Lexus of Watertown

They did not listen when I said I was not interested in a car with a $2500 Navigation System, I said I would not pay for a Navigation System, and then tried to sell a car with the Navigation System for $250 car with a $2500 Navigation System, I said I would not pay for a Navigation System, and then tried to sell a car with the Navigation System for $250 off the MSRP. (I had already said that I would prefer to order the car I wanted than pay $2500 for something I did not want!)They wasted an hour of my time when they could have just said up front, no, you would be better off ordering what you want. They offered 70% of the Edmunds Value for the trade-in. Yu came back with this "deal" without bringing back the keys to my car so I could leave. I said I wanted my keys back to my car - a Lexus I had purchased from them and brought back for service or the last seven years. After I asked, Yu returned WITHOUT THE KEYS, saying the sales manager wanted to know how far apart we were. Total sleaze. I thought that a dealer would treat a customer willing to spend $50K on a car with some respect. I was wrong. Did I mention they did not offer a vehicle to test drive? More

Harold helped my wife and me become familiar with the Lexus, to learn all of its great features, and to become comfortable with a brand new RX-350. He also gave us a great deal on the car. He's very know Lexus, to learn all of its great features, and to become comfortable with a brand new RX-350. He also gave us a great deal on the car. He's very knowledgeable, patient, friendly, open and honest. I would strongly recommend him to anyone looking to purchase a new Lexus. More

After being frustrated by another Lexus dealership, I went to Watertown, and sat down with Harold Schloss. There was virtually zero haggling, and I walked away with an RX350 for a great price (at least went to Watertown, and sat down with Harold Schloss. There was virtually zero haggling, and I walked away with an RX350 for a great price (at least with respect to what I intended to pay). It took less than 15 minutes to agree on a price. After dealing with Howard, I sat down with Alex in financing. The optional services/extended warranties, etc. were explained thoroughly with no pressure to purchase any of them. Do not waste your time with other dealers - go straight to Watertown. It was hands-down the best car-buying experience of I ever had. More

This was one of the most pleasant car buying experiences we have ever had. We went to several other dealers first and in this case we definitely saved the best for last. It was my daughters first car purcha we have ever had. We went to several other dealers first and in this case we definitely saved the best for last. It was my daughters first car purchase and Andy was a fabulous person first and foremost and a highly skilled knowledgeable salesman as well. He was very accommodating and made the whole process painless and smooth as silk. I never thought we would be able to get such a great deal at a high end Lexus dealer on a used Honda Fit or I would have skipped all the other Honda Dealers and come here first. Manny in finance was fabulous as well and worked with my daughter to get her the best deal on an extended warranty that made sense. This guy KNEW HIS STUFF...A truly high class operation ALL THE WAY and their people are what makes the difference. Free car washes for as long as you own the car, continental breakfasts, beverages and snacks. WOW...They do it Right. VERY IMPRESSIVE place and even more impressive salespeople. By all means ask for Andy S. More

My experience purchasing a new vehicle at Lexus of Watertown has exceeded all of my expectations. Prior to joining the Lexus family I was a loyal customer of Toyota of Watertown. Both dealerships ar Watertown has exceeded all of my expectations. Prior to joining the Lexus family I was a loyal customer of Toyota of Watertown. Both dealerships are amazing but Lexus of Watertown has the most beautiful facilities and friendliest staff I have encountered. I had been looking for a new vehicle for quite some time but had not found the right one. That was until I started worked with David. He was extremely knowledgeable and I felt he did everything in his power to get me the best vehicle. I credit him with guiding me to my final decision on a 2011 Lexus IS 250! I did not know about this vehicle before I entered the Lexus dealership and within an hour I was SOLD! I am very happy with my purchase and quality of people you have working at your dealership. Thank you for everything you've done. Customer for life! More

I recently purchased a used Acura TL from Lexus of Watertown. I am very happy with the car. Since they are all unique, I think shopping for a pre-owned car is a lot harder than buying a new one. I wa Watertown. I am very happy with the car. Since they are all unique, I think shopping for a pre-owned car is a lot harder than buying a new one. I was happy to be the second owner of this Acura. The car was 100% as advertised, and the tires and brakes were 100%. I cannot emphasize how important that is to me, particuarly with a used car. George F. Was my salesman, and he was very friendly, honest, and enthusiastic. He answered all of my questions and was able to track down the spare key as well. The sale was very quick and easy. I have told him to keep an eye out for a nice gently used Lexus SUV for my wife, if one comes in on trade with the right colors, mileage, price and condition, I'll be there with my checkbook ready. I am happy to know that I have somebody out there that is doing the legwork for me. Tony Bruno, the sales manager, was very nice and gave me what I felt was a fair valuation of my trades, and a fair price for the car I wanted. He went out of his way to help with a lot of the legwork and the logistics of planning the whole thing out ahead of time. I came in prepared with all my documentation, titles, clean cars, and got a very fair price, and went home very happy. Manny Ferriera, the Fianance manager, helped me coordinate the process of getting 2 cars traded in, and 2 cars registered and insured. I got it all done in about 4 hours, which is lightning quick in my opinion. He also gave me a fair price on an extended warranty, which I didn't expect to purchase, but am glad I did. I would have no problem referring my friends and family to this dealership. More

