Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Tucson - At The Auto Mall
Tucson, AZ
188 Reviews
THE LEXUS OF TUCSON AUTOMALL DIFFERENCE
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that is beyond compare. We take as much pride in our customer service as we do in our vehicles.
From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling and servicing the finest new and used Lexus cars ever built. As a certified Lexus dealer in Tucson, we go above and beyond to implement our expertise and experience to assist your every need.
Whether you're considering a purchase or lease of a new or used Lexus, our vast inventory unites uncompromising quality with grandeur. Our model selection includes a wide array of Lexus Sedans, SUVs, Hybrids, Electric, and Performance vehicles, which include the LS, ES & IS sedans, LX, GX, RX, NX, and TX Luxury Utility and LC, LS, ES, RX, NX, TX, and UX Hybrid vehicles as well as the RZ All Electric. Our dealership has a Lexus that's perfect for you.
In addition to our new inventory, we also have a large selection of pre-owned models. A majority of our pre-owned inventory consists of luxury brands just like Lexus so that you can still find the luxury option that you have been looking for. In fact, many of our pre-owned Lexus options are L/Certified meaning that you can take advantage of a factory warranty on a high-quality pre-owned Lexus model. Browse through both our new and pre-owned inventory online now or stop out to see all that we have to offer in person.
Our two Tucson locations, Lexus of Tucson on Speedway and Lexus of Tucson at the AutoMall, share the same ownership and customer service commitment. Come see us today at either location for all your Lexus maintenance and service needs. Our team of expert technicians will ensure your vehicle runs at top performance. While your vehicle is being serviced, you can enjoy our luxurious waiting area or take advantage of our service loaner fleet and be on your way in a new Lexus while yours is being serviced. We offer a seamless customer experience between both stores. Feel free to let us serve you at whichever location is most convenient.
We are committed to ensuring your Lexus buying and most importantly, your Lexus ownership experience is the best you’ve ever had!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 188 reviews
January 30, 2013
After a car accident, I was dreading the search for a new (pre-owned)car. I got to Royal Lexus by mistake--I was looking for Royal Buick--and I was helped by Raylene. It was my lucky day! She made the who (pre-owned)car. I got to Royal Lexus by mistake--I was looking for Royal Buick--and I was helped by Raylene. It was my lucky day! She made the whole process a pleasure. Bob Bush was my service representative years before at Royal Buick Speedway, and he helped me decide on the Lexus I ended up buying, by going over it with a "fine tooth comb." I bought my first Royal Buick in 2001, and I can recommend them highly. Thank you, Raylene and Bob, for helping me find a great car. More
by pjchatham
Employees Worked With
Raylene Sonntag, Bob Bush
October 25, 2012
I have been a happy Lexus owner for the past 3 years and when it came to time to buy another vehicle I DID NOT shop around, I just went straight to my Lexus dealer. Why? Because of 3 reasons: #1 - B when it came to time to buy another vehicle I DID NOT shop around, I just went straight to my Lexus dealer. Why? Because of 3 reasons: #1 - Best quality & reliable vehicle that I've ever owned! #2 - Best service department that I've ever had the pleasure of dealing with! #3 - They have spoiled me rotten and I'm a loyal customer because of it! Thank you Joli, Jerry, Bob & Paul, you the BEST! More
by gs350123Q
Employees Worked With
Joli Gaskell, Jerry Holbrook, Bob Bush
October 08, 2012
Bought 2004 Ford Thunderbird. Dealership said there we no issues, all good. Paid and recieved car with damage around from fog light. Investigated photos sent and the damage was on photo. Dealership acknowled issues, all good. Paid and recieved car with damage around from fog light. Investigated photos sent and the damage was on photo. Dealership acknowledged damage but did nothing about it. Refused to respond to emails and phone calls. $400 to repair. There word is not good. Never buy on internet from them. More
by smasgm
Employees Worked With
Mark Kollar
August 22, 2012
