Lexus of Tucson - At The Auto Mall | Page 11

2018 RX 350 I wish to thank Joli Gaskell and all the employees at Lexus of Tucson at the auto mall. You made the entire experience of searching for the right veh I wish to thank Joli Gaskell and all the employees at Lexus of Tucson at the auto mall. You made the entire experience of searching for the right vehicle, answering all our questions, finding the specific unit and purchasing our 2018 RX350 F Sport most enjoyable. There wasn't any need to go out of town to find the lowest price for the new car, the best deal and the highest trade-in for our older Lexus. Thanks very much!! More

Stellar Advisor This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an oil change, she and I decided to rotate the tires earlier than mileage indicated. Once the wheels were off, well, let’s just say Peggy had myriad matters to address and orchestrate. If you think I don’t care for my car in a timely manner, you are oh so mistaken. Peggy and I are on top of it, whatever it entails. She’s an exceptional listener and follows through on every aspect to the customer’s satisfaction. Once a technician determines a problem(s), she explains the scenario in a way that the customer understands without talking down to them. She’s receptive to questions and stays in contact with her customer throughout the entire process, i.e., from the time their car is checked in till it’s picked up. What more could a customer possibly expect from an advisor like Peggy, who brings 30 years of experience to the table? Answer: Absolutely nothing! Respectfully submitted, Trish More

New Lexus SUV 350RXL Everyone was so professional from the get go. We appreciate not getting approached when we first visited. This is our first Luxury vehicle and after l Everyone was so professional from the get go. We appreciate not getting approached when we first visited. This is our first Luxury vehicle and after looking at the Lexus there is no comparing or going back to previous vehicle types. We want to acknowledge Joli Gaskell and Mark Auston who were very supportive, answered our questions and made us feel as we were part of the Lexus family from the beginning, a major decision to lease from Lexus at the Auto Mall. Not once did they pressure us to commit. Adam was so helpful in finding a vehicle that matched our request, working on the pricing and had it delivered in record time. Buying or leasing a vehicle such as a Lexus is an important decision, but starting and building a relationship of trust and confidence with the dealer is as important if not more. Rick Morreale was very efficient and took the time to answer our questions during the contract signing. .. Overall we found that the Lexus at the Auto Mall team works very well to make clients feel comfortable and do whatever they need to do for a welcome outcome. And lastly a big shout thanks to Joli for the red bow and flowers!! Thank You Pauline & Rick More

Difficult situation made easy Mark Kollar met me in the lot a few minutes before closing. I was dealing with a disabled vehicle I needed to trade in. Time was not on my side, as Mark Kollar met me in the lot a few minutes before closing. I was dealing with a disabled vehicle I needed to trade in. Time was not on my side, as this was an unexpected adventure during a full week of appointments. He stayed late, helped me decide on the right vehicle and negotiated to a fair price and accepted my old vehicle as trade (knowing full well it was going to be towed in the following day). Mike was the deciding factor of what to offer on the trade and I believe he gave me a fair value. I took the vehicle that evening and finalized the paperwork the following day. Knowing I was short on time. Mark gave me a voucher for car detail and a tank of gas. Something standard, but I couldn't wait. Overall I was impressed with the professionalism and salesmanship of Mark and Mike. It was an experience I left feeling that we both got what we needed out of the transaction. More

Purchase of 2012 Honda CRV Ultimate customer experience. Extremely courteous, knowledgeable and professional. Sale was seamless. Joli and Rick were fantastic. Royal has always Ultimate customer experience. Extremely courteous, knowledgeable and professional. Sale was seamless. Joli and Rick were fantastic. Royal has always been our Dealer for sales and service, More

Best Car Buying experience ever! Buying a car is never too much fun, however I have a new opinion after my first experience with Lexus of Tucson. 10 star rating, by far the customer Buying a car is never too much fun, however I have a new opinion after my first experience with Lexus of Tucson. 10 star rating, by far the customer service and the purchase experience was truly wonderful. Joli, my sales consultant was amazing, so kind honest and patient, Mike the Sale Manager was super and fun to work with, Cody was so informative and Rick in finance made the process seamless. I have looked at Lexus for at least 2 years, and I finally decided to move forward. This was by far the best experience I have every had at a car dealership. Cheers to the Royal Lexus....They have it right!! Oh, by the way my roses are spectacular! Thank you Carla Savko More

Great customer service from sales consultant Kris Bowman our previous car was serviced at this dealership and we always received great service. Kris Bowman showed us a used certified Lexus and was profession our previous car was serviced at this dealership and we always received great service. Kris Bowman showed us a used certified Lexus and was professional and thorough. Kris made us feel like we were good friends and hopefully will be. More

Excellent, excellent! Joli was very very helpful Joli and the finance gentleman were extremely helpful and efficient. The entire atmosphere is peaceful and enjoyable. I will recommend the dealershi Joli and the finance gentleman were extremely helpful and efficient. The entire atmosphere is peaceful and enjoyable. I will recommend the dealership to all my friends. Barbara More

No complaints whatsoever. It was a good experience from start to finish. Dave Quick was professional and thoughtful. He did everything he could to make it quick and easy afte It was a good experience from start to finish. Dave Quick was professional and thoughtful. He did everything he could to make it quick and easy after I had identified the car I wanted. The man in the business office was pleasant and easy to work with. The young fellow who demonstrated the car's various features was excellent. I was dismayed to see that they doubled the selling price of my trade-in after telling me there was little profit in a trade-in. More

Joli goes Above & Beyond When our "old" Lexus needed service, it turned into a trade-in for a newer model. Our favorite service rep, Jim Bingham, referred us to an amazing sal When our "old" Lexus needed service, it turned into a trade-in for a newer model. Our favorite service rep, Jim Bingham, referred us to an amazing sales agent. Joli Gaskell took the time to answer text messages, and our many concerns and questions, paying attention to everything we mentioned about what kind of vehicle we wanted. We never felt pressured or coerced by her, even after she found the "perfect" car. She was very professional while being very personal. We are "hooked" on Lexus of Tucson, at the Auto Mall. After 11 years of excellent service, which probably extended the "life" of our 1st Lexus, we look forward to a continued relationship with them and their excellent staff. More