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Lexus of Tucson - At The Auto Mall
Tucson, AZ
188 Reviews
THE LEXUS OF TUCSON AUTOMALL DIFFERENCE
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that is beyond compare. We take as much pride in our customer service as we do in our vehicles.
From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling and servicing the finest new and used Lexus cars ever built. As a certified Lexus dealer in Tucson, we go above and beyond to implement our expertise and experience to assist your every need.
Whether you're considering a purchase or lease of a new or used Lexus, our vast inventory unites uncompromising quality with grandeur. Our model selection includes a wide array of Lexus Sedans, SUVs, Hybrids, Electric, and Performance vehicles, which include the LS, ES & IS sedans, LX, GX, RX, NX, and TX Luxury Utility and LC, LS, ES, RX, NX, TX, and UX Hybrid vehicles as well as the RZ All Electric. Our dealership has a Lexus that's perfect for you.
In addition to our new inventory, we also have a large selection of pre-owned models. A majority of our pre-owned inventory consists of luxury brands just like Lexus so that you can still find the luxury option that you have been looking for. In fact, many of our pre-owned Lexus options are L/Certified meaning that you can take advantage of a factory warranty on a high-quality pre-owned Lexus model. Browse through both our new and pre-owned inventory online now or stop out to see all that we have to offer in person.
Our two Tucson locations, Lexus of Tucson on Speedway and Lexus of Tucson at the AutoMall, share the same ownership and customer service commitment. Come see us today at either location for all your Lexus maintenance and service needs. Our team of expert technicians will ensure your vehicle runs at top performance. While your vehicle is being serviced, you can enjoy our luxurious waiting area or take advantage of our service loaner fleet and be on your way in a new Lexus while yours is being serviced. We offer a seamless customer experience between both stores. Feel free to let us serve you at whichever location is most convenient.
We are committed to ensuring your Lexus buying and most importantly, your Lexus ownership experience is the best you’ve ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 188 reviews
August 02, 2012
I moved here from the east coast and have had my car serviced at this dealership several times. I cannot say enough for the employees and the service I have received. Everyone is always very courteous serviced at this dealership several times. I cannot say enough for the employees and the service I have received. Everyone is always very courteous and more than willing to make my experience the best it can be. This week, I went in for a 35,000 mile service but when I arrived for the service, Jim Bingham informed me of a safety campaign that Lexus has undertaken. This mean't that my service would take longer than previously expected. He had already arranged for a loaner car, and because I was having guests in my home that afternoon, he had my car delivered to my home and exchanged for the loaner. Not only that, my car was washed inside and out, and the gas tank was full! This was above and beyond normal service. You guys are the BEST!!! Lynn Anderson More
by lkander
Employees Worked With
Jim Bingham
July 17, 2012
Our experience with the personnel at Lexus of Tucson at the Automall was head over heals above all other dealerships we've ever worked with over the years. It's strongest assets are the personnel - profess the Automall was head over heals above all other dealerships we've ever worked with over the years. It's strongest assets are the personnel - professionally skilled, genuinely interested in assisting and overwhelmingly pleasant. Everyone's number one objective is "aim to please." The experience was certainly worth the drive from Scottsdale. More
by graitken
Employees Worked With
Ken Demski, Mike Bores, Mark Kollar, Bryan Loya
July 05, 2012
Joli demonstrated a unique ability to sell a vehicle without "selling" the vehicle. What I mean by that is that I did not feel any pressure and felt completely relaxed throughout the entire process of b without "selling" the vehicle. What I mean by that is that I did not feel any pressure and felt completely relaxed throughout the entire process of buying a new car. If you are interested in purchasing or leasing a Lexus here in Tucson, I advise you to request Joli as your sales consultant. Joli is not only fully knowledgeable about the Lexus brand of vehicles but she is passionate about making sure the client is fully satisfied/comfortable during the full purchasing process. Trust me, you will appreciate the experience that you have with her. After I decided on a vehicle, Joli went through and demonstrated all the features that the car had to offer. More
by thirdmeasure
Employees Worked With
Joli Gaskell
July 01, 2012
