Lexus of Tucson - At The Auto Mall

My experience at this dealership was fantastic. Kris was polite, professional, and made the process easy and enjoyable. Kris even came to my house to drive me to the dealership to sign the final pa Kris was polite, professional, and made the process easy and enjoyable. Kris even came to my house to drive me to the dealership to sign the final paper and take ownership of my new vehicle. I would definitely recommend my family and friends to this dealership and specifically, Kris Bowman! Thank you! More

Extremely Disappointed with Our Lexus Experience We purchased a Lexus TX 500h F SPORT from Lexus of Tucson Automall in mid-June, expecting the quality, reliability, and exceptional customer service tha purchased a Lexus TX 500h F SPORT from Lexus of Tucson Automall in mid-June, expecting the quality, reliability, and exceptional customer service that Lexus is known for. Unfortunately, our experience so far has been extremely disappointing. We have owned the vehicle for less than two months when we learned that it was potentially affected by a safety recall involving the rear axle carriers. The recall states that the carriers “may not have been manufactured properly” and that a carrier could break at a certain attachment point, potentially affecting rear vehicle stability and increasing the risk of a crash under certain operating conditions. Our vehicle has been at the dealership since August 11, and we still have not been given a clear answer as to whether our specific vehicle contains the affected parts. We have repeatedly been told only that it “may” have the affected parts and that they are still working to determine which serial numbers are included. What is particularly concerning is that the service department initially did not want to provide us with a loaner vehicle. We were told that they felt we should continue driving our vehicle until they had a more definitive list of the affected serial numbers. I am sorry, but when a manufacturer issues a safety recall involving a component that could potentially break and affect vehicle stability, I am not comfortable putting my family in that vehicle and taking that risk. The dealership ultimately did provide us with a loaner, which we appreciated. Unfortunately, the loaner itself has faulty safety sensors that repeatedly alert us that a vehicle is nearby when there is nothing there. While we understand that loaner vehicles are not necessarily perfect, it is frustrating to be dealing with additional safety-related issues while our new vehicle is sitting at the dealership. We have also attempted to escalate the situation. I have left three messages for the General Sales Manager and have not received a response. That lack of communication has been especially disappointing given the circumstances. We chose Lexus largely because our friends and family have consistently spoken highly of the brand's quality and customer service. Unfortunately, our experience with Lexus of Tucson Automall has not reflected those expectations. We purchased what we believed would be a safe, reliable, premium vehicle, and instead we have spent a significant portion of our ownership dealing with a safety recall, uncertainty about whether our vehicle is affected, and a lack of communication. We understand that some aspects of a safety recall may be outside the dealership's control. However, how a dealership communicates with and takes care of its customers during a situation like this is absolutely within its control. At this point, we are extremely disappointed with our experience and will certainly think twice about purchasing another Lexus in the future. We sincerely hope Lexus of Tucson Automall takes this situation seriously and improves its communication and customer service. More

Top notch, great staff, clean and beautiful facility! Our favorite Lexus dealership! We’re never disappointed. Our favorite Lexus dealership! We’re never disappointed. More

In my 10 years of being a happy customer I never had an issue with Lexus of Tucson. Then a minor issue came up. Dan Ivey, Service Manager, went the extra-step to explain and more than handled my issue. I issue with Lexus of Tucson. Then a minor issue came up. Dan Ivey, Service Manager, went the extra-step to explain and more than handled my issue. I sincerely appreciate Dan and all the folks at the Auto Mall. More

Kris was extremely personable and not “salesy” at all. Which is extremely refreshing. He was also very knowledgeable and helpful each stop of the way. I highly recommend Kris! Which is extremely refreshing. He was also very knowledgeable and helpful each stop of the way. I highly recommend Kris! More

Mike and his team made purchasing our NX350h very easy and fun. He answered every question we had. He was very honest and made buying a car fun. We highly recommend Mike and his team at Lexus Auto Mall. and fun. He answered every question we had. He was very honest and made buying a car fun. We highly recommend Mike and his team at Lexus Auto Mall. More

Matthew is very knowledgeable, extremely polite, very patient, and amazingly friendly! I highly recommended Lexus of Tucson and definitely Matthew Rodriguez. patient, and amazingly friendly! I highly recommended Lexus of Tucson and definitely Matthew Rodriguez. More

Service Advisor, Brian Ogule, is the best! From time on arrival through completion of service he keeps us apprised of status of our vehicle. From time on arrival through completion of service he keeps us apprised of status of our vehicle. More

We had a fantastic experience working with Kris Bowman to get us into the perfect vehicle for our needs. Nothing but IMPRESSIVE! The whole team at this dealership made us comfortable and they completed their get us into the perfect vehicle for our needs. Nothing but IMPRESSIVE! The whole team at this dealership made us comfortable and they completed their mission to make us happy. Thank you! More

I had an excellent experience working with Mustafa Allawi during my recent Lexus purchase. From start to finish, he was professional, friendly, knowledgeable, and genuinely easy to work with. He took the tim during my recent Lexus purchase. From start to finish, he was professional, friendly, knowledgeable, and genuinely easy to work with. He took the time to answer all of my questions thoroughly, never made me feel pressured, and made the entire process feel smooth and stress-free. Mustafa was extremely knowledgeable about the vehicle options and features, and he made sure I felt comfortable and informed every step of the way. His communication was prompt, transparent, and professional throughout the transaction. Buying a car can sometimes feel overwhelming, but Mustafa made the experience seamless and enjoyable. I truly appreciated his patience, attention to detail, and customer service. I would absolutely recommend him to anyone looking to purchase a Lexus. More