I had been looking to see and test drive a 2011 CT200h for several months. My last car was an Acura TL which I loved but I was in the market for a new car and wanted a hybrid and after considerable resear for several months. My last car was an Acura TL which I loved but I was in the market for a new car and wanted a hybrid and after considerable research I was very interested in the Lexus CT. Being a new model for 2011 and in very short supply no dealers had any due to delays in manufacturing in Japan. I had calls into several Lexus dealers to get to see and test drive one. Lexus of Watertown was more responsive to my inquiries than other dealerships that I contacted and they called with a demo to test drive. I loved the car and ended up buying the demo I had test driven. Harold Schloss was great to work with on the sale. He was very responsive to my calls as we discussed the deal over a period of a few days and I felt he and the dealership were very fair in where we ended up for the price for the car. This is my first Lexus and I'm anxious to see how the experience from here on out goes versus their reputation. My expectations are high for both the brand and the dealership but so far I'm impressed. More

I have purchased numerous Lexus vehicles, all from this dealer and all serviced at this facility. They have always performed in the Lexus tradition of excellence. I expect and do get top quality, courteous dealer and all serviced at this facility. They have always performed in the Lexus tradition of excellence. I expect and do get top quality, courteous, and exceptional service and information. They stand behind their product 110%. My sales person did everything he could to make my visit comfortable and satisfying. I would recommend the dealership to anyone. More

We recently purchased a new Lexus at Lexus of Watertown. As with any transaction there is a level of burden and uncertainity am I getting the best deal is this dealership up to par with fixing my vehicle if As with any transaction there is a level of burden and uncertainity am I getting the best deal is this dealership up to par with fixing my vehicle if something goes wrong, etc. First, we have been a Lexus family since 1993 and we know the Lexus philosphy intemiently. I must say that John Barstow was excellent, he explained clearly and concisely all of the facts about the vehicle as well as represented us to get the best deal we could have wished for. The dealership was professional courtious as well as attentative to every deatil and when either my wife or I asked for something they were more than happy to accomodate. When all said and done and the time came to take delivery of my new Lexus RX350 I was so thrilled and excited. John ensured that all of the options that we purchased was installed correctly functioned as described and he took the time to explain every detail of the New and very impressive Navigation system as well as set everything in motion to enjoy our vehile to its up most highest performance. We all know that Lexus builds impressive vehicles and we also know that they stand behind their products without question. Lexus of Watertown is testament to the value proposition that people seek today in an important purchase such as a new Vehicle. I would strongly recommend Lesus of Watertown to anyone that is seeking a professional atmosphire as well as having a sales person like John makes this kind of transaction go smoothly and most importantly enjoyable. I have found a new home for my Auto purchases going forward. A satisfied Lexus Customer! More

I bought a new Lexus from Herb Chambers in 2008 . I wanted to be a repeat customer & purchase a certified 2008 RX 350 for my wife . After 2 hrs of the "game" I gave the salesperson my price to purchas wanted to be a repeat customer & purchase a certified 2008 RX 350 for my wife . After 2 hrs of the "game" I gave the salesperson my price to purchase the vehicle before I left the showroom . We were $2000. apart and he was firm . I called Watertown Lexus which I had heard good things about since I'm a retired police officer from Watertown . I checked them out on Kelly Blue book . They had the same car , year ,color, options that my wife wanted less the towing prep pkg . with 5000 less miles . I told the on-line sales assistant who I called @ Watertown that for me to purchase the vehicle the had to come below the price that I gave to Herb Chambers . Watertown beat this price by $719 . When my wife & I came to Watertown Lexus to check out this RX we found that It needed some cosmetics & cleaning . Our salesman , George Frounjian who was low key & very knowledgeable promised that if we purchased this vehicle he would make it LOOK NEW & he was a man of his word , he had everything fixed to my wife's approval & because this whole process took 6 days to complete & we live 75 miles away George called every day with updates and even programed his phone # into my wife's car memory so that we can call him with any problems or questions that arise. Everyone we dealt with for this purchase was great , including Alex who did all the paperwork and put my wife at ease . More