Lexus of Watertown

Ussa was amazing to work with. He made the Car buying process so easy! I will definitely be buying my next car from Ussa at Lexus of Watertown. He made the Car buying process so easy! I will definitely be buying my next car from Ussa at Lexus of Watertown. More

I had an excellent experience purchasing my new Lexus GX 550. Ussa went above and beyond to make the entire process smooth, stress-free, and actually enjoyable. The entire team was knowledgeable, patient, a 550. Ussa went above and beyond to make the entire process smooth, stress-free, and actually enjoyable. The entire team was knowledgeable, patient, and took the time to answer all of my questions! Everything was handled professionally and efficiently. I truly appreciate the great customer service and would absolutely recommend Ussa to anyone looking to buy a new vehicle. I’m thrilled with my new GX 550! 🚗✨ More

Second Lexus IS 350 F Sport I've owned since 2024. First one was bought from another dealership and was a 2023 certified pre owned (loaner car) with 7400 miles on it when I bought it. I wanted to upgr First one was bought from another dealership and was a 2023 certified pre owned (loaner car) with 7400 miles on it when I bought it. I wanted to upgrade to a 2025 and after looking for the identical car to the one I had which literally took months to find, one finally came up for sale at Herb Chambers Lexus of Watertown and my current Lexus IS 350 F Sport is a 2025 that only had 5 miles on it when I bought it. I bought the 2025 for two reasons, 1) I read on a forum which I found not to be true was that Lexus was going to discontinue the IS 350 F Sport after 2025 2) I wanted a new car with the low miles this one had so I could break in the car the way I wanted to. Since my 2023cwas a loaner, who knows how it was broken in and if it was broken in properly. The difference between customer service at Herb Chambers Lexus of Watertown and the last dealership I bought from was night and day as Herb Chambers Lexus of Watertown had it all over the prior dealership I dealt with. Looking for a Lexus?? Look no further than Herb Chambers Lexus of Watertown. You WILL NOT be disappointed!!! More

Excellent experience from start to finish. Michael was knowledgeable, transparent, and made buying a car easy and enjoyable. Truly top-notch service. Love my new car!!! Michael was knowledgeable, transparent, and made buying a car easy and enjoyable. Truly top-notch service. Love my new car!!! More

Extremely impressed with Ussa’s professionalism and kindness. He was awesome!! Would definitely recommend him to family & friends! kindness. He was awesome!! Would definitely recommend him to family & friends! More

Ussa is very kind, honest, and attentive. He doesn’t come us like a salesman, but rather like a friend helping you make a decision that is in your best interest. He helped me a lot and did us He doesn’t come us like a salesman, but rather like a friend helping you make a decision that is in your best interest. He helped me a lot and did us best for me to get the best deal. More

Ultimate professional. Works diligently to accommodate your request with outstanding service. I have purchased many cars over my lifetime but Ussa is by far the best I have Works diligently to accommodate your request with outstanding service. I have purchased many cars over my lifetime but Ussa is by far the best I have ever worked with. Highly recommend. More

I had an incredible experience purchasing my vehicle from Lexus of Watertown and Ussa, specifically. The dealership is beautifully laid out, relaxing, low pressure, customer centered. Ussa was patient, proac Lexus of Watertown and Ussa, specifically. The dealership is beautifully laid out, relaxing, low pressure, customer centered. Ussa was patient, proactive, transparent, honest and communicative. He walked me through every step of the process. He gave me an in-depth tour of the vehicle I was interested in. I have never had a customer centered experience like the one Ussa provided. 10/10 More

I’ve bought two cars from Ussa since August. Due to changes in my job and no longer working from home an EV was not a good option for me, I traded in my RZ for an RX. I texted Ussa and he lined Due to changes in my job and no longer working from home an EV was not a good option for me, I traded in my RZ for an RX. I texted Ussa and he lined up a beautiful replacement for me. I’m so happy with my new car and although I had to take a hit, the dealership was fair. He went to bat for me. More

I was in the market for another vehicle and had the pleasure of working with Kevin Silva. My overall experience with him was excellent. I never felt pressured at any point during the process, from star pleasure of working with Kevin Silva. My overall experience with him was excellent. I never felt pressured at any point during the process, from start to finish, and he was patient while maintaining full transparency throughout pricing and options. This is my second vehicle purchased from Lexus of Watertown, and the experience once again exceeded expectations. The entire purchasing process was quick and painless, and I drove away in the vehicle I wanted. I would highly recommend anyone in the market to ask for Kevin Silva. More