Lexus of Watertown

I originially met with Mike to replace my 2007 ES350 to lease a new one. After a few days of conversation with Mike, then Greg, I came in and met with Tony Bruno who made the deal happen. They were all kin lease a new one. After a few days of conversation with Mike, then Greg, I came in and met with Tony Bruno who made the deal happen. They were all kind, courteous,and knew what I wanted. The whole sales experience was pleasant and easier than it has been at other dealers. More

My experience with this dealership was amazing. Coming from another large well known dealership where the process of purchasing a car was dragged out for weeks, I went in to Lexus of Watertown and was in from another large well known dealership where the process of purchasing a car was dragged out for weeks, I went in to Lexus of Watertown and was in and out with the exact car I wanted, in the exact amount I wanted to spend all in less than a few hours. Amazing. Never had such an efficient, effortless experience buying a car. Tony and Harold were both super friendly, gracious, understanding and EXTREMELY professional. They made me feel at ease, especially with such a big purchase. I WOULD DEFINITELY recommend Lexus of Watertown and especially Tony Bruno and Harold Schloss! If you go there GO SEE THEM! You will be just as satisfied as I am right now. I will be sending anyone I know buying a Lexus to them. Thank you!!! More

We leased a 2010 Lexus ES350 last night and it was the most pleasant car shopping experience we have ever had. We were repeat Lexus customers losing interest due to a poor experience at another dealershi most pleasant car shopping experience we have ever had. We were repeat Lexus customers losing interest due to a poor experience at another dealership. Before changing brands, we decided to give another dealership a chance to earn our business. Great decision! We started with internet sales which was a surprisingly easy and reliable way to do business contrary to our suspicions otherwise. The information was relayed by email and eventually phone calls and everything held true when we got to the dealership. They were very sensitive to our frustration with our prior attempt to purchase the car elsewhere and bent over backwards to make us feel comfortable. The final price was even less than expected and for the first time ever, we did not have to ask "Can you do better?". We just said thank you and walked out the door an hour and a half later with our new car. We are now driving a 2010 model, equipped exactly the way we wanted it, color of our choice and our payment is over $40 less that we were paying for our 2007. It is also considerably less than the other dealership was offering us. On our ride home, we were already contacting friends/family and encouraging them to give Lexus of Watertown a chance to earn their business! Even if you do not want to take the time to run around to another dealership, you can confidently work with them through internet sales to determine if they can do better for you. They will not waste your time - they will give you an honest answer. Price the car elsewhere, but if you have done your homework, I guarantee that they will be your last stop. More

so often in the auto industry,the process of buying wears the customer down, Instead of being a positive cut to the chase experience, it is back + forth with the price.Then once that is over, it becomes the the customer down, Instead of being a positive cut to the chase experience, it is back + forth with the price.Then once that is over, it becomes the interest rate or pressue to buy the extras items when signing... However,this purchase was perfect. Tony Bruno was great to deal with. He made it easy and was very accomodating and responsive. He got to the bottom line quickly,agreed to a great interest rate and no hard sales from finance! Arman, our salesman made delivery a breeze and Manny, the director of finance was great to deal with as well. This was one of the best car buying experienced yet! More

I saw a car on Boston.com and went to see it. The price was a bit higher than I wanted to pay so they found me a comparable vehicle at the price I could afford. The entire process was pleasant, unpress was a bit higher than I wanted to pay so they found me a comparable vehicle at the price I could afford. The entire process was pleasant, unpressured, professional, and I am enjoying my certified pre-owned Lexus immensely. More

I would highly recommend Watertown Lexus! I purchased a 2010 RX350 last November and the service that I have received has been above and beyond my expectations. From the 1st time I walked into this beauti 2010 RX350 last November and the service that I have received has been above and beyond my expectations. From the 1st time I walked into this beautiful dealership everyone was so friendly and professional. Whenever I return for a car wash or scheduled maintenance I am still treated the same way. My salesperson, Bobby Chung and sales manager, Adam Skolnick have helped to make this experience stressfree both pre and post sale. I am so happy with my new car purchase and will definitely buy a new car from them again. More

Our relationship with Lexus of Watertown began with a phonecall. We had been looking at a 2010 ES at a local dealership and my son & friend decided to help us out and check out the price at Lexus of Wat phonecall. We had been looking at a 2010 ES at a local dealership and my son & friend decided to help us out and check out the price at Lexus of Watertown. When we got an estimated price for the car we wanted, we decided that driving to Watertown might be worth the trip. As soon as we walked into the dealership, we were greeted by an extremely friendly group of employees. The overall atmosphere in the dealership was very comfortable for us. We met with Bert Reed who was extremely nice and answered all of our questions. The price quoted to us was almost there but not quite. When offered an even better deal the following day, we went forward with our purchase. We are thrilled with our new car and all contacts that we have made at Lexus of Watertown. We definitely will be recommending friends to Lexus of Watertown. More

I bought a 2010 RX 350 and had a great experience every step of the way. I was skeptical at first but Nick was true to his deal and I did not feel played around. John was extremely thorough and professiona step of the way. I was skeptical at first but Nick was true to his deal and I did not feel played around. John was extremely thorough and professional. Manny offered great insight into the financing piece and I was able to get a better rate than what my bank had offered - I was very pleased. I would reccomend these three guys to my friends and family without any hesitation. I love my new ride - thank you Nick, John and Manny! More

Lexus of Watertown is the best dealership I have ever interacted with. Their commitment to the customer is exceptional. This is on both a pre and post sale basis. These qualities are reflected in their s interacted with. Their commitment to the customer is exceptional. This is on both a pre and post sale basis. These qualities are reflected in their staff. I had the pleasure of having Ed Grady as my salesperson. The treatment I received from Ed was truly exceptional. He answered all my questions, was very patient and extremely knowledgeable about the car I was purchasing. Never once did I feel any pressure to buy. The negotiating process was very professional and the communication and service I received from Ed was great. Lexus of Watertown has a great asset in Ed. I would highly recommend Ed and Lexus of Watertown to any prospective buyer. Please feel free to use me as a reference. Thanks Joe DiMarino More

Leased a couple of IS 250s from Lexus of Watertown in December for my company. This time I decided to try them for my personal vehicle. Ended up buying a new RX 350. The entire negotiation took 30 second December for my company. This time I decided to try them for my personal vehicle. Ended up buying a new RX 350. The entire negotiation took 30 seconds, over the phone. They asked what I wanted to pay. I told them. They called back with a yes. This is a dealership that takes very good care of its customers. Nobody else offers this car for the price I paid. And delivery was flawless, as it was with my other vehicles. Over the years, I've bought Lexuses from three of the big dealers in the area. I've got to say, the other two aren't even in the same league with Lexus of Watertown. More