Lexus of Watertown

Ussa knows what he’s talking about when it comes to cars , he was very helpful! I recommend him!! , he was very helpful! I recommend him!! More

I choose to specifically leave the salesperson's name out of this because he has nothing to do with this review, and it is not their fault. I suspect it is from higher up or service. However, until today, I of this because he has nothing to do with this review, and it is not their fault. I suspect it is from higher up or service. However, until today, I would have honestly rated my experience at four stars. However, the day before I was supposed to take delivery of my car and took time off from work, I received a text message at 5 pm from my salesperson asking to reschedule delivery until Thursday. This was due to the predelivery inspection not being completed. The funny thing was that it was hurry, hurry, hurry to get the sale and all of the paperwork complete, and they called on Saturday morning for the deposit. Now, all of a sudden, things slow way down. Typical car dealer crap, once they get your money, pretend to take an interest in you and pretend to befriend you so they can make their sale. It was made known during the process that I was the tenth sale of the day. Frankly, I didn't care if I was the 50th; I just wanted to get my vehicle in a timely fashion, just as I completed all of their paperwork requests in a timely fashion. Who knows when I will get it? I am getting text messages from the salesperson saying they will make it up to me somehow... Again, YA RIGHT! Once they get my trade and I get my car, I will never see or hear from them again. The days of brand and dealer loyalty are gone. Maybe someone can squeeze in a predelivery inspection sometime between tomorrow and before my first month's payment is due. Before you purchase or lease here, find out when exactly you will get your car. They will tell you one thing and then clearly change things. More

I had a fantastic experience with Kevin Silva who assisted us with purchasing of my new Lexus, at Lexus of Watertown . Kevin was attentive, knowledgeable and went above and beyond not only with deli assisted us with purchasing of my new Lexus, at Lexus of Watertown . Kevin was attentive, knowledgeable and went above and beyond not only with delivery of the car but tutoring us with the car technology. Thank you Kevin!! Silvia and Rick More

We just purchased our 4th Lexus from this dealership. We keep coming back for the great service (Amanda is the best!). Also, I can't say enough about our sales person. . . . Kevin Silva was terrifi We keep coming back for the great service (Amanda is the best!). Also, I can't say enough about our sales person. . . . Kevin Silva was terrific. We recently relocated to Stowe VT since there are no Lexus dealers in VT, Kevin held our had though the entire purchase process. He even delivered the car to us at the DMV in Montpelier. When we left the DMV we had our registration and title in hand. Kevin took the time to set up all our services on the car and walk us through all the new gadgets. Thanks Kevin! More

I cannot express my gratitude towards Ussa with the purchase of my new Lexus RX 350H! He is truly a gentleman, he was so patient and very attentive to my concerns and needs! This is my 2nd purchase purchase of my new Lexus RX 350H! He is truly a gentleman, he was so patient and very attentive to my concerns and needs! This is my 2nd purchased from him and would highly recommend him to anyone in the market for a Lexus. More

Kevin Silva was very friendly and informative making the purchase of my new Lexus a great experience purchase of my new Lexus a great experience More

Highly recommend you ask for Ussa when buying your New Lexus, he is very knowledgeable of each vehicle and provides you with a great experience throughout the whole process. I was fortunate to have Ussa h Lexus, he is very knowledgeable of each vehicle and provides you with a great experience throughout the whole process. I was fortunate to have Ussa help me with picking out my new is500. More

Ussa was wonderful to work with. He is patient and highly knowledgeable. I appreciate all of the time he spent with me to make my purchase an enjoyable experience. He is patient and highly knowledgeable. I appreciate all of the time he spent with me to make my purchase an enjoyable experience. More

Ussa was fantastic in EVERY way! !! Best experience I’ve ever had in buying a new car! If I could give him 6 stars, I would! !! Best experience I’ve ever had in buying a new car! If I could give him 6 stars, I would! More

Ussa was incredibly knowledgeable and professional throughout the process of buying our GX550. He was able to answer all of our questions clearly and concisely, thoroughly explain all the features of throughout the process of buying our GX550. He was able to answer all of our questions clearly and concisely, thoroughly explain all the features of the vehicle, and communicated effectively with us throughout the entire process. It was the most seamless car buying experience we have had to date! Thank you! More