Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Tucson - At The Auto Mall
Tucson, AZ
187 Reviews
THE LEXUS OF TUCSON AUTOMALL DIFFERENCE
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that is beyond compare. We take as much pride in our customer service as we do in our vehicles.
From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling and servicing the finest new and used Lexus cars ever built. As a certified Lexus dealer in Tucson, we go above and beyond to implement our expertise and experience to assist your every need.
Whether you're considering a purchase or lease of a new or used Lexus, our vast inventory unites uncompromising quality with grandeur. Our model selection includes a wide array of Lexus Sedans, SUVs, Hybrids, Electric, and Performance vehicles, which include the LS, ES & IS sedans, LX, GX, RX, NX, and TX Luxury Utility and LC, LS, ES, RX, NX, TX, and UX Hybrid vehicles as well as the RZ All Electric. Our dealership has a Lexus that's perfect for you.
In addition to our new inventory, we also have a large selection of pre-owned models. A majority of our pre-owned inventory consists of luxury brands just like Lexus so that you can still find the luxury option that you have been looking for. In fact, many of our pre-owned Lexus options are L/Certified meaning that you can take advantage of a factory warranty on a high-quality pre-owned Lexus model. Browse through both our new and pre-owned inventory online now or stop out to see all that we have to offer in person.
Our two Tucson locations, Lexus of Tucson on Speedway and Lexus of Tucson at the AutoMall, share the same ownership and customer service commitment. Come see us today at either location for all your Lexus maintenance and service needs. Our team of expert technicians will ensure your vehicle runs at top performance. While your vehicle is being serviced, you can enjoy our luxurious waiting area or take advantage of our service loaner fleet and be on your way in a new Lexus while yours is being serviced. We offer a seamless customer experience between both stores. Feel free to let us serve you at whichever location is most convenient.
We are committed to ensuring your Lexus buying and most importantly, your Lexus ownership experience is the best you’ve ever had!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 187 reviews
February 23, 2016
Best Experience!! This was the BEST car buying experience I have ever had!!! Jerry Holbrook was great...very patient and explained all my purchasing options up front. This was the BEST car buying experience I have ever had!!! Jerry Holbrook was great...very patient and explained all my purchasing options up front. More
by Rebi15
Employees Worked With
Jerry Holbrook, Ken, Patty, Cody, Aimee
January 26, 2016
I would give negative stars if I could!! I bought a pre owned certified Lexus gx 6 months ago.... Lets just say my car has been in the shop 5 different times. The moment I drove my car off th I bought a pre owned certified Lexus gx 6 months ago.... Lets just say my car has been in the shop 5 different times. The moment I drove my car off the lot the rubber around the outside of my windows flew off. Then my breaks started squeaking so loudly I was embarrassed to drive my new car. Finding out later that my certified Lexus didnt have Lexus Breaks! Then my car just stopped working while I was driving my two young childen. Yes, stopped working! Thank goodness for Monterey Lexus who saved the day and helped me get through the horrible experience. Two months later my car wont start. I popped the hood and behold my battery is cracked!!!! I had just had my car serviced the week before.... I am now having to get my car towed out of pocket because they don't consider cracked battery maintenance. Basically this dealership slapped a certified sign on a xxx car. I cant wait to sell it!!!! Point of my review, don't trust this dealership!!!!!!!! More
by 2boykrew
Employees Worked With
pretty much all of them
January 12, 2016
Second To None!!! This has been one the best buying experience that I've ever had! The staff was very friendly, the process was quick (but precise), the facility was cl This has been one the best buying experience that I've ever had! The staff was very friendly, the process was quick (but precise), the facility was clean and well kept, and most importantly, my sales consultant was super friendly, funny, caring, and provided me excellent service and sound advise! I will definitely purchase my next car here and I will recommend this dealership and Aimee Miller to all my friends and family! More
by JChisholm1
Employees Worked With
Aimee Miller
October 17, 2015
Bad Experience Was Mistreaded and humiliated by Sales Manager and Salesperson for not taking a deal in front of other Employees and Customers, I will never do Busin Was Mistreaded and humiliated by Sales Manager and Salesperson for not taking a deal in front of other Employees and Customers, I will never do Business with this Dealership again More
