Lexus of Watertown

My wife and I purchased an RX350 from Lexus of Watertown in June and could not have been more pleased with the accomodating staff, attention to detail, and overall exceptional customer service. Andy Smallc in June and could not have been more pleased with the accomodating staff, attention to detail, and overall exceptional customer service. Andy Smallcomb, our salesman, was excellent to work with and really made the buying experience a breeze. I would highly recommend this dealership to friends, family, and anyone looking for a great deal! More

Tony was awesome - he beat the deal I had with another dealership (enoughso that I canceled my order with the other dealership). He made sure I was taken care of, got my car in the time frame he said it dealership (enoughso that I canceled my order with the other dealership). He made sure I was taken care of, got my car in the time frame he said it would arrive, called repeatedly with status updates, and set me up in the finance office with Manny who was also great. I am very happy with my experience (my boyfriend had leased a Lexus a few months back from Watertown but my experience was hands down much better becuase of Tony and Manny) and we both plan to come back and purchase lease with Tony in the years to come. More

My husband and I had been considering several different options for a new car, but after we spoke with Mr. Espey we became convinced that another Lexus RX was the car for us. He carefully listened to our c options for a new car, but after we spoke with Mr. Espey we became convinced that another Lexus RX was the car for us. He carefully listened to our concerns about the older model, eg. the GPS system, the light carpeting not suitable for a New England winter. He demonstrated the new technologies, so much improved over our older model car, and he treated us with respect and very little pressure, which is exactly how we like to buy a car. We left the dealership entirely satisfied with our new purchase and our experience. We would absolutely recommend Lexus of Waterown and Mr. Espey in particular. We are thrilled with our new car! More

Andy Smallcomb was terrific. He greeted us at his desk with a big smile, and took his time showing us various pre-owned Lexus' on the lot. He was upbeat, frank, and never pushy. When we tested the CD play with a big smile, and took his time showing us various pre-owned Lexus' on the lot. He was upbeat, frank, and never pushy. When we tested the CD player, and a Salsa CD started playing, Andy started dancing in the back seat. Andy loosened us up during the sales process. We felt at ease with Andy. At the end of the day, we got an amazing price, and Andy went to bat for us, and got us the price we wanted. We highly recommend Andy. He's awesome. And if you ever need a back-up dancer for your next boy-band, we recommend Andy for that as well! Alexis and Sandy More

Everyone was great. I had my car in for routine service and a detail. They went above and beyond including my yearly inspection. I didn't even ask for it and they took care of it for me anyways. That was and a detail. They went above and beyond including my yearly inspection. I didn't even ask for it and they took care of it for me anyways. That was a great surprise and time saver. I was able to drop off my car and use a loaner for the day. I was in and out of there in 15 minutes. I couldn't have asked for more. Everyone was very friendly, efficient, and my car looked great! More

This dealership has the best service by far...and I have made many car purchases in the past. I will definitely without a doubt purchase my next vehicle there and I am not dreading the experience. Everyone made many car purchases in the past. I will definitely without a doubt purchase my next vehicle there and I am not dreading the experience. Everyone I deal with there has always left me with a great experience. More

I wanted to take the opportunity to share with you the excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific. He goes out of his way to provide A+ level service and beyond. I have been a loyal Lexus customer for several years now and will continue to drive my current RX300 and will repurchase another Lexus (from the Watertown location) in the coming years. Chad is a detail oriented professional, and is consistently well mannered, polite and courteous. I have had several larger priced car maintenance expenses over the past few months and Chad has helped me understand and prioritize each item that my car needed. I appreciate being able to drive to the Lexus location - just minutes from my home, receive a fabulous (clean and non-smoke smelling) loaner car and be treated with respect and hospitality by not only Chad but your entire team. In a time when finances are tight and luxuries are limited, I want to personally thank you for employing such a great team in Watertown. Your staff and specifically Chad are fantastic. Brand loyalty is a big issue in today's market and you continue to win me over at Lexus. More

I just recently bought a new RX350 from Lexus of Watertown and somehow managed to get a large amount of tar stuck on one of my tires, might have been due to the 90+ degree days we have had recently Watertown and somehow managed to get a large amount of tar stuck on one of my tires, might have been due to the 90+ degree days we have had recently but caused my car to drive funny. I called Chad to see what the best way for me to get it off and without hesitation he made an appointment for Lexus to come pick up my car from my home and deliver it back when they were done. AMAZING! When I got home from work, there was my car exactly where I had left it, much cleaner than I had left it and tar free. Having been a loyal BMW driver, I have been so use to driving 40 minutes to Peabody to drop my car off and then pick it up again…this service was such a treat. Chad and the Lexus team serviced it amazingly! More

The first person to greet me when I went to this dealership was Adam Skolnick. Extremely friendly and personable. As sales manager he assigned Harold Schloss to assist me in shopping for the right c dealership was Adam Skolnick. Extremely friendly and personable. As sales manager he assigned Harold Schloss to assist me in shopping for the right car. Harold did his job very well and I bought the ES350. Pricing of this vehicle was very fair, but for me, Adam & Harold performed excellent customer service. Forgetting about the sale, I truly felt the human side of these two human beings. I will tell all my friends and relatives, if they are interested in a Lexus to see Adam Skolnick and /or Harold Schloss. More

We bought our second Lexus RX at this dealership and were pleased with the buying experience. Unfortunately, their service continues to fall short. When discussing the service (40,000-mile) to be done on my pleased with the buying experience. Unfortunately, their service continues to fall short. When discussing the service (40,000-mile) to be done on my last visit with Chad, I explained that my main concern was a problem with the Blue Tooth telephone system, which recognize my cell phone, but prevented me from making calls from its memory. We agreed that he would tackle this problem after the other service items had been addressed. I asked that they check the engine air filter (It had been replaced less than a year before.), drain and replaced the brake fluid, skip the tire rotation (I replaced the tires and that vendor services the tires at no cost.), and do the rest of what's normally done @ 40,000 miles. When the regular service had been completed, Chad wasn't available. Eddie, who did his best, wasn't able to shed any light on the problems with my cell phone. When I reviewed the record of this service visit, I'm really annoyed ("pissed") that it says I denied service to the engine's air filter and the front brakes. I was never informed by Chad or anyone else that either the air filter or the front brakes needed to be serviced or replaced. Now the record for my car says I "denied" service. This strikes me as some kind of a game, which I'm not willing to play. And, the main problem I have with the car has not been resolved. In brief, the attitude of the staff doesn't recognize the value of my - or other customers' time. The fact that my most troubling problem wasn't resolved means - from their perspective - that I'll be back. I, of course, will find an alternative. More