Lexus of Smithtown

While the service department eventually addresses concerns, they obviously have a serious quality control issue. Additionally it take FAR too much effort to get them to understand the value of a cus concerns, they obviously have a serious quality control issue. Additionally it take FAR too much effort to get them to understand the value of a customer's time and the frustration of a customer when problems continue to arise time after time, often for the exact same issue. They are quick to offer excuses and justifications, and very slow to offer apologies and make amends for the very issues they create and the broken expectations of the customer. Yesterday I had to return to the dealership because of a stripped lug not that prevented me from removing a tire in the event of a flat. This was caused by their technician the last time my tires were rotated. I only found the problem myself when giving the my rx350 an inspection before a holiday road trip. This is the THIRD TIME Lexus of Smithtown has caused a problem with my lug nuts in three years. the previous event I had a vibration in the steering that turned out to be from having 2 missing lug nuts and two that were only finger tight. My front right wheel was being held on by ONLY ONE lug nut because the tech failed to tighten them correctly, putting my family at risk for a serious accident! The time before, my family and I were left stranded with a flat tire because their tech failed to torque the nuts to the correct value. They were so tight, it was physically impossible to remove them with the car's supplied tire iron. I am a single working parent. The fact that I had to take time out of my busy day away from work and family to go to the dealership and have this problem resolved is unacceptable, consider the problem would not have occurred in the first place if they did not have a quality control issue. At first I was told to have a seat and that they were busy and would eventually get to me when they had time. It was not until I became assertive and insisted on the service manager's immediate involvement, that they took me right in and fixed the problem of their causing. I left with a feeling that I was inconveniencing THEM and their flow of business, rather than feeling like they took responsibility for inconveniencing me YET AGAIN. More

Carlos , Charles and Krista were all very kind , helpful , informative and knowledgeable. The Financial person , Denise was also very helpful and kind and I would certainly recommend this dealership. , informative and knowledgeable. The Financial person , Denise was also very helpful and kind and I would certainly recommend this dealership. More

Very friendly, knowledgeable and professional. Very patient and willing to answer questions with detail explanation. Very nice people and easy to work with. Shawn was excellent. Our experience at Lex patient and willing to answer questions with detail explanation. Very nice people and easy to work with. Shawn was excellent. Our experience at Lexus of Smithtown was very pleasant. More

Nice friendly environment Great service. Always helpful Nice friendly environment Great service. Always helpful to understand vehicle. Very fair deal also use all safety measures for current pandemic tim Nice friendly environment Great service. Always helpful to understand vehicle. Very fair deal also use all safety measures for current pandemic time. Overall five star service More

First and foremost these guys are very customer service oriented. Understood our needs and went above and beyond to help! Tim, Samantha and Denise thank you so much for all your help! oriented. Understood our needs and went above and beyond to help! Tim, Samantha and Denise thank you so much for all your help! More

The entire experience at Lexus of Smithtown was amazing! Bill, our salesman, was easy to work with, friendly and knowledgeable. Abbas was amazing and didn’t leave out any details. I’ve never had anyone deli Bill, our salesman, was easy to work with, friendly and knowledgeable. Abbas was amazing and didn’t leave out any details. I’ve never had anyone deliver a car as thoroughly as he did! Definitely the hidden gem at Lexus of Smithtown! Denise was super fast in getting out deal together. I highly recommend the Lexus experience. More

Samantha was a pleasure to deal with. She kept us updated throughout the entire process. She was professional and personable. We are happy with our new Lexus and will definately recommend Lexus of Smithtown throughout the entire process. She was professional and personable. We are happy with our new Lexus and will definately recommend Lexus of Smithtown and especially our salesperson Samantha. More

I did not buy my car last May at Smithtown because a friend was working as a salesperson at a dealership in Farmingdale. Due to Covid, I had to work with a manager instead. When I picked up my car, I friend was working as a salesperson at a dealership in Farmingdale. Due to Covid, I had to work with a manager instead. When I picked up my car, I basically was handed the keys, which I credited to Covid, by not being in the car together. Now that it is winter, I called my friend to find out about remote start. He told me I should have it for a year, complimentary. Well, it took 4 weeks of unreturned phone messages that I finally got the manager on the phone. I inquired about how to receive remote start letting him know that I knew it was complimentary. After that phone call, It just closed the door on that dealership. My friend recommended Smithtown and Abbas Rajani. From our phone call to my visit yesterday, I knew Abbas cared about me...heck, he spent over 2 hours with me...I had no idea what this car is equipped with!!! I feel like I picked up a new car. if you are looking at a Lexus, don’t hesitate, go directly to Smithtown Lexus and ask for Abbas Rajani. More

I purchased a car from Lexus of Smithtown sight unseen. My experience was awesome. My salesman, John Valveri handled all detail and paperwork promptly.He was also very honest about the car as it is not a n My experience was awesome. My salesman, John Valveri handled all detail and paperwork promptly.He was also very honest about the car as it is not a new vehicle. The dealership scheduled a phone appointment with me and went over all features of my vehicle and the consultant, Abbas, knew everything about the car and did an excellent job touring all features and instructing how to use.. This was my third Lexus purchase and by far the best. I highly recommend the team and this dealership and will be a repeat client. Alex Dallas More

Samantha is truly a breath of fresh air. She has gone above and beyond to assist me during the purchasing process of my new Lexus NX 300. If you are looking for a professional sales person and a great d above and beyond to assist me during the purchasing process of my new Lexus NX 300. If you are looking for a professional sales person and a great dealership to purchase your next vehicle, I highly recommend Lexus of Smithtown. Thank you Samantha and team for a fantastic experience and I will definitely return for future purchases and encourage other family members and friends to stop by and ask specifically for you. More