Lexus of Tucson - At The Auto Mall

Awesome find and even better service I found my dream car off of a website. What makes getting your dream car even better? The service and customer attention paid during the buying expe I found my dream car off of a website. What makes getting your dream car even better? The service and customer attention paid during the buying experience. From the beginning, the communication with Joli was top rate. She was very easy to contact and gave me attention, even without meeting me as I was 800 miles away in the San Francisco Bay Area. Photos of the car for various angles and the transaction paperwork arrived promptly and I had closed on the car within the week. The real service experience was just beginning though. Me being a road warrior, I planned to drive out to pick up the car. Yes, drive, because I had my special pup with me and it was her birthday weekend. We made a road trip of it. I rented a car and drove out to Tucson, all the while communicating status with Joli where I was, and estimated arrival time. As soon as I dropped off the car at Tucson Airport, Joli was there to pick us up. We got to the dealership and after a small bit of final paperwork, I got my dream car. During this time, my cute little Shiba Inu was treated especially well, and had the run of the place (really dog-friendly place, herd another customer say they wished they brought theirs too). She was able to go about and explore and meet people working there too! The car was in immaculate condition. All the service records from the previous owner were impressive enough, but the care and attention that the staff paid to the car really impressed me. I felt honestly as a used car buyer, I was buying the most expensive new car on the place. It made me feel really good as a buyer. On the way out, Joli presented my pup with a birthday bouquet of roses, and Kyle thoughtfully pulled up directions for us to go to a nearby dog park so my pup could get some exercise before our return to California. Joli was really thoughtful again and checked in on us on our return back to California. I again cannot emphasize enough that the level of customer service and attention for me buying a used car was to the level that I would strongly consider traveling to THIS dealership to buy a new Lexus one day. Local customers, I envy you :) Thanks Joli an Kyle for a great experience! More

Best Sales Experince Ever! My husband and I have bought several cars over the years and this purchase was the easiest we've ever had. Jolie is a fantastic sales person - no pre My husband and I have bought several cars over the years and this purchase was the easiest we've ever had. Jolie is a fantastic sales person - no pressure and genuinely friendly. Everyone we came into contact with, was helpful and courteous. We couldn't of asked for a better purchasing experience. Thank you! More

IS250 2015 The purchasing experience was low key and well executed. I didn't appreciate the hard sell of aftermarket items and extended warranty from the finance The purchasing experience was low key and well executed. I didn't appreciate the hard sell of aftermarket items and extended warranty from the finance person. More

A comfortable experience Dealing with sales persons can be tedious. For some it is obvious the goal is the sale. But, my experience with Joli Gaskell was both pleasant and edu Dealing with sales persons can be tedious. For some it is obvious the goal is the sale. But, my experience with Joli Gaskell was both pleasant and educational. Her knowledge of vehicles shone though when I asked questions about the Jeep Grand Cherokee that had been traded. When doing the test drive the answers she provided helped me make the right decision. I purchased the Cherokee without regret. Thanks to Joli, whatever negative bias I may have had about working with dealers sales persons, was thrown out the window. More

Great customer service I found my 2015 Sequoia on the Lexus of Tucson website. I initially contacted Joli Gaskell through the website and later by telephone. After viewing I found my 2015 Sequoia on the Lexus of Tucson website. I initially contacted Joli Gaskell through the website and later by telephone. After viewing the pictures and documentation I drove to Tucson to complete the purchase. The vehicle was exactly as described. All the documentation was complete and in order. My experience in handling the purchase through Joli was exceptional. The process was relatively easy and timely. She explained all the paperwork and answered all questions to my satisfaction. More

Outstanding My husband and I recently leased an IS200t from the automall location. Joli was very patient with us as we took 2 hours of her time on a Saturday and My husband and I recently leased an IS200t from the automall location. Joli was very patient with us as we took 2 hours of her time on a Saturday and left since I wasn't too keen on the vehicle my husband originally selected. We contacted Joli to discuss leasing the IS200t in Atomic Silver full loaded etc...She was amazing and great to work with. Joli is very patient, knowledgeable and isn't your typical sales person. I will recommend Lexus at the AutoMall and especially Joli. Thank you Joli for everything! I look forward to the next 3 years and who knows I might even trade in the Cadillac for another Lexus in a few years! Tammy & Derrick PS Codi was a great help in reviewing all the features. More

Wonderful experience Recently leased an ES350 from the Lexus store at the automall. Worked with Joli Gaskell who was very friendly, professional, and knowledgeable about Recently leased an ES350 from the Lexus store at the automall. Worked with Joli Gaskell who was very friendly, professional, and knowledgeable about the car. She found the color I was looking for in California and had the car transferred to Tucson within a few days. She kept in contact with me during the process and always gave me frequent updates. Would definitely recommend Joli to other Lexus customers! More

Painless Thank you Joli Gaskell for taking the pain out of negotiating for a new car. Because of the way she treated me, I felt comfortable purchasing a new n Thank you Joli Gaskell for taking the pain out of negotiating for a new car. Because of the way she treated me, I felt comfortable purchasing a new nx200t and trading in my Honda. All aspects were professionally handled in record time. SW More