Lexus of Watertown

This is our 2nd experience purchasing a Lexus RX 350. Our first was purchased at Herb Chambers and although it was a pleasant experience it fell short of the experience we later discovered at Lexus of Wa Our first was purchased at Herb Chambers and although it was a pleasant experience it fell short of the experience we later discovered at Lexus of Watertown. Herb Chambers trade-in value for our 2009 RX 350 fell way short. We then visited Lexus of Watertown which in turn gave us a fair price for the trade-in and a better overall deal. Lexus of Watertown personnel made us feel very comfortable and more at ease. There was no undue pressure. They seemed genuinely concerned with our feelings. Our salesman John Barstow was outstanding. He was the first car salesman that I've met that did not place me in a stressfull buying experience. He was cool, calm and extremely professional. His no pressure demeanor transferred to us and made our decision a much easier one to make. John Barstow and his entire staff made us feel like part of their family. At this point we have not experienced the service or quality of work But!, we are very confident that too will also be top rated. Finally, although Herb Chambers in Sharon is closer to where we live, Lexus of Watertown went the extra for us so we can go the extra (miles) for them. Frank and Sherry of Bridgewater, Ma More

This is our 2nd experience purchasing a Lexus RX 350. The first was a 2009 RX 350 purchased at Herb Chambers of Sharon. Our time at Herb Chambers was a very pleasant one but did not compare to our second The first was a 2009 RX 350 purchased at Herb Chambers of Sharon. Our time at Herb Chambers was a very pleasant one but did not compare to our second purchase a 2010 RX 350 at Lexus of Watertown. At Lexus of Watertown we felt more satisfied with their approach. It was a very relaxed and comfortable environment. We were satisfied with the agreement on the trade-in and the final price. The staff members John Barstow (salesman), Tom Majeski (sales manager), Alex Abutaleb (business manager), and Nick D'Agostino (service consultant) were all genuinely concerned with our satisfaction and happiness. Our salesman John Barstow was outstanding. His low key soft approach kept your head from spinning. The usual mumble-jumble approach car salespersons like to bestow on their customers was missing. He made you feel as if your happiness came first and the deal second. We enjoyed our experience at Lexus of Watertown which made us feel like family and would recommend it to anyone. A truly outstanding experience. Frank and Sherry Fagone of Bridgewater, Ma. More

This is my 4th Lexus and the experience with Andy Forman was one of my best ever. I love the vehicle but because I leased from Lexus of Watertown last time and didn't have such a good experience I was con was one of my best ever. I love the vehicle but because I leased from Lexus of Watertown last time and didn't have such a good experience I was considering other options. However, when I received the flyer offering a deal for early turn-in of my current vehicle, I thought I'd go explore the situation. This time my experience at the dealership was excellent (assuming the actual lease price I got is truly " a good deal", which lay people can't always tell]. What a stroke of good luck it was that we met up with Andy Forman. Nothing was too much trouble for him (he went all over the lot to show me vehicles with different color schemes & interior, so I could get a good idea of the vehicle I wanted). He never pressured us into an immediate decision & could not have been more helpful. He spent several tireless hours going over every detail of the car & it's many features. To sum up, I have never had a more pleasant & informative experience at a Lexus Dealership. Andy was the best salesman I ever dealt with - and sure knows his product. More

After having visited another dealer I decided to visit Watertown, although a bit of a distance from my house. I contacted internet sales and set up and appointment. Bobby Chung was my sales person and he Watertown, although a bit of a distance from my house. I contacted internet sales and set up and appointment. Bobby Chung was my sales person and he was polite courteous and considerate. After my initial interaction with Bobby I was introduced to Adam Skolnik and discussed prices further. After a few days of going back and forth and having some disagreements Adam thought that this was not a sale he was interested in. More