Joli is good. Knows her product, listens exceptionally well, not pushy, and instills a high level of confidence. It is fun to see and experience a good salesperson doing their thing. Wish there there we well, not pushy, and instills a high level of confidence. It is fun to see and experience a good salesperson doing their thing. Wish there there were more like her. More
by tomcalder
Employees Worked With
Joli Gaskill
June 28, 2012
I am a first time Lexus owner and felt somewhat initmidated coming to the showroom in the Auto Mall. A friend and Lexus owner, accompanied me. Joli approached us and her professionalism and knowled initmidated coming to the showroom in the Auto Mall. A friend and Lexus owner, accompanied me. Joli approached us and her professionalism and knowledge were immediately apparent. She took time to determine my ideas and needs, conveying a sincere interest in "getting it right"...as we continued to look around that day, I kept comparing both the car and the sales people we met. At the end of the afternoon, I was behind the wheel of the pre-owned vehicle she had suggested to me, driving on I 10 because Joli wanted me to know how the vehicle handled in that situation, recalling that I do a long driving trip each year. She also solved my dilemma about service in the tiny town where I live part of the year. These are just two examples of her personalized approach. She met me with information at a perfect pace for retention and I drove away yesterday just delighted with the whole experience. The car is remarkable, Joli, extraordinary. Thanks and see you next time. More
by Cumberland
Employees Worked With
Joli Gaskell
June 23, 2012
Wonderful service from Joli. She is very professional and helpful and sure knows cars!! I have already passed out her business cards and will send her people that want great service! and helpful and sure knows cars!! I have already passed out her business cards and will send her people that want great service! More
by kolson
Employees Worked With
Joli Gaskell
June 22, 2012
Joli Gaskell made buying a car easy and even fun for me! Most sales people are just talking to you for the car and the money, but Joli eased my worries and encouraged me to buy the car i have always wanted. Most sales people are just talking to you for the car and the money, but Joli eased my worries and encouraged me to buy the car i have always wanted. I could also tell she was an honest person with an excited attitude- trying to not only sell a car but also trying to make friends doing it. she made my experience a positive one! Thankyou Joli! More
by karensm1
Employees Worked With
Joli Gaskell
June 18, 2012
Joli & Mark worked a great deal for my special situation, now I have piece of mind for the next 8 years! I love my CT200h! Thanks Team! situation, now I have piece of mind for the next 8 years! I love my CT200h! Thanks Team! More
by rayray471
Employees Worked With
Joli Gaskell, Mark Kollar
June 18, 2012
Know-Like and Trust are what you should feel and expect from your dealership. Lexus of Tucson Auto Mall provides all of that! From Sales to Service I have always felt their dedication to excellent customer from your dealership. Lexus of Tucson Auto Mall provides all of that! From Sales to Service I have always felt their dedication to excellent customer service and accommodation. I just purchased my second Lexus, and I can honestly say I have never had a vehicle I liked this much to purchase a second generation, but I know that working with Lexus of Tucson is always going to be handled with professionalism, honesty and with integrity. George K was great to work with, he is experienced and knowledgeable and assisted in finding the information I wanted to make my decision. Thanks George! Then there is the Service Department and you cannot go wrong with their team, my rep can understand "female making sounds" to explain something that I think might be an issue. Yea! Jim. It is hard enough to figure out what vehicle is best for you, then find the dealership that you trust. Check out the Lexus of Tucson if that is your chosen brand of vehicle, you will not be disappointed. More
by SC Parcells
Employees Worked With
George Karahalios
June 17, 2012
This dealership is right up there with the best. I was quickly greeted each time I arrived, routinely offered something to drink and a snack, and always treated with respect. The dealership's facilities quickly greeted each time I arrived, routinely offered something to drink and a snack, and always treated with respect. The dealership's facilities are very nice and accommodating, especially the new customer lounge with fresh-brewed coffee/tea and sodas. George, our salesman, was professional at all times and ensured I was kept up to date while I waited for delivery of the car. The day of delivery was efficient, and a minor issue with an applicable rebate was handled well. All in all, the experience was outstanding. I’m looking forward to a long-term customer relationship with Lexus of Tucson! More
by tjcoiner
Employees Worked With
George Karahalios
