Lexus of Tucson - At The Auto Mall

Great customer service I found my 2015 Sequoia on the Lexus of Tucson website. I initially contacted Joli Gaskell through the website and later by telephone. After viewing I found my 2015 Sequoia on the Lexus of Tucson website. I initially contacted Joli Gaskell through the website and later by telephone. After viewing the pictures and documentation I drove to Tucson to complete the purchase. The vehicle was exactly as described. All the documentation was complete and in order. My experience in handling the purchase through Joli was exceptional. The process was relatively easy and timely. She explained all the paperwork and answered all questions to my satisfaction. More

Outstanding My husband and I recently leased an IS200t from the automall location. Joli was very patient with us as we took 2 hours of her time on a Saturday and My husband and I recently leased an IS200t from the automall location. Joli was very patient with us as we took 2 hours of her time on a Saturday and left since I wasn't too keen on the vehicle my husband originally selected. We contacted Joli to discuss leasing the IS200t in Atomic Silver full loaded etc...She was amazing and great to work with. Joli is very patient, knowledgeable and isn't your typical sales person. I will recommend Lexus at the AutoMall and especially Joli. Thank you Joli for everything! I look forward to the next 3 years and who knows I might even trade in the Cadillac for another Lexus in a few years! Tammy & Derrick PS Codi was a great help in reviewing all the features. More

Painless Thank you Joli Gaskell for taking the pain out of negotiating for a new car. Because of the way she treated me, I felt comfortable purchasing a new n Thank you Joli Gaskell for taking the pain out of negotiating for a new car. Because of the way she treated me, I felt comfortable purchasing a new nx200t and trading in my Honda. All aspects were professionally handled in record time. SW More

Wonderful experience Recently leased an ES350 from the Lexus store at the automall. Worked with Joli Gaskell who was very friendly, professional, and knowledgeable about Recently leased an ES350 from the Lexus store at the automall. Worked with Joli Gaskell who was very friendly, professional, and knowledgeable about the car. She found the color I was looking for in California and had the car transferred to Tucson within a few days. She kept in contact with me during the process and always gave me frequent updates. Would definitely recommend Joli to other Lexus customers! More

World Class at all levels I'd decided to purchase a Buick Lacross but made one last stop to drive a Toyota Avalon. The respect and professionalism I received at Lexus of Tucson I'd decided to purchase a Buick Lacross but made one last stop to drive a Toyota Avalon. The respect and professionalism I received at Lexus of Tucson was the best I've ever experienced. The sales consultant, George Karahalios, was knowledgeable and saw to it I never went back to the Buick dealership. Ken Demski, the Sales Manager, was very helpful in putting the deal together and the finance gal, Pam Schantz, was a rock star. Many dealers are good at selling, I guess, but what about after the sale? Well... The car I purchased was used and I had an issue with the ignition switch. The 1-month delivery warranty period I received had expired and Lexus of Tucson was under no obligation to take care of it. I decided to give Ken Demski a call anyway and he immediately offered to fix it, feeling it was the dealer's responsibility despite the timing. This is the type of "above the call of duty" customer service that is too rare today. Lexus of Tucson gets all my referrals. More

Fabulous Joli was very good to work with in the purchase of our used ES 350. She was very knowledgeable regarding the car and its options. Her gift of roses to Joli was very good to work with in the purchase of our used ES 350. She was very knowledgeable regarding the car and its options. Her gift of roses to my wife was very nice and unexpected. She worked with us as nonresident buyers with our sales tax issues. More

Great service Joli Gaskell provided my wife and I with BEST service ever. She answered all our questions, took us on two test dives and helped us through the paper Joli Gaskell provided my wife and I with BEST service ever. She answered all our questions, took us on two test dives and helped us through the paperwork. My wife felt good when Joli handed her a dozen red roses and gave me the keys to 2016 red Lexus 350. Thank you Joli! More

Smooth! Car was just as described on-line and the transaction was seamlessly and quickly accomplished. We would definitely consider another purchase from thi Car was just as described on-line and the transaction was seamlessly and quickly accomplished. We would definitely consider another purchase from this dealership in the future. More

Another Delighted Customer We recently purchased our second and our experience fully confirmed why we again chose Lexus and Lexus of Tucson at the Auto Mall. We are delighted w We recently purchased our second and our experience fully confirmed why we again chose Lexus and Lexus of Tucson at the Auto Mall. We are delighted with our new NX 200t in every respect. Equally important to us is the wonderful support and service that we receive from the staff at Lexus of Tucson. They are extraordinary attentive, helpful, meticulous and thorough. Our sales representative was especially helpful and a pleasure to work with. There is no doubt that we will continue to use this dealership for all of our service needs and for future purchases. More

Best car dealer ever I'm 73 and have purchased many cars, but I have never been to a dealership that treated me as well as this one. I liked that they outlined the price o I'm 73 and have purchased many cars, but I have never been to a dealership that treated me as well as this one. I liked that they outlined the price of my trade-in and told me exactly what the cost differential would be without adding costs in later. I also liked that the explained all the "Bells and Whistles" that the Lexus has. The car itself is great- especially the safety features. More