Lexus of Valencia

Bryan is always very pleasant and helpful as well as all other associates that I have dealt with. I think that Lexus of Valencia has the best Customer Service I have ever seen. Bryan is the BEST!!!! He al other associates that I have dealt with. I think that Lexus of Valencia has the best Customer Service I have ever seen. Bryan is the BEST!!!! He always make me feel like I'm his only customer! More

I have purchased my last two cars from this dealership and they amaze me with their service and the quality products they sell. I will likely buy more cars from this dealer. Keep it up! I can't believe and they amaze me with their service and the quality products they sell. I will likely buy more cars from this dealer. Keep it up! I can't believe this survey forces people to type a minimum characters. That is absolutely ridiculous. What a bad taste to leave in everyones's mouth... More

the service is good and accommodating in the service department,they are so welcoming and friendly, I highly recommend this dealership to friends, and given a chance if my budget will allow me to buy a department,they are so welcoming and friendly, I highly recommend this dealership to friends, and given a chance if my budget will allow me to buy another Lexus brand of car I will go here and buy another one. keep up the friendly and accommodating service More

Scott was very helpful when scheduling my appointment. My car was in for a recall part along with many others but he was able to make me an apponitment in a timely manner. When I arrived for my appointme My car was in for a recall part along with many others but he was able to make me an apponitment in a timely manner. When I arrived for my appointment Scott greeted me promtly and went through the services needed for my car efficiently. I was then given a loaner car and I was on my way. Two short days later I was sent an email and a phone call to let me know my car was ready for pick up. The process was quick and painless. Thank you. Michelle More

Everyone at Lexus of Valencia are very profesional and friendly, my experience every time I visit them it has always been pleasent. I have tried other Lexus dealer and came out very unhappy. That is why friendly, my experience every time I visit them it has always been pleasent. I have tried other Lexus dealer and came out very unhappy. That is why I continue coming back to them since I bought my 1st Lexus. Thank you. More

they're all so nice... in sales or service everyone is friendly and helpful and there's minimal wait time when you bring your car for service - and it's always washed when you get it back - they even repa friendly and helpful and there's minimal wait time when you bring your car for service - and it's always washed when you get it back - they even repaired my car today as a show of good will - it was out of warranty but they didn't charge me More

Wow, professional and caring people that respect my time and needs. Seriously, wow. A few weeks after driving my new car, I was hit by road debris which resulted in minor body damage and a shattered windsh and needs. Seriously, wow. A few weeks after driving my new car, I was hit by road debris which resulted in minor body damage and a shattered windshield. Lexus of Valencia was so accommidating to take in my car over the weekend and getting it to the autobody shop for me. Mark, the fleet manager, personally called me to see what happened and if I was alright. The car has since been repaired beautifully, and today I had maintenance service completed with Bryan, who always takes care of me since my previous car. This place rocks: Bryan is respectful of my time in servicing, Mark brought this car from a San Diego dealership because it was the last white/tan 2010 in the western hemishere (and I really wanted it!!), and Beau is a very cool, non-pushy salesperson. These guys are my peeps at Lexus of Valencia. More

I always dread visiting auto dealers. I expect high pressure sales tactics with little concern for what I want. What a refreshing experience I had at Lexus of Valencia. John Perkins listened to what pressure sales tactics with little concern for what I want. What a refreshing experience I had at Lexus of Valencia. John Perkins listened to what we wanted and showed us the car that exactly met our needs. The initial trade in price was fair, but when I said that I thought it might be a little low they asked me what I wanted and then had the car re-evaluated. I received an additional $500. They came down on the price of the car itself, and I felt I got an excellent deal with no hassles, pressure or attempts to upcharge. I am extremely happy with Lexus of Valencia and will certainly buy a car from them again if the occasion arises. I will also recommend them to others. More

Every time I bring my car in for service, I have a great experience. Every level of this dealership is top notch and I highly recommend them. I am always able to get an appointment that is convenient for experience. Every level of this dealership is top notch and I highly recommend them. I am always able to get an appointment that is convenient for me, as well as able to drop it off the night before when necessary. More

Valencia Lexus exceeds my expectations every time I take my car in for service. From setting the appointment to being greeted by the Service Concierge to the Service Writer...And, they all know your name an my car in for service. From setting the appointment to being greeted by the Service Concierge to the Service Writer...And, they all know your name and your car! They obviously have a great team and pride themselves on giving 100% to thier customers. If you are looking for a great customer experience you will not be disapointed. More