Lexus of Watertown

After calling and requesting to see a model and year I was interested in the sales department[Adam[ ,in 20 minutes returned my call and invited me and my wife to see our choices. 3 vehicles,clean and show was interested in the sales department[Adam[ ,in 20 minutes returned my call and invited me and my wife to see our choices. 3 vehicles,clean and show room ready were presented to us,all 3 were perfect.Afer a test drive we selected the car, sat downwith Adam,agreed on the trade in value and price and the deal was done. Honest,fast and efficient service. We left the dealership with a feeling of comfort and satisfaction. The follow up has been very helpful as tech issues can be daunting for those of us not familiar with it. We are pros after the support from George. I have purchased over 20 vehicles and never have had a more pleasurable experience. More

This was my first Lexus - I'm have a BMW 6 so my exceptions were high. Initially we were unable to make a deal happen, but I liked working with the sales professional Randy Vera so much I had to co exceptions were high. Initially we were unable to make a deal happen, but I liked working with the sales professional Randy Vera so much I had to come back. This time we were able to make the numbers work. Frankly it was because of Randy that the deal was made. He was a pro all the way, balancing my needs and interests with that of the dealership. And after the sale Randy was there to work out any issues that I might have had with the car. If you're interested in a slightly used Lexus I highly recommend you work with Randy in Watertown - you'll be happy you did. More

Lexus of Watertown is a very unique car dealership. From sales to service they make you feel as if you are family. Maria in service is one of the kindest and most knowledgeable people you will ever meet. Ro sales to service they make you feel as if you are family. Maria in service is one of the kindest and most knowledgeable people you will ever meet. Robert Katsulis, John Barstow, Lauren Ritchie and Alex Abutaleb from sales work as a team and are so understanding and helpful throughout the car purchasing process. It is rare today that you find such helpful and consumer friendly people in a business that can have a very high stress level. Long live Lexus of Watertown. More

So I went into this dealership knowing what I wanted or at least a price range and they had a 2009 Toyota Camry, I was registering it out of state with Florida and it was over a weekend and I was out for a at least a price range and they had a 2009 Toyota Camry, I was registering it out of state with Florida and it was over a weekend and I was out for a vehicle and they were nice enough to put me in a Lexus to hold me over till my car was ready. They were constantly checking on me to make sure I was ok, they were fast about everything. Some things came up that were out of their control but they resolved the issues very fast and without any trouble to me. I worked with George, Adam, and Emma. Three amazing people there. When I trade in my Camry in a few months for a Lexus I am having it shipped all the way to Florida from them! More

This is the second car we have acquired from Lexus of Watertown...and I wish all our prior cars had been acquired from them. This is the second time that Arman Manoukian has helped us. The whole proc Watertown...and I wish all our prior cars had been acquired from them. This is the second time that Arman Manoukian has helped us. The whole process from sourcing the car, discussing pricing/lease terms, doing the paperwork and getting delivery was very smooth and hassle free. The terms of the lease were excellent, and Arman and Alex took the time at each stage to explain everything to us, so when we drove out the dealership, we knew how to work everything...and the Lexus RX 350 is fantastic. Moreover, we know that when the car needs servicing, that the service will be first rate and customer friendly...the best we ever have experienced. When we are ready for a new lease in 3 years...we most definitely will be back. Many thanks. More

Easy to deal with. I wanted a very tight trade, I knew my values and what the car was worth and I wanted the deal without haggling. They bent over backwards and made me feel like it was fair balance of p my values and what the car was worth and I wanted the deal without haggling. They bent over backwards and made me feel like it was fair balance of power. No hassle at all, and I left happy with the car I wanted and then some! The salesman - Harold - was the best! More

This was my fourth Lexus from the Watertown dealership. As always Lexus of Watertown continues to surpass even its own standard of excellence year after year. I had the pleasure of dealing with Mike Espy As always Lexus of Watertown continues to surpass even its own standard of excellence year after year. I had the pleasure of dealing with Mike Espy this time around. He went out of his way to make the sale quick and easy. A very smooth transaction, and best of all he gave me a great deal! Mike,Maria,Manny,Tommy,are all such wonderful people. They never treat you like a customer, but treat you like you're part of the family. Which I'm happy to say I'm a part of! Thanks again LoW I love my new 2011 RX 350! And a special thanks to you Mike! Clark E. More

I know Maria for several years since we purchased our car from this dealership. During all these years a had multiple opportunities to see her outstanding service level. It has not been a single occasion wh from this dealership. During all these years a had multiple opportunities to see her outstanding service level. It has not been a single occasion when my request for time has not been adequately met. She is always very attentive, very knowledgeable and polite, and had never underestimated the time of service, so I could plan my time correspondingly. This is a very important factor for me. I tried driving several cars (Infinity, Acura, BMW, etc.). Some of them I like very much. However, my next car should be Lexus. The main reason for that is an outstanding service level (particularly Maria's). I can reassure you that an employee like her is the major, if not the main reason, for customers to buy Lexus. I am extremely grateful to her for being an exemplary service consultant through all these years. I would also like to use this opportunity to express my gratitude to another great employee of this dealership - its business manager Manny Ferreira. He always explicitly answered all my questions with all necessary details, provided me with set of options, whether on car purchase or the warranty, and in a soft way offers his advice on what to do. He has never been pushy in his suggestions, which makes me interested in soliciting his advice that I very much appreciate. He is another strong reason why my next car should also be Lexus. More

mike was my salesman was not very good at all until george frounjian took over was very polite and very helpfull he took over and ran with the ball and fixed everything making a lexus certified look li george frounjian took over was very polite and very helpfull he took over and ran with the ball and fixed everything making a lexus certified look like a lexus certified with salesman like george will want coustomers to come come back and buy another lexus from lexus of watertowm he made you feel at home from annamaria ana bill schrimpf great job george More

The Service Department of Lexus of Watertown provides professional, courteous and ontime service. The service advisor keeps me abreast of upcoming service work, which is very helpful in planning and sche professional, courteous and ontime service. The service advisor keeps me abreast of upcoming service work, which is very helpful in planning and scheduling the next appointment. The Business Center provides a quiet and internet-connected space, which enables me to begin my day's communication with colleagues and clients. More