This was the first time I ever bought a car by myself and I could not have had a better experience, I purchased a Lexus E350. They got the car I wanted,the colorark I wanted and all the options I wanted,and I could not have had a better experience, I purchased a Lexus E350. They got the car I wanted,the colorark I wanted and all the options I wanted,and had the car there in less than a week for pickup.The car waas waiting for me on the showroom floor. Mark Koller spent almost two hours with me explaining how all the buttons worked and what the car could do. He was so knowledgable about what he sells. I would recommend this dealership to anyone whos looking for a car. More
by esther.jones.395
Employees Worked With
Mark Koller
August 22, 2012
The sales people we dealt with were very friendly, professional and knowlegeable. Training must be extensive, based on their knowlege of every detail of the 2013 car were were interested in, even thou professional and knowlegeable. Training must be extensive, based on their knowlege of every detail of the 2013 car were were interested in, even though it had only been available for a couple of weeks. The person who handled the paperwork and financing informed us of what options were available (such as extended warranty) but there was no hard sell. Overall, a very pleasant car buying experience. The reason for the 4 on price is that we were unable to negotiate a significant reduction in the MSRP, but perhaps we should not have expected much on a 2 week old car. We have yet to test the service department but the salesperson made a point of introducing us to the service manager; a nice touch. More
by newbuyerbob
Employees Worked With
Joli Gaskell, Jerry Holbrook
August 21, 2012
Very personable and friendly experience for us. No pressure. Treated with the upmost respect. All information given to us was very clear and helpful. George Karshalios was very knowledgeable. It wa pressure. Treated with the upmost respect. All information given to us was very clear and helpful. George Karshalios was very knowledgeable. It was the best car sales experience we ever encountered. More
by lindacouts
Employees Worked With
George Karahalios
August 19, 2012
Jolie Gaskell at Lexus at the Tucson Auto Mall made it all very easy and pleasant for me when I traded my 2007 GS on a 2012 ES model a week or so ago. I arrived at the deanship late in the afternoon and I all very easy and pleasant for me when I traded my 2007 GS on a 2012 ES model a week or so ago. I arrived at the deanship late in the afternoon and I was in rather a hurry to complete the transaction, provided we could reach agreement on the deal, because I had to leave Tucson the next day around 1 p.m. The car I actually wanted happened to be at the Speedway showroom, but Jolie arranged to have it transferred and ready for me by 10 a.m. the next day. The paperwork was finished quickly and I drove off the lot with my new car within a couple of hours. I was very happy with the service I received and I am very pleased so far with my new red ES . I will certainly return to Lexus at the Tucson Auto Mall for maintenance in the future. Thany you, Benjamin Smith, Esq. More
by bwsmithesq
Employees Worked With
Jolie Gaskell
August 16, 2012
We were very satisfied with their services. Specially many thanks to our sales person Joli Gaskell who was was very nice and patient. Not only she wasn't pushy, I felt like I was being helped by one of m many thanks to our sales person Joli Gaskell who was was very nice and patient. Not only she wasn't pushy, I felt like I was being helped by one of my friends. I would also like to thank the rest of their team in Lexus of Tucson in Automal, they were all great. More
by vidazandian
Employees Worked With
joli Gaskell
August 10, 2012
This was my first Lexus purchase (L460) and it was by far the best dealer experience I've had over 40 plus years. Joli was knowledgeable in all aspects of the vehicle. She handled everything from my in far the best dealer experience I've had over 40 plus years. Joli was knowledgeable in all aspects of the vehicle. She handled everything from my initial visit through the test drive and pricing with efficiency. Above all, she was extremely pleasant to deal with--no hard sell--she actually listened to what my wife and I were interested in and our concerns. We would both recommend her in a heartbeat!!!! More
by David Horton
Employees Worked With
Joli Gaskell
August 02, 2012
Buying a car from Jolie was a joyful experience. Jolie was accurate, knowledgeable, friendly, and calm. I will buy all my future Lexuses from Jolie. was accurate, knowledgeable, friendly, and calm. I will buy all my future Lexuses from Jolie. More
by Lise22
Employees Worked With
Joli Gaskell