by Marc4244
Employees Worked With
Todd Hollander, Ken Demski
March 19, 2015
easy, feel good car buying experience Just bought a used Prius at Lexus of Tucson Automall, and the experience was superior. We worked with George Karahalios, who was professional, knowle Just bought a used Prius at Lexus of Tucson Automall, and the experience was superior. We worked with George Karahalios, who was professional, knowledgeable, and wanted nothing more than for us to be completely comfortable with our purchase and for it to be right for us. We had been working with another dealership, who ultimately paled in comparison to the service that Lexus of Tucson provided. We got a great car at a great price, and can feel good about the quality of the cars at this dealership. They are invested in what they sell, no doubt, and stand behind quality. They also highly value their customers. We were disappointed that the car only came with one key after the sale was completed, and George called me later the same day to let me know that they would make a new key (expensive smart key) for us free of charge. This dealership wants to keep their customers long after they have signed on the dotted line. Thank you, Lexus of Tucson at the Automall! More
by juliabee23
Employees Worked With
George Karahalios
January 17, 2015
Best Car Buying Experience Over the past 20 years we have purchased several cars, and this was by far the best car buying experience my wife and I have had. We worked with Kris Over the past 20 years we have purchased several cars, and this was by far the best car buying experience my wife and I have had. We worked with Kris through internet sales. He was very responsive and got us exactly what we wanted. We had been looking for a Lexus GX 460 for a couple of months. At another dealership, when they didn't have the GX 460 that we wanted on the lot, they said they would let us know when they got one in. However, when Kris didn't have the one we wanted on the lot, he took the time to find one. Within a day or two, he found one on it's way to Texas and was able to get it for us. Kris and a technician drove the new GX from Tucson to Phoenix and helped set up everything for my wife. Kris also brought a dozen roses for my wife, which was nice touch. I highly recommend the Lexus GX 460 and also Lexus of Tucson at the Auto Mall. Ask for Kris in Internet Sales. More
by gilbertGX460buyer
Employees Worked With
Kris
January 14, 2015
Excellent Purchase Experience My husband and I recently purchased a new Lexus NX and was very pleased with the experience. Joli Gaskell was extremely knowledgeable and we highly r My husband and I recently purchased a new Lexus NX and was very pleased with the experience. Joli Gaskell was extremely knowledgeable and we highly recommend her. She is very pleasant and easy to deal with. This is our 6th Lexus and we would never consider owning any other brand. We love this dealership!! More
by Cat522
Employees Worked With
Joli Gaskell
December 16, 2014
Easiest Car Purchase Yet! Recently purchased a new Lexus RC350 F Sport and this was by far the most pleasant car buying experience! Having purchased many cars here in Tucson, Recently purchased a new Lexus RC350 F Sport and this was by far the most pleasant car buying experience! Having purchased many cars here in Tucson, our Sales Associate Jerry Holbrook at Lexus is the best one we've had yet! After test driving this newly released vehicle to the market, Jerry went on the hunt for the exact one I wanted and it was delivered to the dealership in no time. From the Receptionist to the Top of the house, one can tell each associate understands the importance of Customer Service. This is our first Lexus and I'm sure it wont be our last! Thank you Jerry and Team! More
by Laddie 01
Employees Worked With
Jerry Hollbrook
November 13, 2014
Great buying experience! I recently purchased a Lexus and was very pleased with the wonderful customer service. Kris Bowman did a great job. He brought the car to my home for I recently purchased a Lexus and was very pleased with the wonderful customer service. Kris Bowman did a great job. He brought the car to my home for a test drive. Now that's service. It was a stress free experience. This is my third Lexus and it is a top-notch brand. I'm never disappointed with the quality of their vehicles. Go test drive one today! More
by kiki1984
Employees Worked With
Kris Bowman
August 05, 2014
I don't want to watch your video...I want to buy a car Attempted to deal with internet sales. Kept trying to get me to watch a useless video on their website, would not provide any help on sales continuall Attempted to deal with internet sales. Kept trying to get me to watch a useless video on their website, would not provide any help on sales continually demanded that I come down in person? Kind of defeats the concept behind internet sales department! Made me look at a different dealers and manufacturers completly. Way to go internet department. More
by 73002544
Employees Worked With
Rick
