sell you the car for that price." Left the keys on the table, went home, & emailed Tanju at Lexus of Watertown. He & Bert (the GM) beat my local Lexus dealer's price by HUNDREDS of dollars in seconds. Then Emma in the business office got me another $1,000 rebate! Bottom line, EXACT SAME CAR, much lower price! Our sales rep Harold was excellent-went all the way to the RI registry on 12/24 so we could have the car for Xmas! This was the BEST car buying experience we’ve ever had and it's a sharp contrast to the classic "bait & switch" my local dealer tried to pull. Thank you Lexus of Watertown and Happy New Year to Tanju, Bert, Harrold, and Emma-you are the best! More

I had a great experience walking into Lexus of Watertown from the beginning after being at a different dealership previously. I was assisted right away by Mike and Tony in picking out my new IS 250! It wa from the beginning after being at a different dealership previously. I was assisted right away by Mike and Tony in picking out my new IS 250! It was my first time going into a dealership on my own and leasing a car. Both Mike and Tony made me feel very comfortable and I did not feel pressured once! I knew I was going to be treated extremely well from the moment I walked in and Mike starting to already give me a tour of the facility! He also helped me pick out the color car I wanted and he and Tony worked out the best deal EVER for me! I did not have to wait long at all to put my deal through, but while I was waiting I was reminded that I could have as much coffee/tea/water/hot chocolate as I wanted! When I came to pick up my car Mike went over everything and anything I had a question about. He showed me how to use my GPS which I have never had in a car and it was very easy. He also synchronized my phone with my car so I can talk hands free. So awesome! I could keep going on about the great experience I had at Lexus of Watertown. Thanks so much Mike and Tony! I love my car SO much and I feel like I am going to be in great hands for the rest of the time I own a Lexus!! More

I was looking for an option to buy or lease a new Lexus ES 350 so I called Lexus of Watertown and asked to speak to the manager of leasing. They introduced me to Tom Majeski over the phone. At 3:30pm on ES 350 so I called Lexus of Watertown and asked to speak to the manager of leasing. They introduced me to Tom Majeski over the phone. At 3:30pm on a Saturday, Tom answered my questions regarding a lease and purchase. Invited me to come to the dealership. My wife came home from shopping at 4:30pm and we were at the dealership at 5:00pm. Tom asked me what I wanted and I said: 1. A GPS system, 2. An automatic car starter, 3. Deluxe LoJack, and 4. a 20,000 miles per year lease option. Tom who is the Sales Manager, introduced me to Andrew Forman the lease salesman. We looked at the colors for the car and interior and 20 minutes later Tom came out with our lease price. It was great!!! He took the keys to the car I drove to the dealership and said "you are going home tonight driving your new car". We went in to see the business manager to do the paper work. His name was Alex Abutaleb. He was profesional and very concise with his paperwork. They pulled the car into the dealer's garage and Andy spent one hour showing me all of the options. We drove out at 7:00pm on the dot with our new car. The team (they work well together) was professional, service oriented and courteous! I would recommend the Lexus of Watertown dealership to any body who wants to have a First Class / Truly outstanding experience. More