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Lexus of Watertown
Watertown, MA
1,764 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,764 reviews
December 21, 2024
“I had the pleasure of working with Ussa Pradhananga, and I am thoroughly impressed with the exceptional service provided. Ussa is knowledgeable, professional, and genuinely cares about customer satisfac and I am thoroughly impressed with the exceptional service provided. Ussa is knowledgeable, professional, and genuinely cares about customer satisfaction. They took the time to understand my needs and guided me through every step of the process, ensuring that I made the best decision. Ussa’s friendly demeanor and attention to detail made the experience seamless and enjoyable. I highly recommend Ussa to anyone looking for top-notch service. Thank you for going above and beyond!” More
by Keomattin
Employees Worked With
December 20, 2024
We had an excellent experience buying our Lexus, and Kevin, our sales representative, made the entire process smooth and enjoyable. His knowledge, patience, and attention to detail truly set him apart, Kevin, our sales representative, made the entire process smooth and enjoyable. His knowledge, patience, and attention to detail truly set him apart, and he was always available to answer our questions and guide us through every step. We couldn't have asked for better service! More
by dan
Employees Worked With
December 16, 2024
Our buying experience at Lexus of Watertown was great and our salesperson Herb made it an extremely easy process. Herb was a pleasure to deal with and there was no sales pressure. We are very happy with our our salesperson Herb made it an extremely easy process. Herb was a pleasure to deal with and there was no sales pressure. We are very happy with our purchase. More
by Steve and Jane
Employees Worked With
December 14, 2024
Just bought an nx350. The customer service and attention to detail was 5 star. So impressed with the level of serice. John Barstow sales rep is the consummate professiona The customer service and attention to detail was 5 star. So impressed with the level of serice. John Barstow sales rep is the consummate professional. PLEASE contact him if your serious he delivers. All I's dotted an T's crossed. Grateful for such good people Will be back for sure More
by bill
December 11, 2024
It’s easy to pile onto the 5 star reviews. Ussa is the best! Totally experienced, so knowledgeable and patient with every step of the sales process. If you didn’t know he was working for Lexus Ussa is the best! Totally experienced, so knowledgeable and patient with every step of the sales process. If you didn’t know he was working for Lexus, you would think he was working for you. Buying a car has always had challenges but with Ussa it was a smooth and uncomplicated as possible. More
by tanelons
Employees Worked With
December 11, 2024
This dealership is 5 star all the way they are absolutely phenomenal do not go anywhere else to purchase a Lexus the customer service is impeccable the salesman Waldi was absolutely amazing so kind so helpfu phenomenal do not go anywhere else to purchase a Lexus the customer service is impeccable the salesman Waldi was absolutely amazing so kind so helpful I can not say enough about him he made my car buying experience so enjoyable this is the absolute best Lexus dealership around do not even consider going anywhere else More
by Alexandra11c
Employees Worked With
Waldo
December 11, 2024
This dealership is 5 star all the way they are absolutely phenomenal do not go anywhere else to purchase a Lexus the customer service is impeccable the salesman Waldi was absolutely amazing so kind so helpfu phenomenal do not go anywhere else to purchase a Lexus the customer service is impeccable the salesman Waldi was absolutely amazing so kind so helpful I can not say enough about him he made my car buying experience so enjoyable this is the absolute best Lexus dealership around do not even consider going anywhere else More
by Alexandra11c
Employees Worked With
Waldo
December 10, 2024
I had a great experience to purchase a new vehicle! Ussa was very helpful as well. Ussa was very helpful as well. More
by Elyons22
Employees Worked With
December 09, 2024
We had an amazing experience working with Kevin Silva at Lexus of Waterdown! He was incredibly patient and attentive, taking the time to understand my family’s needs and preferences. Kevin presented us with Lexus of Waterdown! He was incredibly patient and attentive, taking the time to understand my family’s needs and preferences. Kevin presented us with various options and thoroughly explained each model. He kept us updated on available models and helped us secure our dream car quickly and efficiently. I would absolutely work with him again and highly recommend reaching out to him for your car purchase. Lexus of Watertown is a top choice—highly recommended! More
by Dexter
Employees Worked With
December 09, 2024
Thank you, Eliane, for the incredible service! We are absolutely in love with our new Lexus NX350, and it’s all thanks to your hard work and attention to detail. Your professionalism and kindness We are absolutely in love with our new Lexus NX350, and it’s all thanks to your hard work and attention to detail. Your professionalism and kindness made the entire experience seamless. Lexus of Watertown is lucky to have you! More
by Mojtaba
Employees Worked With
