Lexus of Watertown

Due to the nature of my business, I purchase many cars and often. I have had good and bad car purchasing experiences. I can tell you that my experience at Lexus of Watertown falls under the "Excellent" ca and often. I have had good and bad car purchasing experiences. I can tell you that my experience at Lexus of Watertown falls under the "Excellent" category as they run a first rate operation. All purchasing experiences begin with the sales associate. I had the pleasure of working with Jimmy Yu. Jimmy was very knowledgeable of the product, had a friendly, patient demeanor and expedited the purchase quickly without the drama I have experienced at some other dealerships. I was in and out in an hour with a great car at a great price. But the great experience did not stop there. When the car was prepped and registered, Jimmy delivered it to the house and spent an hour and a half explaining all of the cars features. He even programmed the Bluetooth and garage door opener! I give Jimmy Yu and Lexus of Watertown a 5 star rating as they have earned it! More

The dealer is great,they have a lot of cars to selected.all the peoples are very nice.especial the salesperson.this is my second time bought the car here.Thanks! selected.all the peoples are very nice.especial the salesperson.this is my second time bought the car here.Thanks! More

Jimmy was a straight shooter. He was informative, helpful, persuasive, but not pushy. I always felt like he understood my timeline for buying a car, and worked within that. He didn't badger me duri helpful, persuasive, but not pushy. I always felt like he understood my timeline for buying a car, and worked within that. He didn't badger me during the process, and instead, made the car-buying experience better than I expected. I purchased a 2008 400h, and so far I'm very happy with the vehicle. I would definitely recommend Lexus of Watertown, and especially Jimmy, to friends seeking to buy a certified pre-owned vehicle. More

Exceptional Service throughout, from the minute we walked through the door. They went to great lengths to make sure we were happy with our purchase. We would definitely recommend this dealership to others. T through the door. They went to great lengths to make sure we were happy with our purchase. We would definitely recommend this dealership to others. Thank you More

I went into Lexus of Watertown just "looking" for a Lexus. I wanted to check out a few different dealerships. Andy was right there, smiling, and introduced himself to us. I looked at the RX 35 for a Lexus. I wanted to check out a few different dealerships. Andy was right there, smiling, and introduced himself to us. I looked at the RX 350 and loved it. I ended up buying the first car I looked at. Andy was extremely knowledgeable about the car, very personable and never pushy about selling a car to me. Manny Fereira in Finance was fabulous too. The financing went smoothly. I would highly recommend visiting Lexus of Watertown and asking for Andy Smallcomb! More

Great dealer. I came in wanting Fire Agate CT 200h without Nav and got exactly what I wanted without any hassles. All my questions were answered and we proceeded with the transaction exactly at my pa without Nav and got exactly what I wanted without any hassles. All my questions were answered and we proceeded with the transaction exactly at my pace. A great deal and John is a pleasure to work with. More

Jim is the type of salesman who gives car dealerships a good name. He was patient (I wasn't sure what I wanted), considerate, very helpful and able to communicate without pressure. He introduced to me to good name. He was patient (I wasn't sure what I wanted), considerate, very helpful and able to communicate without pressure. He introduced to me to the people I'd be working with (service manager, etc.) and made sure the purchase went smoothly and quickly. Upon a return visit, he greeted me enthusiastically and spent time answering my questions. I highly recommend Jim and this dealership. Class Act!!! Thank you for a really pleasant experience, Roberta More

Had a serious AC leak which soaked carpets - bad experience at nearest Lexus dealer so came to Watertown where car had originally been bought and serviced. Chad Tinti, my Service Advisor, was fant experience at nearest Lexus dealer so came to Watertown where car had originally been bought and serviced. Chad Tinti, my Service Advisor, was fantastic - replaced carpets and mats under warranty and I had 30K service done also. They gave me a beautiful loaner and brought my car back to my office and picked up loaner. I have never been treated this well at any dealership..didn't think it was possible. I am now a Lexus of Watertown customer and plan on buying my next Lexus here also. Lexus of Watertown knows how to treat their customers!!! I am more than impressed. More

Best car buying experience I have ever had! The sales staff and finance people were excellent and the whole process from start to finish went extremely smoothly... staff and finance people were excellent and the whole process from start to finish went extremely smoothly... More

We travelled to Watertown to buy the car of our dreams. It was quite a ride but well worth it. Ed Grady was our SUPER salesman. Ed was incredibly easy to work with. He not only met our needs, he made sure It was quite a ride but well worth it. Ed Grady was our SUPER salesman. Ed was incredibly easy to work with. He not only met our needs, he made sure that everything was taken care of. He even delivered the car 40 miles away! After the follow-up phone call, we knew that we had been to a dealership unlike no other. We didn't only meet a salesman, we made a new friend. We highly recommend Lexus of Watertown and will travel the distance next time we need a vehicle. :) More