My husband and I had a very pleasant experience when leasing our new Lexus from Lexus of Watertown. After signing papers we asked the manager, Tony Bruno, how we could commend Arman our salesman and th leasing our new Lexus from Lexus of Watertown. After signing papers we asked the manager, Tony Bruno, how we could commend Arman our salesman and the dealership for a "job well done'. He told me about this link. We have had Lexuses in the past, and in fact it was Arman from whom we leased our last one. It was because of him that we returned to the dealership instead of going to their competition which is more convenient to where we live. Actually, we were undecided as to whether we would lease another Lexus but after Arman told us about all the new updates and features of the new model we decided to go with the Lexus again. It was not an easy sell for Arman, as we challenged him every inch of the way. However, throughout the process he remained professional, polite, thorough, honest and obviously committed to doing a good job for both the dealership and for us, the customer. Arman answered all our questions, and was readily available and quick to return our calls in a timely manner. Lexus of Watertown is fortunate to have Arman as an associate, and my husband and I feel certain that they must consider him one of their most valued employees. More

I purchased my LS250 from Watertown Lexus. I went in to Lexus of Watertown and ended up purchasing a new LS250 from Harold Schloss. I was under no pressure to purchase my car there but after visiting a nu Lexus of Watertown and ended up purchasing a new LS250 from Harold Schloss. I was under no pressure to purchase my car there but after visiting a number of dealerships I was very impressed with Harold Schloss. I bought the car and Harold has called and emailed me a couple of times to see how I liked the car and if there was anything more he could do for me. Very professional....I would recommend Lexus of Watertown! Very Happy More

I gave this dealership an excellent rating because everyone there from the time I walked in to the time I left made buying the car a very pleasant experience.Everyone was friendly and very helpful,not everyone there from the time I walked in to the time I left made buying the car a very pleasant experience.Everyone was friendly and very helpful,not to mention efficient.everything went smooth and they had me out in a reasonable amount of time with a new car. More

I've bought two cars at this dealership. I feel that I got great prices both times. No pressure, but aggressive pricing. Andy Forman was outstanding in helping get the deal done, meeting my price goals, got great prices both times. No pressure, but aggressive pricing. Andy Forman was outstanding in helping get the deal done, meeting my price goals, and showing me the features when I picked up the car. Everyone I have dealt with over 10 years has been great. I went back to Lexus for the quality of the car as well as for the service. I cannot imagine how this dealership could improve their service department. First rate dealership in all departments. More

I would like to take the opportunity to thank my service consultant, Chad Tinti, for excellent service I received at Lexus of Watertown dealership. Chad is very helpful, always pleasant and very professiona consultant, Chad Tinti, for excellent service I received at Lexus of Watertown dealership. Chad is very helpful, always pleasant and very professional. Thank You Chad! I will no doubt come back for service again, and will definitely recommend your company to my friends and family, to all potential customers. Thank Again. Natalia Svistunova, Chestnut Hill, MA More

I had a very good experience purchasing my car primarily because of the way in which Chris dealt with me. My car purchase took a very long time partly because of technicalities but also because I was not ve because of the way in which Chris dealt with me. My car purchase took a very long time partly because of technicalities but also because I was not very sure about what I wanted. Chris went through all my options in terms of different cars and additional options without pressuring me to make a decision. He made me and who ever I brought with me feel at ease. I am a first time buyer and I really appreciated that he explained every part of the process clearly, lead me through it and addressed all my concerns. I had initially come into the dealership in search of a second hand car. He was not the salesman who was dealing with me but we were sat in front of his desk while we were waiting for assistance. We only spoke briefly but he was informative and friendly. Later when my search changed to a new car I met with yet another salesman. I felt so comfortable with Chris that I was reluctant to deal with anyone else and went back and asked to speak with him. I am very glad I did because as much of a hassle buying a car is, Chris made it as easy as possible. Furthermore, once I had decided to buy the car he spent a great deal of time physically going the options in the car and maintenance concerns. He has followed up with me since to make sure everything is going well and that I am fully satisfied with my purchase. It didn't feel like he was just another guy trying to sell me something. More