Lexus of Tucson - At The Auto Mall

Great sales consultant; unsatisfactory finance consultant. The sales consultant, Aimee was outstanding, I completed all the paper work on line and arrived at the dealer to turn in my old lease and pickup my The sales consultant, Aimee was outstanding, I completed all the paper work on line and arrived at the dealer to turn in my old lease and pickup my new one. The financing consultant did not enter my promotional information into the correct computer and I am receiving invoices for the old lease. I have had to contact Lexus Financial to try and correct things. They are the ones who told me that the information was entered into the wrong computer. I am also receiving notices from the DMV that the 2013 CT200 is still registered in my name, please correct. More

Bad Experience Was Mistreaded and humiliated by Sales Manager and Salesperson for not taking a deal in front of other Employees and Customers, I will never do Busin Was Mistreaded and humiliated by Sales Manager and Salesperson for not taking a deal in front of other Employees and Customers, I will never do Business with this Dealership again More

easy, feel good car buying experience Just bought a used Prius at Lexus of Tucson Automall, and the experience was superior. We worked with George Karahalios, who was professional, knowle Just bought a used Prius at Lexus of Tucson Automall, and the experience was superior. We worked with George Karahalios, who was professional, knowledgeable, and wanted nothing more than for us to be completely comfortable with our purchase and for it to be right for us. We had been working with another dealership, who ultimately paled in comparison to the service that Lexus of Tucson provided. We got a great car at a great price, and can feel good about the quality of the cars at this dealership. They are invested in what they sell, no doubt, and stand behind quality. They also highly value their customers. We were disappointed that the car only came with one key after the sale was completed, and George called me later the same day to let me know that they would make a new key (expensive smart key) for us free of charge. This dealership wants to keep their customers long after they have signed on the dotted line. Thank you, Lexus of Tucson at the Automall! More

Best Car Buying Experience Over the past 20 years we have purchased several cars, and this was by far the best car buying experience my wife and I have had. We worked with Kris Over the past 20 years we have purchased several cars, and this was by far the best car buying experience my wife and I have had. We worked with Kris through internet sales. He was very responsive and got us exactly what we wanted. We had been looking for a Lexus GX 460 for a couple of months. At another dealership, when they didn't have the GX 460 that we wanted on the lot, they said they would let us know when they got one in. However, when Kris didn't have the one we wanted on the lot, he took the time to find one. Within a day or two, he found one on it's way to Texas and was able to get it for us. Kris and a technician drove the new GX from Tucson to Phoenix and helped set up everything for my wife. Kris also brought a dozen roses for my wife, which was nice touch. I highly recommend the Lexus GX 460 and also Lexus of Tucson at the Auto Mall. Ask for Kris in Internet Sales. More

Excellent Purchase Experience My husband and I recently purchased a new Lexus NX and was very pleased with the experience. Joli Gaskell was extremely knowledgeable and we highly r My husband and I recently purchased a new Lexus NX and was very pleased with the experience. Joli Gaskell was extremely knowledgeable and we highly recommend her. She is very pleasant and easy to deal with. This is our 6th Lexus and we would never consider owning any other brand. We love this dealership!! More

Easiest Car Purchase Yet! Recently purchased a new Lexus RC350 F Sport and this was by far the most pleasant car buying experience! Having purchased many cars here in Tucson, Recently purchased a new Lexus RC350 F Sport and this was by far the most pleasant car buying experience! Having purchased many cars here in Tucson, our Sales Associate Jerry Holbrook at Lexus is the best one we've had yet! After test driving this newly released vehicle to the market, Jerry went on the hunt for the exact one I wanted and it was delivered to the dealership in no time. From the Receptionist to the Top of the house, one can tell each associate understands the importance of Customer Service. This is our first Lexus and I'm sure it wont be our last! Thank you Jerry and Team! More

Great buying experience! I recently purchased a Lexus and was very pleased with the wonderful customer service. Kris Bowman did a great job. He brought the car to my home for I recently purchased a Lexus and was very pleased with the wonderful customer service. Kris Bowman did a great job. He brought the car to my home for a test drive. Now that's service. It was a stress free experience. This is my third Lexus and it is a top-notch brand. I'm never disappointed with the quality of their vehicles. Go test drive one today! More