Lexus of Tucson - At The Auto Mall

Painless Thank you Joli Gaskell for taking the pain out of negotiating for a new car. Because of the way she treated me, I felt comfortable purchasing a new n Thank you Joli Gaskell for taking the pain out of negotiating for a new car. Because of the way she treated me, I felt comfortable purchasing a new nx200t and trading in my Honda. All aspects were professionally handled in record time. SW More

World Class at all levels I'd decided to purchase a Buick Lacross but made one last stop to drive a Toyota Avalon. The respect and professionalism I received at Lexus of Tucson I'd decided to purchase a Buick Lacross but made one last stop to drive a Toyota Avalon. The respect and professionalism I received at Lexus of Tucson was the best I've ever experienced. The sales consultant, George Karahalios, was knowledgeable and saw to it I never went back to the Buick dealership. Ken Demski, the Sales Manager, was very helpful in putting the deal together and the finance gal, Pam Schantz, was a rock star. Many dealers are good at selling, I guess, but what about after the sale? Well... The car I purchased was used and I had an issue with the ignition switch. The 1-month delivery warranty period I received had expired and Lexus of Tucson was under no obligation to take care of it. I decided to give Ken Demski a call anyway and he immediately offered to fix it, feeling it was the dealer's responsibility despite the timing. This is the type of "above the call of duty" customer service that is too rare today. Lexus of Tucson gets all my referrals. More

Fabulous Joli was very good to work with in the purchase of our used ES 350. She was very knowledgeable regarding the car and its options. Her gift of roses to Joli was very good to work with in the purchase of our used ES 350. She was very knowledgeable regarding the car and its options. Her gift of roses to my wife was very nice and unexpected. She worked with us as nonresident buyers with our sales tax issues. More

Great service Joli Gaskell provided my wife and I with BEST service ever. She answered all our questions, took us on two test dives and helped us through the paper Joli Gaskell provided my wife and I with BEST service ever. She answered all our questions, took us on two test dives and helped us through the paperwork. My wife felt good when Joli handed her a dozen red roses and gave me the keys to 2016 red Lexus 350. Thank you Joli! More

Smooth! Car was just as described on-line and the transaction was seamlessly and quickly accomplished. We would definitely consider another purchase from thi Car was just as described on-line and the transaction was seamlessly and quickly accomplished. We would definitely consider another purchase from this dealership in the future. More

Another Delighted Customer We recently purchased our second and our experience fully confirmed why we again chose Lexus and Lexus of Tucson at the Auto Mall. We are delighted w We recently purchased our second and our experience fully confirmed why we again chose Lexus and Lexus of Tucson at the Auto Mall. We are delighted with our new NX 200t in every respect. Equally important to us is the wonderful support and service that we receive from the staff at Lexus of Tucson. They are extraordinary attentive, helpful, meticulous and thorough. Our sales representative was especially helpful and a pleasure to work with. There is no doubt that we will continue to use this dealership for all of our service needs and for future purchases. More

Best car dealer ever I'm 73 and have purchased many cars, but I have never been to a dealership that treated me as well as this one. I liked that they outlined the price o I'm 73 and have purchased many cars, but I have never been to a dealership that treated me as well as this one. I liked that they outlined the price of my trade-in and told me exactly what the cost differential would be without adding costs in later. I also liked that the explained all the "Bells and Whistles" that the Lexus has. The car itself is great- especially the safety features. More

Best Experience!! This was the BEST car buying experience I have ever had!!! Jerry Holbrook was great...very patient and explained all my purchasing options up front. This was the BEST car buying experience I have ever had!!! Jerry Holbrook was great...very patient and explained all my purchasing options up front. More

I would give negative stars if I could!! I bought a pre owned certified Lexus gx 6 months ago.... Lets just say my car has been in the shop 5 different times. The moment I drove my car off th I bought a pre owned certified Lexus gx 6 months ago.... Lets just say my car has been in the shop 5 different times. The moment I drove my car off the lot the rubber around the outside of my windows flew off. Then my breaks started squeaking so loudly I was embarrassed to drive my new car. Finding out later that my certified Lexus didnt have Lexus Breaks! Then my car just stopped working while I was driving my two young childen. Yes, stopped working! Thank goodness for Monterey Lexus who saved the day and helped me get through the horrible experience. Two months later my car wont start. I popped the hood and behold my battery is cracked!!!! I had just had my car serviced the week before.... I am now having to get my car towed out of pocket because they don't consider cracked battery maintenance. Basically this dealership slapped a certified sign on a xxx car. I cant wait to sell it!!!! Point of my review, don't trust this dealership!!!!!!!! More